About DCH Montclair Acura
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, DCH Montclair Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
jamesacap
5/14/2012 2:21:34 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mark Gershman
My Review of DCH Montclair Acura:
I have leased 6 vehicles from DCH Acura and 7 Acuras total, including my most recent lease of a 2013 RDX AWD. I also have a 2011 TL w/tech package. The only time I leasd a vehicle from a different Acura dealership was because DCH didn't have any. The whole experience with the other delership left a bad taste in my mouth. This is my second lease transaction with Mark Gershman. My experince with Mark has been great both times. I hate the whole process of leasing a new car, but Mark and DCH made the process as painless as possible. Mark worked with me for a few weeks by e-mail on various pricing scenarios and finally made an offer I thought was very good, particularly on a newly redesigned vehicle like the 2013 RDX. After I actually test drove the vehicle I was convinced. Acura, DCH and Mark will always have my business.
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esantpa
5/14/2012 12:38:03 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jose Lardizabal
My Review of DCH Montclair Acura:
Jose made our visit to Acura a painless one. He is a great person and I would recommend him to anyone. This is the second vehicle ive purchased from him and i am looking forward to purchasing an NSX from him in 2014.
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Response from: DCH Montclair Acura
Added: 5/18/2012 3:42:42 PM
First off, congratulations on your new Acura and thank you for placing your confidence with DCH Montclair Acura. We look forward to serving you for many more years to come. Enjoy this beautiful weekend. P.S. we must let Jose know to get you on the NSX preview list :) ... Did you see the Avengers movie yet?
bernardNJ
5/3/2012 4:27:00 PM
Overall Score: 
3.6
Reason for Visit: Service
I recommend this dealer: No
Employee(s) Dealt With: Paul Eng
My Review of DCH Montclair Acura:
Had a great experience leasing my Acura with Paul Eng, Colleen Amir, and the sales manager. However, that's where the relationship ends. I called in a few weeks ago because my battery had died 4 times on my car and they offered me a loaner. My son took the car in and had midterm exams for college so he needed the loaner since we work during the weekdays and repairs are not done on weekends. They said they could not loan him a car because of his age. A few weeks went by, and the car battery stopped dying by itself. I thought the battery had charged itself, but it died again recently. I called in to schedule a repair appointment and needed a loaner to get to work but they said they couldn't loan me a car. They told me that service loaners are only available for 3+ hours of work - last time I called Acura corporate was involved so I'm assuming they put pressure on the dealership to make things right. All in all disappointed in the lack of consistency with this dealership and the changing managers - our old salesman does not work here anymore sadly. This is why Acura and Lexus lose all their business to Audi, BMW, and Mercedes. All my friends get service loaners no questions asked when any work is done on their cars. Why pay for luxury service when it is not given? Overall, disappointed with this dealership and now do business with Ramsey Acura until my lease ends.
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Response from: DCH Montclair Acura
Added: 5/18/2012 3:31:26 PM
We are sorry and regret the inconvenience you were caused, however, we are bound by certain constraints for loaners. Regrettably, to meet manufacturer requirements, we are unable to loan vehicles to anyone under the age of 25 years. Due to the limited number of available loaners, we needed to change our loaner policy to accommodate customers with service repairs in excess of three hours to allow for more availability when more critical issues arise. To accommodate other customers, we offer complimentary shuttle service and local drop-off and pick-up to help ease the inconvenience during those shorter wait times. I agree that changes in dealership personnel can sometimes result in policy inconsistencies, however be assured these situations are corrected immediately as we learn of them. The DCH Montclair Acura team commits wholeheartedly to providing customers with hassle-free service.
baitandswitch
5/2/2012 7:13:44 PM
Overall Score: 
1.0
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: Colleen Amirr,
Harry Jones,
Tony Karatzia,
Frank Lupo
My Review of DCH Montclair Acura:
This dealership is unethical, immoral, and unprofessional.
They pulled a bait and switch on us!
They took a deposit over the phone after agreeing to a price, we spent over 5 hours there after we uncovered some additional fees having to do with taxes which we agreed to and then after we sat down to sign contracts their system couldn’t process our contracts. So they said that they would work on correcting the issue and for us to come back the next day. They did not proactively call us to tell us what was going on until two days after at which point the sales person told us to come in to sign contracts under the agreed to terms. Then he called a few hours later and told us that they would not honor our agreed to price and raised it.
