DCH Freehold Toyota - Service Center

The staff is nice and work is fine but only had tire replaced. Reason for a 3 star is very basic, I had a 7:40 appointment and they didn't seem to even look at my car until after 8:30. Not a big deal replaced. Reason for a 3 star is very basic, I had a 7:40 appointment and they didn't seem to even look at my car until after 8:30. Not a big deal but don't bother with appointments that won't be respected. That early in the morning would expect things to be on time still. More

I have always been please with the service and during the pandemic they stepped up by picking up the car to service, calling to discuss findings and returned promptly. pandemic they stepped up by picking up the car to service, calling to discuss findings and returned promptly. More

Great Service The service rep, TJ, was great, quick, and efficient. They gave me a service appointment within 2 days and with reduced hours and staff. They also p The service rep, TJ, was great, quick, and efficient. They gave me a service appointment within 2 days and with reduced hours and staff. They also provided me with a loaner car. TJ helped me move several items to the loaner car. He went that extra yard to help out. More

Matt is Honest , Helpful ,informative and professional . Matt is Honest , Helpful ,informative and professional . Has always assisted me with shuttle to my office , advice on repairs and always follows up t Matt is Honest , Helpful ,informative and professional . Has always assisted me with shuttle to my office , advice on repairs and always follows up to see if I was satisfied with service. Outstanding . More

Always a positive experience! Matt always takes care of me when I bring my car in. He always tells me exactly what I need, and what projects can wait, because he is very aware of Matt always takes care of me when I bring my car in. He always tells me exactly what I need, and what projects can wait, because he is very aware of my financial status. I appreciate his honesty and willingness to go the extra mile to get me the best value for the few dollars I have to spend. Sometimes people tell me I'm crazy to pay for services at the dealer, but no one else has Matt working for them, and I always know I'll never have to question the quality of the service I receive. More

Matt Morano at DCH Freehold, NJ and of course the entire Freehold operation team, should be commended for "always being dedicated to 5 star stellar service. I purchased my FJ Cruiser from DCH. Freehold operation team, should be commended for "always being dedicated to 5 star stellar service. I purchased my FJ Cruiser from DCH. More

Very friendly and efficient service department The service department is top notch. Been coming here for 4 years and am pleased with their expertise and the way they deal with the customers. I came The service department is top notch. Been coming here for 4 years and am pleased with their expertise and the way they deal with the customers. I came in for a recall notice for a software update and an oil change. While doing the software update they also do an overall check and found an issue which was actually covered under the extended warranty I got when I bought my used car there back in 2015. I was relieved they found the issue and very happy they were able to fix it the same day for only a small deductible. I waited for the work in the lobby and was updated every so often. Very customer oriented. I didn't know about the reviews when I bought my car but would have given a 5 star for my experience with Nori. More

Excellent Service You Can See In The Dark! I lost the low beams in both headlights...at the same time! I sensed it must be something critical, as what were the chances of this happening? I set I lost the low beams in both headlights...at the same time! I sensed it must be something critical, as what were the chances of this happening? I set up servicing for my 2010 Toyota Highlander with DCH Freehold Toyota. I was in at 9:30AM and within several minutes the service representative went over the reason for my visit. He explained to me that the electrical system would be tested and I'd be advised of their findings. He came into the waiting area within 1/2 hour and explained that both headlights were defective, and that they would have the car ready in approximately 15 minutes. What a relief! What would be the chances of both lights having blown low beams at the same time? I don't know, but I'm happy to say that DCH Freehold Toyota service staff are honest and reliable. So... Thank You for your Superior Customer Service! More