DCH Kay Honda

Charlie was very helpful and informative. I was able to test drive the 09 Honda CR-V and he was very knowledgeable about not only Hondas but other makes and models on the road. This was great because it af test drive the 09 Honda CR-V and he was very knowledgeable about not only Hondas but other makes and models on the road. This was great because it affirmed that he really knew a lot about the product he was selling. Charlie was also extremely helpful with the trade-in and working out the details of the lease. After having been to many other dealerships, the purchase of the 09 Honda CR-V was the most relaxed and enjoyable. Thank you. More

Jury still out on the service and quality of work. I bought a used car in February. There is condensation in the headlight lens cover. I called service to see if that is covered under the warranty. I wa bought a used car in February. There is condensation in the headlight lens cover. I called service to see if that is covered under the warranty. I was told to call my salesman, so I did. He told me it will be covered if it fails inspection. The car is not due for inspection until May. Is this a ploy to get me out of warranty time? The salesman also told me to take the car to service and they might be able to correct the problem. I want to know if the condensation is covered under the warranty. I believe it should be repaired at no cost to me. Please advise me where to go from here. Bruce Cannell More

I called and Marty answered the phone. From the beginning Marty was kind and listened to my needs. He was always honest with the information he was giving. He did not try to low ball with numbers beginning Marty was kind and listened to my needs. He was always honest with the information he was giving. He did not try to low ball with numbers that know one could deliver. Actually he told me the other dealership that gave my son a low price would not be able to deliver that car for that price. Marty was right! Marty was an absolute pleasure to deal with. Thanks Marty Wolf More

My initial visit was very positive. I found a car I liked and the price was what I was looking to pay. Mr. Reynoso made several promises about timeline in regards to when and how I would receive my liked and the price was what I was looking to pay. Mr. Reynoso made several promises about timeline in regards to when and how I would receive my new title, which I had him confirm more than once on the date of the purchase. My mother had joined me on the day I purchased the car and was witness to all that was discussed. Since it was a Saturday when I made my purchase, I was told I would have to wait until monday when the person who did titles was in the office and that it would be "overnighted" via mail to me. Although I was aware I had 20 days (yes, only twenty out of state in NY) to receive the paperwork and register my car, I had mapped out my plan based on what I was told. Come Tuesday the story had changed. It two weeks to get the paperwork and I had to call repeatedly since I always got Mr. Reynoso's voicemail and invariably he never returned those calls that day. I also tried via email. Dates of expected delivery came and went without title arriving. When I did finally track Mr. Reynoso down. He had no recollection of his verbal commitment and indeed gave me the impression that I was unreasonable in my expectation. I also spoke to his supervisor in this process, who at least offered up a sense of apology. And when the title finally was ready to be mailed it what he, not Mr. Reynoso, who made sure it went out next day mail, not 2 day mail as apparently now Mr. Reynoso claimed -- "it was always done." P.S. the diode that lights the odometer does not work and would require a complete change of dashboard light panel. Something pretty hard for a buyer to notice on a bright sunny day, but surprising in lieu of DCH's rigorous inspection of the car. But as I willing signed to buy AS IS, I guess I"ll have to live with that one. Since then I get "friendly" AUTOMATED calls from DCH's service department to let me know they're there to help. I personally find this unwelcome and presumptuous, not only in lieu of what happened. But that it isn't even a human being calling me -- which seems par for the course. More

We absolutely loved working with Marty, he was knowledgeable and helpful, never tried to sell us more then we could afford he was just great, Marty and Bill the sales manager both did an outstandi knowledgeable and helpful, never tried to sell us more then we could afford he was just great, Marty and Bill the sales manager both did an outstanding job, I wouls recommend this dealer to any and all my friends, this is the third Honda I bought there and Marty was the best sales person we ever had. The finance man was also very helpful and he was cheerful and I thought he was great too. More

Mr Reynoso was very helpful and very profesional. He as able to get me a great deal and after having the car for about 3 weeks now, I can only say that I am very satisfied. I will definetely recomend more able to get me a great deal and after having the car for about 3 weeks now, I can only say that I am very satisfied. I will definetely recomend more people to him. I will also recomend the dealer to others. More

Overall good dealer. Price matched online quote from another dealer. Quick, professional and friendly service. On the day of car pick up, mvc and paper work took only short time, car was ready. I do rec another dealer. Quick, professional and friendly service. On the day of car pick up, mvc and paper work took only short time, car was ready. I do recommend the dealer as the service was great. Also, included wheel locks without me even asking for it (not that it costs a lot for them, but it is nice). More

This dealership came recommended. I was very upfront where I was in my search but the still attempted to get me on price and trade in value. They were 1800 dollars higher than most offer I got and th where I was in my search but the still attempted to get me on price and trade in value. They were 1800 dollars higher than most offer I got and they waste 2 hours of my time! I would not recommend them, but it appears that many others had a good experience. I guess they either did not like me personally or it was not the right day. More

My husband purchased a Honda Accord 3 years ago from Kay and raved about his sales representative, David Giotta, and the ease of purchasing a car from your dealership. We recently went in to test drive the and raved about his sales representative, David Giotta, and the ease of purchasing a car from your dealership. We recently went in to test drive the new 2009 Accord and I too came out of your dealership leasing a Accord and feeling extremely satisfied with the service we were given. David Giotta and the sales team were extremely professional and treated us with respect. We would definitely recommend DCH Kay Honda! More

The sales representative Evelyn Wallis at DCH Kay Honda was very pleasant and knowledgeable. I was looking for a 2009 Honda Civic sedan and she took me on test drive. I had a 2007 Honda Accord coupe and fe was very pleasant and knowledgeable. I was looking for a 2009 Honda Civic sedan and she took me on test drive. I had a 2007 Honda Accord coupe and felt the trade-in amount was reasonable and fair (was able to get 3.9% financing on the new car). The finance director Matt Brodback explained everything in detail and even pointed out that I might be due a refund on the service and maintenance contracts from the '07 Accord I was trading in. I thought that was excellent customer service on his part. As I was preparing to leave in my new 2009 Civic LX S two technicians (never got their names) were kind enough to remove the license plates and Sirius radio wire from the Accord. Lastly, there was a young lady in the service department who was also very helpful. All in all, it was a very positive buying experience. More