DCH Montclair Acura

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Sallyann Holland

My Review of DCH Montclair Acura:
From the moment I walked into the Montclair dealership, what was promised was delivered. No sales gimmicks, no changing the rules of the ballgame in the middle, none of that.

I was respected as a prospect and treated exactly the same way as a customer. The paperwork process was very smooth and the auto delivery was without a hitch. Some minor scratches on the car outside mirrors were immediately noted an replacement of the mirrors was promised any time I come in for service, or sooner if I choose.

I am coming off of an Infiniti G35 with NAV and I must tell you that the Acura Tech package is far superior. Don't get the G35 NAV system as it is the worst to program and can be changed or searched while the car is moving. With the Acura NAV system, your passenger can use it even while the car is in motion. A real plus!

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Ellen

My Review of DCH Montclair Acura:
I brought my Acura MDX for a 45K service. This is our second Acura, which we bought in Montclair Acura. We plan to buy a new car. Our choices ar Infinity M35 series, Lexus GS35 and Acura RL. Therefore, today was a convenient to learn more about Acura RL and get test drive. I entered the dealership around 9:30 am. There were several sales people, and not single customer. Surprisingly from our past experience, it was not easy to get any attention. Finaly a young sales rep showed up. He handed car key and I was on my own, because he is expecting a customer. As soon as I turned the car on, red light informed me about the empty tank. I took few minutes drive and returned back to the dealership. I ask receptionist to see a sales rep. I was introduced to a middleaged gentleman. I have on question, tell me why I should by Acura Rl and not Infinity or Lexus. After 10 min working on computer, young fellow (the first sales rep, who was surprisingly not busy with new customer, dealership was empty), hand me few pages of generic print out on these three cars, related to equipment only.

I bought Acura TL 2004 and Acura MDX in 2005, and had two excellent, passionate sales reps. I am OK with the service program, by the way, the coordinator Ellen is very effective. Thus, your dealership needs some drastic improvement. I am not sure about my next car, but I am positive, that will not be Montclair Acura.

Happy New Year,

Ivan D Horak, MD, FACP

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: He left

My Review of DCH Montclair Acura:
My family has owned a total of 4 Acuras. We've had 3 Legends and a 2005 MDX. Recently when i brought our 1995 Acura Legend to be serviced because i noticed the coolant level kept dropping, they said the car's head gasket was bad, and because we had been driving it so long without replacing it the engine was 'beyond repair'. They said it would not be logical to buy a new engine, and they were offering $500 dollars if we left it to them. ARE THEY CRAZY?! It only had 89K and it was 12 years old. They said the only thing they could do with it was auction it off. Bullshit. I brought it to a garage in Irvington and they changed the radiator cap and another obscure part and i'm still driving it today. While they were evaluating it the first time, a technician who was working on the car came out and asked me if i would sell it to him for $2000. the dealership is corrupt. They don't even have a nice waiting area, stick with Bridgewater even though it's far. I'm trying out Denville now for my '05 MDX, their next opening is in a week.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Walter

My Review of DCH Montclair Acura:
Montclair Acura Rocks!!! They were not even on my list until i checked out the internet and they came back quick and with a fair price (no b/s, no back & forth, no last minute stuff). I liked the sales manager & my sales guys still keeps in touch after the sale. These are honest decent people you will want to work with. I had several unique needs for my new car & they outfitted it exactly as i wanted - Bottom line the right car (an MDX) at the right price with the right dealership behind the product this was a no brainer for me and i have already recommended 2 friends to them.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of DCH Montclair Acura:
My daughter bought a 07 TL W/NAV. The price was good. The delivery experience was terrible. It took us 3 hours to pick up a car and the car was ready and waiting when we arrived. Unbelievable amount of time waiting to complete paperwork and warrenty sales pitches. The price quoted for registration was lowballed and had to pay additional when we picked up the plates. The car had a couple of paint chips when we first looked at it. The dealer said he would mail us the touch up paint as they didn't have that color in stock. It has been 4 months and 3 phone calls still no touch up (thanks Renee). Went to another dealer and bought the paint. Would never buy from them again regardless of price.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of DCH Montclair Acura:
The negotiation process was typical (dealerships sell cars to make money). So no matter where you buy a car, you have to do your homework in advance. When it was all said and done, I got an amazing deal on a great new acura. Other dealerships didn't even come close on price and fairness of trade-in value. These guys were honest and they didn't even try to insult my intelligence. The sales team was friendly and very helpful throughout the entire sale. I seriously could not have asked for a better buying experience!

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Dujets

My Review of DCH Montclair Acura:
I sent an online inquiry for the 2007 Acura MDX and got a response within 24 hours with the quote (best one compared to all other dealers). Upon calling the dealer, they sent me a written estimate with all the specifics. This assured me that they are not playing with the numbers. Upon negotiation, they gave me my price and signed the buyers order within a day including credit checks and email confirmation. They got the color I wanted even though they didn't have it in stock by swapping it with another dealer and didn't give me a hard time or charge me for it. There was no pressure for buying any accessories and they spent a lot of time going through the details of the car after I got it from them.
Much better customer service and pricing than Open Road Acura & Park Avenue Acura.
Keep it up guys.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Cintron and Don Nardone

My Review of DCH Montclair Acura:
I disagree. The Interent Department at Montclair Acura is outstanding. I have purchased 3 cars through Don over the years and just recently 2 through Craig and I have to say that the service was exceptional and the process was as smooth as silk. The professionalism in that dealer is second to none and I hold them in the highest regard. I have been to Springfield and was greatly disappointed with their level of customer service. Their pricing wasn't any lower then Montclair's and the fact remains that the service doesn't end with the sale and Montclair Acura comes through before, during and after the sale.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Craig

My Review of DCH Montclair Acura:
Rude, Obnoxious and unhelpful. After standing around for 15 minutes without a salesman getting up, the receptionist finally got me a salesman to greet me. This guy told me what a &quot;hot&quot; car this was and how lucky I was to be in the right place. I told him I was here for their internet person as thats how I was referred. He said, &quot;well I cant help you then and walked away.&quot; I then went back to the receptionist who said I would have to wait 30 minutes for the internet guy to come back. Finally Craig shows up after a long lunch and I was offered a test ride, but declined as I had already driven the vehicle. Craig &quot;the internet guy&quot; told me they had a special &quot;internet&quot; no haggle price of $1000 off list. I stated to him that another dealer, Springfield was offering $2000 off the sticker and he badmouthed the dealer, said they hire &quot;crazy arabs who they dont pay much&quot; and were &quot;giving cars away and thus wont be in business long.&quot;<br><br>STAY away from this place, if their service is anything like their sales department I wouldnt buy a bicycle from these guys.

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