DARCARS Toyota of Silver Spring

They are, simply put, evil people. My visit there was one of the worst shopping experiences of my life. Before I went in I identified several cars from their online inventory that I was interested in. one of the worst shopping experiences of my life. Before I went in I identified several cars from their online inventory that I was interested in. I called to confirm that they were available and their internet sales representative said they were in stock. When I got there they claimed not to be able to find any of the 15 vehicles that were advertised online. Although I said explicitly that I was interested in a pre-owned Toyota the spokesman that was assigned to me tried to show me Subarus, Nissans, Fords and dozens of other cars that I said I didn't want. He got angry at me for daring to ask that I be shown the cars that they had advertised on line and told me that I needed to be patient. Finally the salesperson located some, but not all of the advertised vehicles. He then refused to give me the price that was advertised on-line. At this point I walked away. I realized that I just couldn't trust them. The people at Darcars were some of the most dishonest and duplicitous people that I have ever met. They are, for the most part, semi-literate morons who have no idea how to treat customers with respect. Part of this is probably management's fault. Like other car dealerships they doubtless train their sales people to try to "control" the customers. But the salesman there was the worst I have ever encountered. There is no way that I would give one cent of my money to these crooks. You would have to be crazy to buy a car from them. More

I just bought my first new car from DARCARS, and the experience couldn't have been better! I did EXTENSIVE research, and knew that I wanted a Corolla, and exactly what options I wanted with it. DARCARS experience couldn't have been better! I did EXTENSIVE research, and knew that I wanted a Corolla, and exactly what options I wanted with it. DARCARS was the only dealer who had one in stock; I discussed price on the phone, as Silver Spring is an hour from where I live. The MSRP on the car was $18,010 - I got it for $14, 912 - the deal I cut on the phone. Everyone there was extremely helpful, honest, and accomodating. They didn't try to sell me ANY extras (something I had been highly warned about), we closed the deal, and I drove home in my brand new car. I don't think it could have been a better experience - I reccomend them highly - ask to work with Owen in sales, and German (pronounced Herman) in financing. More

I wish I had read these reviews before I went to Darcars Toyota. My husband and I bought the car we wanted for a good price, but only because we were armed with info from Consumer Reports and a quote from Toyota. My husband and I bought the car we wanted for a good price, but only because we were armed with info from Consumer Reports and a quote from another dealer. Even still it was a miserable experience that left a bad taste in my mouth. We went to Toyota of Bowie on a Saturday night, where we were treated honestly and respectfully. We got a good quote there, but we wanted to shop around. On Sunday we went to Darcars. From the get-go I didn't have a good feeling about the place. The sales manager's behavior went beyond high pressure, it bordered on insulting. But because we had shared the other dealer's offer, they were able to beat it. I even tried to get ahold of the sales manager at the Bowie dealership in the middle of all of this because I would have much rather given them my business if they could match the deal. Unfortunately I couldn't reach him. In retrospect it seems obvious that they would have matched the deal and I should have just walked out. I can't say why I didn't. I even kept hoping that they wouldn't give us the price we were asking so that we would have an excuse to leave. But when they did, we felt stuck. I'm sure it sounds strange that I should have such regrets about getting a good deal, but that just tells you how awful the experience was, especially in comparison to what a good experience we had at Bowie. All I can do now is join the chorus of those saying - DON'T GO TO DARCARS TOYOTA. If you're in the market for a Toyota, I recommend dealing with Don Perontoni at Toyota of Bowie. He was everything you'd want, but never expect, in a car salesman. More

This review is from 1999 and my dealings are with a salesman who no longer works there. But the Darcars Silver Spring dealership did hire him, so I do put much of the fault for my experience on them. salesman who no longer works there. But the Darcars Silver Spring dealership did hire him, so I do put much of the fault for my experience on them. I received an internet quote for a new (at the time) Camry of "around $17000." This was a good price at the time, but I should have asked for an exact figure. So I went there, talked, test drove the car (ie "invested time"), and was ready to sign. He slid the paper over and the price was over $17900! And I was like "what happened to 'around' $17000?" And he said this was around $17000. So of course, he brought his manager in, who then brought his manager in, and I had to go through the whole bartering process (which is what I was trying to avoid), and had to threaten contacting Toyota directly. After much frustration and time, I got the price of $17500 (which was still good), which I refused to go over on principal, being if it was any higher it would really be "around $18000." Then the trade-in came... I had been to another dealer and Carmax who both said they'd give me $2000 (even though my car Blue-booked at $3k)... Darcars offered me $1000. THAT was how they were gonna get even more of their money. So I bought the car, called a friend to come drive my "trade in" to Carmax (where they stuck with their $2000 and didn't suddenly change it), and vowed never to go back... which now, that I'm in the market for another Toyota... I can guarantee you I won't be going to Darcars of Silver Springs, or ANY Darcars for that matter. And I always make it a point to tell anyone looking for a dealership to stay away from Darcars. I realize people need to make a profit, and I'm not against that. But I also need the best deal I can get, and not be lied to. Darcars has LOST a customer for life... and who knows how many others. More

Worst customer service experience of my life. Was sold a demo model with a tire on it that had been repaired with fix a flat without my knowledge. I drove on it extensively for 3 days while moving, it went demo model with a tire on it that had been repaired with fix a flat without my knowledge. I drove on it extensively for 3 days while moving, it went flat on a sunday late afternoon, and I was offered no help whatsover, called a liar, told to unload my whole packed trunk, put the spare on, and drive it back to the dealer which was 62 miles away--all while trying to move out of state. Am now contacting BBB, County Consumer Affairs, and filing a lawsuit. I used this dealer b/c they seemed more reputable and used less pressure tactics than other local dealers---but they turned out to be unbelievably awful. NEVER purchase a vehicle from DARCARS in the Washington DC metro area! More

To anyone who reads this message, DO NOT EVER GO TO DARCARS OF SILVER SPRING. My sales experience was horribly long, as we arrived at the dealership @ 5 pm and didn't leave until 12:45 AM (that's righ DARCARS OF SILVER SPRING. My sales experience was horribly long, as we arrived at the dealership @ 5 pm and didn't leave until 12:45 AM (that's right, AM). We purchased a leftover '04 4Runner because it was the best deal we could find. In hindsight, I don't think the price was worth the hassle. The vehicle had been sitting for so long on the lot that the tires had flat spots and needed to be replaced. Also, someone "keyed" the entire passenger side of the vehicle while it was sitting on their lot. The battery was dead when we finally found the vehicle, so it needed to be jumped. The dealership fixed the scratches, after I brought the vehicle back a week later...but they didn't fix the fact that the tire pressure light was on, even though they put new tires on the suv. They didn't check the battery and they didn't wash it (it still had their "soap pen" writing on it!!). A service technician re-checked the tire pressure and the idiots who put the new tires on didn't fill up the tires to proper pressure. Plus, the battery was checked and it was at 9 volts...so I coerced them into taking a battery from a vehicle on the lot and putting it in my suv. The did wash it, inside and out. Do not ever use A.D. Williams as your sales person and do not ever ask for the blue team for service. If you are going to service your vehicle, ask for Dwight on the Green Team. He seems like the only person there who really gives a xxxx about the customer. This is the short version of what actually happened to me and my wife...just imagine if I had enough space to tell you the whole story. DO NOT GO TO DARCARS OF SILVER SPRING, EVER!!!!! EVEN IF IT'S THE LAST TOYOTA DEALERSHIP ON THE FACE OF THE EARTH!!!!! More