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DCH Ford of Eatontown - Service Center

Eatontown, NJ

not yet
rated
65 Reviews
Call Service Center (732) 460-4300

65 Reviews of DCH Ford of Eatontown - Service Center

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December 03, 2021

We were very happy with the service however the wait time for an oil change was excessive More

by Aldozac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Kokot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Carretta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Derocco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Struble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Girten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bachorik, Robert Erickson, Jim Dlugokecki
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Dec 06, 2021 -

DCH Ford of Eatontown responded

Hi Aldozac, While I'm pleased to know you are happy with your service overall, I would like to offer my apologies for the wait time you experience and thank you for your understanding during these times. I assure you your feedback will be shared with our team and hope to have you back for any future needs.

Helpful
November 07, 2021

Been using since I bought the car in 2014 will use again again again again and again More

by Wendysands
Recommend Dealer
Yes
Employees Worked With
Kyle Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Bachorik
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Nov 08, 2021 -

DCH Ford of Eatontown responded

Hi Wendy, thank you for this great review! Our team is happy to know we have earned your business and we look forward to assisting you with any future needs!

Helpful
November 04, 2021

I have been coming to this dealer for over 12 years! Kyle is always the best ! More

by Mrs. K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Derocco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick in serviice
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Nov 05, 2021 -

DCH Ford of Eatontown responded

Hello Mrs. K, thank you for your loyalty to DCH Ford of Eatontown over the past 12 years! Our team truly appreciates your kind review and we look forward to serving you for many more years to come.

Helpful
October 28, 2021

DCH Ford of Eatontown has a great service department. I had a problem with my car not starting, I called them up and they took me in right away. The replace the defective battery while I waited, and it was More

by LoveFord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Priscilla Robinson
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Oct 29, 2021 -

DCH Ford of Eatontown responded

Hello, our team is happy to have replaced your battery and gotten you back on the road in a timely manner! We would like to thank you for this kind review and wish you a happy Halloween weekend!

Helpful
October 15, 2021

Kyler in service dept was very good and helpful. DCH ford in Eatontown alway does a great job. More

by Kraazychic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2021 -

DCH Ford of Eatontown responded

Hello, thank you for this great review! Our team is pleased to know you enjoyed your recent service experience and we hope to see you again soon.

Helpful
September 21, 2021

They squeezed me in on a Saturday and really bailed me out. Peter found my old service records and they handled an open recall that I had missed. More

by rjm764
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Derocco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2021 -

DCH Ford of Eatontown responded

Hello, we are happy to have fit you into our schedule over the weekend and our team would like to thank you for taking the time to share your experience. Please don't hesitate to reach out for any future needs, we are happy to help!

Helpful
August 25, 2021

Kyle is an asset to your organization. He is always helpful and caring. Your waiting area could use a little updating. And parking situation coming in is tight. More

by Suefooo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2021 -

DCH Ford of Eatontown responded

Hello, thank you for the positive review and constructive feedback about our waiting room and parking. We appreciate the honesty and we are always looking for ways to continue to grow. We hope to see you again at DCH Ford of Eatontown!

Helpful
August 25, 2021

new battery. excellent service. sorry this is what is needed to be said. please allow the customer to say what they want and not be expected to do it in twenty=five words. More

by jwb524788
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2021 -

DCH Ford of Eatontown responded

We wish you could say more because we love to hear it. Thank you for the review and have a great day!

Helpful
August 25, 2021

Always a Great Experience @ DCH Ford. Was in for scheduled maintenance and they were fast, courteous, professional. Sales, Service, Parts all Great! More

by jgviv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Kokot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2021 -

DCH Ford of Eatontown responded

The DCH Ford of Eatontown team appreciates your kind review. We're always happy to provide our customers with experiences that they will remember for all the right reasons! Have a wonderful day!

Aug 26, 2021 -

jgviv responded

np... You earned it! :)

Helpful
August 20, 2021

I get all my vehicles serviced at DCH. I am very pleased with this service. It is done promptly and done right the first time. also its easy to get an appointment. More

by tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2021 -

DCH Ford of Eatontown responded

Hi Tom, We are pleased to know our team always provides you with prompt and reliable service and we would like to thank you for this great review. Please don't hesitate to reach out to the DCH Ford of Eatontown team for any future needs.

Helpful
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