DCH Montclair Acura

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: KIMBERLY MELLAGE

My Review of DCH Montclair Acura:
KIM IS A WONDERFUL SALES PERSON. I WOULD ONLY GO TO HER TO BUY MY FUTURE CARS!SHE WAS VERY VERY FAST AND EFFICIENT, A SALES PERSON THAT IS KNOWLEDGABLE ABOUT HER PRODUCT CAN INFLUENCE A BUYERS DICISION! AND SHE DID IT FOR ME... iF ASKED TO RECOMMEND THIS DEALER TO ANOTHER PERSON ! MOST DEFINATELY!!!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Dujets, Kim Mellage

My Review of DCH Montclair Acura:
We wanted to buy a new 2009 Acura MDX, and sent out requests for quotes to most of the dealerships in the tri-state area. Of those who responded, Montclair Acura gave us one of the best prices. Looking at their ratings, we decided to go with them, even though they weren't the closest to us.
A problem was that no dealership was able to locate the exterior/interior color combination we wanted, not a single car in the whole North-East: the closest one seemed to be in Ohio. After a week or so, we located one with the color we wanted in Acura of Ocean / Acura of Manhattan (they seemed to have the same inventory). Given their poor ratings, we asked Paul Dujets, at Montclair, if he would be able to get it for us, and still keep the same low price he gave us earlier. He said he would, and a few days later he had the car.
We were a little bit disappointed that they didn't locate the car for us, but we had to find it on our own. Probably, the car wasn't yet at the other dealers when we first contacted Montclair, but we would have expected them to keep their eyes open for us. We also were disappointed with the very low trade-in quote they gave us. They didn't see the car, but the maximum price we could expect from them was way below what edmunds.com said other people are getting in the area. We decided to buy the MDX without the trade-in and sell our old car on our own. (We hope we made the right decision).
We had to call the dealership in a couple of occasions, since they didn't seem to be getting our emails (the people in the internet deparment!?), but overall we had a very pleasant experience (and a very good price for the car).
We would highly recommend them.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kim Mellage, Ray Desimone

My Review of DCH Montclair Acura:
I was looking for a new Acura TSX and called around, used this website to see what dealerships were good. I asked for Ray Desimone and he was the first of all dealerships to let me know that the color i was looking for, they were invoiced to get. At first i called back to follow up to see if they got the car, but after that they took it from there. He called me to follow up since the car didnt come in on time then assigned me to Kim Mellage. Kim called me enough times to keep me up to date about the car and when it finally came in, i went to go see it. She was nothing but friendly, informative and really easy to talk to. She definitely has your best interests in mind. They basically held the car for me the whole time even though i didnt put a hold/deposit on it. Then the day i went to go buy the car she actually stayed late that day cause i couldnt get there till after work. She was great to do business with and im glad i bought my car from there. The finance person, Jeff Torres, was also friendly and informative.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kim Mellage

My Review of DCH Montclair Acura:
Kim Mellage was my Sales Representative at DCH Montclair Acura on my purchase of a 2009 MDX (including Tech). I was very pleased with the no-hassle negotiations that numerous other dealers do (e.g., quoting the sticker price and how the car is 'limited' in stock). With this purchase I really only spoke with Kim (who was excellent - very friendly, courteous and helpful), who helped work the numbers to where I needed them to be. Also, after purchasing the SUV, she helped my wife sync her cell phone to the hands-free link system, setup the comfort seating, etc. Having been to numerous Acura dealerships in the the New York City / New Jersey area, this one is by far the winner. I would definitely recommend this dealership to others and will make sure look Kim up for my next purchase. Thanks DCH Montclair Acura!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lisa Ocasio, Ruben Nunez, Jeff Torres

