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DARCARS Toyota of Silver Spring

3.8

545 Lifetime Reviews

12210 Cherry Hill Rd, Silver Spring, Maryland 20904
Open Now 9:00 AM - 9:00 PM Hours
Call (301) 622-0300

Top Reviewed Employees

Rod Durden, Toyota Certified Sales & Leasing Consultant, DARCARS Toyota of Silver Spring

Rod Durden

Toyota Certified Sales & Leasing Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Amadou Bah, Toyota Certified Sales & Leasing Conultant, DARCARS Toyota of Silver Spring

Amadou Bah

Toyota Certified Sales & Leasing Conultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Alex Klopouh, Toyota Certified Sales & Leasing Consultant, DARCARS Toyota of Silver Spring

Alex Klopouh

Toyota Certified Sales & Leasing Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Wahab Lodin, Financial Services Manager, DARCARS Toyota of Silver Spring

Wahab Lodin

Financial Services Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

April 03, 2017

"Got the car of my dreams"

- Stephanie Grimes

I was looking for a car for about 3 months now, but everyone jacked up the base price and have all these hidden fees. I finally found a place that not only gave me a good price on my dream car (2016 Maxima), but even lowered it to fit my budget! The sales manager Jovan Severin is a 5 star manager and was the most honest and helpful sales person I have ever met!! This is the place to go for all your car needs.

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March 03, 2017

"Horrible service trying to buy from out of town"

- JQuest

The sales "managers" for the pre-owned vehicles were horrible. I contacted the dealership last weekend about a vehicle that I was interested in buying. After spending a few hours on a Sunday playing phone tag with "manager" CHAD, trying to find out pricing information, it got too late for me to make the 4 hour drive to see the vehicle in person. CHAD said he would talk to "the Director" first thing Monday morning about either a deposit or other arrangements for me to see the vehicle. CHAD never got back to me, back to the phone tag. Finally, a salesman emailed me a blank credit authorization without any terms or a deposit amount and expected me to fill it out with my credit card info, scan it and email it back. I still couldn't get a call back from any manager to discuss this deposit or terms of the deal. So, I figure i'll try to contact them back on Friday and make the 4 hour drive up on Saturday. I started by calling CHAD on his direct line, who won't answer or return my calls, to see if the truck was till available and if I could make a deposit over the phone, and no surprise that he didn't take the call. So I called the dealership and asked to speak with whatever manager was on duty. Here is where I messed up, I didn't catch this "managers" name but he was just as much help as CHAD had been, which was absolutely none. This "manager" said he couldn't take a deposit on this particular because there was so much interest in it. He actually said he would be a "xxxxxx bag" if he took a deposit on it because so many people wanted to buy it. I wasn't sure why he chose that language when talking to me, but now it's become quite clear. So after a week of trying to track someone down to sell me a vehicle, I get a text from a salesman (not a CALL from a MANAGER), saying that they just took a deposit on the vehicle. REALLY??? I've been trying to give you a deposit for a week, then I'm told you can't take a deposit, then I'm told that you actually already took a deposit and the vehicle has been sold. This is ridiculous. This dealership could care less about customer service or building a loyal customer base. Your sales "management" team is actually hurting your sales and losing you potential business.

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March 02, 2017

"Daniel Tulloch is the epitome of unprofessionalism"

- CarGuru

Just a few encounters with this representative (Daniel Tulloch) and it was a few encounters too many. Extremely unprofessional. He did not appear to be very competent. Speaks and communicates very poorly, borderline illiterate.

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Cable TV
  • Children
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
DARCARS Toyota of Silver Spring, Silver Spring, MD, 20904