I purchased the car in Feb, and today was my first service appointment. I called in, and easily scheduled the appointment for an open time when it was convenient for me. The service associate was pleasant -- apologized for making me wait (perhaps two minutes!) because he had been drawn into a meeting. It really was a relaxed and happy environment. Its hard to know about the quality of service work, as this was mostly a "check and fill fluids" kind of service (although they emailed me a pdf of the report after completion, which is kind of cool.)
The only negative thing I can come up with is that they don't seem to know the latest on my particular vehicle brand (a plug-in prius, which is new.) At the time of the sale, I'd asked if they could reset the backup beeper to beep once instead of continuous, and the sales person and his manager hadn't heard of such a thing. [I reset it myself after about a month, the thing was driving me crazy. It was a simple, $12 OBD connector.] Today, I was asking about the Safety Connect Contract ID (I'd like to make use of the service that sends an email when charge is complete) and not only did the service associate not know about it, three other guys he roped in weren't aware of it. The last took my email address, and promised to find out, so will see how that goes. But then, I suspect they don't sell a lot of plug-in's, so perhaps that isn't surprising.
Very much recommend the dealer. They treated me very well on the initial price, and I look forward to keeping them for service.
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