DCH Honda of Temecula

DCH Honda of Temecula
26755 Ynez Road
Temecula, California 92591

Sales: (888) 682-7979
Service: (888) 713-0606
Parts: (888) 670-7111

Manufacturer: Honda


Most Reviewed Employees
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Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Free Coffee
Free WiFi
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: 10:00 AM - 9:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
64 Reviews
DCH Honda of Temecula

Overall Score: 5 Star Rating4.7



About DCH Honda of Temecula
Certified: DCH Honda of Temecula
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, DCH Honda of Temecula has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About DCH Honda of Temecula
Located in the beautiful Temecula Valley in Southern California, DCH Honda of Temecula has a tradition of excellent customer service, outstanding quality and incredible value. We have one of the largest selections of new Honda, Certified Honda, and pre-owned vehicles.

Our service dept is equipped the latest tools and technologies to repair your vehicle and our in-stocked parts and accessories department is likely to have exactly what you need.

Our staff has many years of experience satisfying our customer’s needs and will make sure you feel welcome, respected, productive, confident, and enthused. When you visit DCH Honda of Temecula, you will discover that "Your satisfaction is our mission!"

---> www.dchhondaoftemecula.com <--- more

Connect with DCH Honda of Temecula:
Website: www.dchhondaoftemecula.com
Facebook: www.facebook.com/hondaoftemecula
YouTube: www.youtube.com/dchhondaoftemecula
Twitter: www.twitter.com/hondaoftemecula
Blog: www.dchhondaoftemecula.blogspot.com
Love us: www.ILoveDCHHonda.com less


Forabuck
5/7/2012 9:34:14 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Corbin, All financial personnel.

My Review of DCH Honda of Temecula:
This business pulled the YO YO Scam on me, google it if you have to. Promised a percentage on a loan, and then 3 weeks after owning the vehicle and putting money into it, I was told that the loan was not accepted at that percent, but at a higher (almost double) percentage. The percentage I bought the car with was the reason I made the deal, as I came in with another loan with a slightly higher percent already in place. They NEVER TOLD ME that the loan could not go through, they said it was good, and I took their word.

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mogalynn
5/5/2012 12:57:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Erin Ramsey, Jon Prince, Kelly Schmidt

My Review of DCH Honda of Temecula:
A month before my 18th birthday, my mom and I began discussing purchasing a car so that we would no longer have to share one due to the conflicts in our busy schedules. I had always been interested in Hondas, and the moment we drove onto the dealership my interests increased. We were greeted by bright, eager-to-help faces who guided us through every step of the way. Any questions or concerns we had, even about other cars, DCH Honda was extremely helpful. I was unaware of it, but my mom was working with DCH to lease a brand new car for my birthday. They were extremely kind and worked with our needs and wants as a customer. When I was surprised with my car, representatives from DCH Honda were also there to experience it with my family and I. They truly made us feel at ease and their service was exceptional.

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matthews3476
5/2/2012 10:11:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Triplett

My Review of DCH Honda of Temecula:
This is my first visit to this dealership and I am pleasantly surprised! I had made an appointment on line, which was easy and convenient. When I arrived, I was first in line and was met by a friendly professional. He explained exactly what I should do next and stayed with me to begin the process. I was escorted to the waiting area and offered coffee, cookies, tv, and free computer/internet usage. Because I had to wait for my car, I was anxious about the time. Howwever, my representative had said that they'd be done in about an hour and a half. That wasn't the case - it was only one hour and they had already washed my car! I was lead to the cashier to finish the transaction and given 2 cookies - for the road! This couldn't have gone any smoother! Wow, this is great! I will definitely tell my friends about this place! And, we will bring my husband's car here too!

Thanks to everyone in the Service Department (including the cashier) for a fantastic experience!

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Response from: DCH Honda of Temecula
Added: 5/3/2012 4:09:45 PM
What took you so long to visit us? :) Welcome to the DCH Family. We're happy to hear that you were able enjoy our amenities and that you have a fantastic experience. We sincerely appreciate the opportunity to serve you and look forward to seeing you again.

Lmadayag12
4/11/2012 5:25:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter (Sales) and Brian (Finance)

My Review of DCH Honda of Temecula:
We had gone to numerous well known dealerships in the hopes of trading in our Honda and upgrading but being that our loan was upside down we got turned away numerous times. We decided to go back to DCH Temecula even though we had moved and it was a bit of a drive. Peter from Sales and Brian from finance went above and beyond to get us what we wanted. Not only were we able to trade our old car in we got into a brand new car with payments we were happy with! I can't thank them enough!! I will go back and would recommend any of my friends or family looking to purchase or lease. It was what a auto purchase should be like pleasant, easy, fast and no headache!
I love DCH Honda of Temecula!!!

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Response from: DCH Honda of Temecula
Added: 5/3/2012 4:04:21 PM
Happy to hear that Peter and Brian were able to help you. Thanks you for your recommendation and enjoy you new car!

reylynne731
3/21/2012 1:33:26 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Timothy Triplet

My Review of DCH Honda of Temecula:
During my visit for Odyssey van service on 3/17/2012, Tim Triplet provided the total quality customer service, very professional, helpful, and an awesome service advisor. My great pleasure to mention for a "Job well done!" Keep up the good work.