My Review of DCH Montclair Acura:
Jut purchased pre-owned certified Acura 2006 TL. Excellent sales service all around from Lisa Ocasio and Ruben Nunez including Business Manager Jeff Torres. Body work needed was done right to my high standards for highest quality. Hope I have same experience with the performance quality of my 2006 Acura TL car as well as service from DCH Montclair Acura Service Department. Each member of the Montclair Team was very knowledgable and answer all of my questions in a professional manner. Nobody was pushy or tried to "sell me" on something I didn't want to buy. Everybody was very responsive and returned my phone calls on a timely basis.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kimberly Mellage

My Review of DCH Montclair Acura:
I was looking for an Acura MDX for over 2 months. I had little time to go to dealerships so I reached out through email. Kimberly always responded to my questions with such professionalism and courtesy. She was so helpful that when it came time to lease the car, I trusted her to get the car that I wanted. She answered all my questions, managed her time and the emails to me so efficiently that it was really a very pleasant experience to lease this car. I am a very happy customer and I wanted to let the dealership know what a great asset Kimberly is. Thanks again.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ray DeSimone, Kimberly Mellage, Ric Coyle

My Review of DCH Montclair Acura:
Great price compared to other dealersships, great treatment by everyone on the staff, worked hard to find what I wanted, nice dealership environment. All pleasant people to work with. No pressure, just simply helpful. Overall a great experience and would recommend to others.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kim

My Review of DCH Montclair Acura:
I have been looking for an MDX with tech and dvd for about 1 month now. I've been searching for dealers who are reputable. I called numerous dealers and most of them were just throwing #'s and deals at me. When I dealt with Kim, she was so courteous and helpful. She tried soooo hard to get me the car that I wanted with the features I wanted and of course at the best price. She really worked out the price for me where no other dealer could do. She kept in constant touch with me without being annoying. She was always so professional and kind. The only reason why I didn't purchase the car from her was , they did not have the color I wanted in the time frame I wanted. She really tried to help me in any way she could and she kept up with the competition in prices that I was receiving. I found a dealer that matched the price that Kim gave me and they also had the color I wanted. That is the only reason why I did not purchase the car from her. I would highly recommend her and the dealership to anyone who is interested in buying an ACURA. I can't express enough how professional and courteous she was to me.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kirk Quinones

My Review of DCH Montclair Acura:
I had leased my 1997 Integra LS from Springfield Acura in Springfield, NJ and after 1 week I had my A/C unit fail. I returned to the service dept. to have it checked. They made me wait 4 hrs. And told me it would cost me $500.00. I asked about the warrantee & said it was NOT covered & threw me out by the collar & told me to not come back!
I was inraged by this treatment after paying $20000.00 for the car. I called Acura customer care to explaine my problem with this dealer. They told me they know about them & cant do anything except send my to Montclair Acura, who was the best dealer they had. I took their suggestion and went to Montclair.
When I stepped into the service dept door, a service writter greated me, told me they have everything ready for me to take a loaner car & the car will be fixed under warrantee & Don't worry about a thing we will call you when it is ready & enjoy the loaner. This was the kind of service I still get from Montclair Acura. I leased my 2nd Integra from Montclair acura and have been treated like part of the family. Many times they have gone out of their way to repair my car with little to no cost when able. I would never go to any other Acura dealer for my auto needs. I never saw an auto company that cares as much as this dealer! If I ever bought another car it will be from Montclair Acura. They treat their customers as they should and I recomend them with no doubt!
They are truely the best car company & Kirk Quinones is service manager and has cared for my service needs with his team of service providers and will be the man to see!
I still have my 2000 Integra and will keep it forever with the great service that Kirk peovides me.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lisa Devivo

My Review of DCH Montclair Acura:
I was very pleaseD with Lisa and DCH Montclair Acura. I received Excellent service all around. Lisa was extremely helpful, knowledgeable and was always there to answer all my questions. She got me the best deal around and took care of all of paperwork, including faxing my old insurance company to transfer to my new insurance. She went above and beyond any sales person I have ever worked with. I would definitely recoomend her and this dealership.

Share on Facebook

Was this review helpful to you? Yes | No