"Got the car of my dreams"
- Stephanie Grimes
I was looking for a car for about 3 months now, but everyone jacked up the base price and have all these hidden fees. I finally found a place that not only gave me a good price on my dream car (2016 Maxima), but even lowered it to fit my budget! The sales manager Jovan Severin is a 5 star manager and was the most honest and helpful sales person I have ever met!! This is the place to go for all your car needs.
"Horrible service trying to buy from out of town"
The sales "managers" for the pre-owned vehicles were horrible. I contacted the dealership last weekend about a vehicle that I was interested in buying. After spending a few hours on a Sunday playing phone tag with "manager" CHAD, trying to find out pricing information, it got too late for me to make the 4 hour drive to see the vehicle in person. CHAD said he would talk to "the Director" first thing Monday morning about either a deposit or other arrangements for me to see the vehicle. CHAD never got back to me, back to the phone tag. Finally, a salesman emailed me a blank credit authorization without any terms or a deposit amount and expected me to fill it out with my credit card info, scan it and email it back. I still couldn't get a call back from any manager to discuss this deposit or terms of the deal. So, I figure i'll try to contact them back on Friday and make the 4 hour drive up on Saturday. I started by calling CHAD on his direct line, who won't answer or return my calls, to see if the truck was till available and if I could make a deposit over the phone, and no surprise that he didn't take the call. So I called the dealership and asked to speak with whatever manager was on duty. Here is where I messed up, I didn't catch this "managers" name but he was just as much help as CHAD had been, which was absolutely none. This "manager" said he couldn't take a deposit on this particular because there was so much interest in it. He actually said he would be a "xxxxxx bag" if he took a deposit on it because so many people wanted to buy it. I wasn't sure why he chose that language when talking to me, but now it's become quite clear. So after a week of trying to track someone down to sell me a vehicle, I get a text from a salesman (not a CALL from a MANAGER), saying that they just took a deposit on the vehicle. REALLY??? I've been trying to give you a deposit for a week, then I'm told you can't take a deposit, then I'm told that you actually already took a deposit and the vehicle has been sold. This is ridiculous. This dealership could care less about customer service or building a loyal customer base. Your sales "management" team is actually hurting your sales and losing you potential business.
"Daniel Tulloch is the epitome of unprofessionalism"
Just a few encounters with this representative (Daniel Tulloch) and it was a few encounters too many. Extremely unprofessional. He did not appear to be very competent. Speaks and communicates very poorly, borderline illiterate.