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Response from: DCH Honda of Temecula
Added: 3/22/2012 1:02:25 PM
Thank you for your feedback! Our team is committed to providing our customers the best service possible. We're happy to hear that you had a great experience. We look forward to the opportunity to serve you again.

lusiad
3/7/2012 3:30:44 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: don't recall

My Review of DCH Honda of Temecula:
Excellent pricing, service and shipping. Very helpful providing information. Definitely will continue to do business even though we are 3000 miles away from the dealership.

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Response from: DCH Honda of Temecula
Added: 3/7/2012 4:22:36 PM
We’re thrilled that you were able to experience our excellent service despite being so far away. Thank you for feedback and we look forward to serving you again.

kgonzalez
2/8/2012 8:31:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brad Johnson

My Review of DCH Honda of Temecula:
Brad was an amazing dealer. We did most of our deal via phone calls and online and that saved my family time and hassle. Brad made it happen for our family and was the most honest car dealer I have ever worked with in my life. Once financing was handled, we chose our car and he had it ready to go with all the paperwork when we arrived. I can't imagine how great of a car buying experience we had...Im still in shock. I was so wary of how easy this car buying experience seemed...but now I see that if you choose a dealership that really cares about their customers, it will always be a breeze as shown by DCH Honda of Temecula.

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Response from: DCH Honda of Temecula
Added: 2/17/2012 2:14:05 PM
We appreciate your feedback. We are happy to hear that you had a great experience at our dealership with Brad. Enjoy your new car and thanks for the opportunity to serve you.

thebinghams
1/21/2012 5:15:07 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brad and Corbin in fleet/internet dept.

My Review of DCH Honda of Temecula:
I bought a certified 2008 Honda Civic on 1/16/12:
I started off on http://autotrader.com utilizing the trade in tool.....I was contacted by Brad from DCH Honda. So, I went onto the website to browse the inventory, Brad popped up to chat. I was straight forward with him about my credit history/score, what I could afford and what I wanted. Brad went to work right away helping me get the process started. It was late evening so he would finish up in the morning...next morning he calls me to tell me that I have been approved with pretty much everything I asked for! I was to go in after work and see Corbin. Got there, Corbin was AWESOME. Paperwork and trade in did not take long to do at all. To sum it up, my hubby and I walked away oooing and awing in amazement at how EASY the process was with them and the service that both Brad and Corbin gave us was a definite 10+! Highly recommend the dealership and we will use them again in the future!

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Response from: DCH Honda of Temecula
Added: 1/23/2012 12:15:05 PM
Thank you for your feedback and congratulations on the purchase of your Certified Used Honda Civic. We’re glad to hear that both Brad and Corbin were able to make your trade-in and purchase experience quick and easy. We appreciate the opportunity to serve you and we hope to assist you in the future.

WODG
1/6/2012 1:59:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Galat

My Review of DCH Honda of Temecula:
Recently leased from DCH Honda in Temecula and had a great experience. I found Daniel to be very helpful and honest. I truly felt that he cared about getting me into the right car. I would definitely tell my family and friends to see him knowing they will be treated with respect.

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Response from: DCH Honda of Temecula
Added: 1/19/2012 6:25:51 PM
Congratulations on your new Honda. We're happy to hear that you had a great experience with Daniel and we were able to find your perfect car. Thank you for your recommendation and we hope to be able to serve you again.

carsinfo
12/27/2011 9:51:12 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Mitch Hawthorne and Danny (Team Leader)

My Review of DCH Honda of Temecula:
Initially Mitch Hawthorne, Sales Rep. was very easy to talk to and showing an interest in wanting to help me find the right car. He even asked if a car I was interested in could be Certified and Detailed ahead of other cars so I could buy it. However, I felt at the end that he lost some patience with me, which is something that shouldn't happen during a professional relationship and unfortunately when customers are making a major purchase, they will need time to let it process and also they may change their mind.

Mitch Hawthorne is overall a nice man, but I really felt his frustration and even though he may try to hide it, it is felt, because his initial positive energy changes. I honestly felt like a hinderance versus a customer.

Also, Sales Reps and Sales Managers should expect customers to be more educated on buying a car because so much information is available on the internet. Therefore, they should always be prepared to have patience during this process. I was baffled that Danny (Mitch Hawthorne's Manager) was totally rude with me during the negotiations. Instead of counteroffering me (a Customer paying for the car in full during the purchase) or trying to find common ground, he said that I should go to another dealership! Very offensive to say that to a customer, and I felt he was out- of-line. I immediately left, because their is nothing else to say after a statement like that.

Obviously, I would never recommend anyone come to this Dealership after my experience.

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Response from: DCH Honda of Temecula
Added: 1/19/2012 6:22:37 PM
We thank you for sharing these challenges you experienced and we hope you will accept our most sincere apologies for them. Our management team has reviewed your comments, and we are taking corrective actions. DCH Honda of Temecula is totally committed to our customer's satisfaction and we hope that you will give us an opportunity to earn your confidence again.

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