I filled out an Edmunds price quote and received a lot of messages from dealers. Alex Eakle's message stood out because he was calm and friendly on the phone, not pushy or awkward. From start to finish he was a pleasure to work with--considerate, great listener, answered every question, attentive to small details. When he didn't know the answer he would get it and then get back to me. Even after the sale, that's been my experience. No one at the dealership resorted to pressure or uncomfortable sales tactics.
Before I went to the dealership, I remembered that our Costco membership offered a pricing service so I filled that out. Fortunately, Darcars was our local dealership for that too, so with a good, set price for the 4Runner my husband and I wanted, it took price negotiation off the table, which made for an almost stress-free experience. We did do some negotiation for our trade, but it was older with higher mileage and paint damage, so it was understandable that they didn't want to pay a lot for it.
Another thing we liked was the dealership layout. We brought our children with us, and we were able to see them in the comfortable, glass-enclosed waiting area that was right on the showroom floor. It may sound like a small thing, but it really matters to parents to be able to see their kids and know they're comfortable. If there is one small thing I'd recommend Darcars Toyota improve, it's the time between parts of the sale process. We deliberately went at slower times for the dealership so hopefully there wouldn't be a lot of waiting. But there still was at some points, and maybe it's unavoidable. Overall, though, this was a great experience, and has been even after the sale.
I Recommend This Dealer:
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