I wish someone would have told me that I was dealing with people that don’t care about their customers and lie to them right through their teeth.
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Response from: DCH Montclair Acura
Added: 5/18/2012 3:30:31 PM
It is our goal at DCH Montclair Acura to provide customers with a hassle-free and convenient buying experience. DCH Montclair Acura regularly sells to customers in neighboring states. In cases where we sell to customers in states a far distance from our dealership, it is necessary to ensure that all of the registration and tax documentation is complete prior to delivery of the car. Regrettably your case took much longer than anticipated with the financial contract. Extra care and time was necessary to ensure you returned home with a flawless transaction and complete registration documents, unfortunately we must have miscommunicated what needed to be done on our end to complete this transaction. I regret if any portion of your transaction was unclear, but my staff was advised to work diligently at ensuring your registration and tax documents were completed accurately, and without error. I understand your feeling of cynicism and hope for the opportunity to clear things with you. I am thankful that you were referred to us by one of our valued customers. We had a tight deadline to complete the transaction and file the necessary out-of-state documents prior to the manufacturer month end incentive expiration. Regrettably we were not able to complete the transaction before the manufacturer’s incentive program expired.
findrayl
4/21/2012 1:37:48 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ric Coyle,
Mark Gershman
My Review of DCH Montclair Acura:
This is my second purchase from DCH Montclair Acura and the experience was extremely positive both times. Having done extensive research prior to going to the dealership, I already knew I wanted the 2012 Acura MDX, but needed to see it in person and to test drive it. When I walked into the dealership, Mark Gershman approached and was very friendly providing the space and time I needed to review the car. When we started talking further, Mark's personality and connection was great. His jokes made me comfortable instantly establishing a good rapport. It didn't feel like a typical sales approach eager to get the sale that day. Mark did not push for commitment on a purchase. Instead he took my information and we coordinated in a few days via email and phone. Once I was ready to make the purchase, I returned to the dealership to discuss the details. While Mark provided a great deal on the MDX via email, I was enlightened to learn that I also qualified for the Costco (lower) price plus the Conquest discount. Add to it a very fair trade in value on my Mini Cooper....I couldn't be happier! So I threw in a few more accessories. :-)
Ric Coyle (Finance) was very pleasant and had his information in order by the time I spoke with him to sign the forms.
Overall, I couldn't be happier with my new car. Mark - THANK YOU for such an easy car buying experience!
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Response from: DCH Montclair Acura
Added: 4/23/2012 6:45:32 PM
Wow! What a wonderful account of your recent car buying experience. I am thrilled that Ric had ultimate respect for your time, while Mark showed he’s a Salesman with a heart (and a personality)!
All too often, customers will share how daunting the car buying experience can be – mostly because of the creepy, pushy salesman with no product knowledge and a mission to score big on a sale. DCH Montclair Acura is committed to Delivering Customer Happiness. Team leaders like Mark Gershman help facilitate a different way of doing business. Day-in and day-out, our sales team is trained to assist our customers with the answers they want. We understand every customer is unique in their vehicle needs and wants, we offer a no-pressure, hassle-free experience; knowing this is the only way to do business. We haven’t held on to the title of “#1 Volume Acura Dealer in NJ” by accident… It’s only happened through consistent behavior from our hard working staff.
Thank you tremendously for taking the time to share your experience, I am truly grateful.
P.S. we’re building a new custom Accessories program; post a pic of your new car at www.facebook.com/MontclairAcura or email it to acuracare@dchusa.com. We’d love to see your new love! :)
hkrish9
4/12/2012 6:52:33 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mark Gershman
My Review of DCH Montclair Acura:
I went in with a Costco pricing to purchase a Acura MDX. Mark Gershman who worked with me to get the trade in and the invoicing was extremely helpful. I will definitely recommend DCH to my family and friends. DCH Montclair has a great team, kudos!!!
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Response from: DCH Montclair Acura
Added: 4/15/2012 10:59:02 PM
DCH Montclair Acura is the #1 Volume Acura Dealer in New Jersey and the only Acura Dealer hand-picked by Costco to offer our local Acura buyers with an exclusive best price; the first time, every time. I will certainly extend your praise to Mark and the entire team and am thankful that you were able to experience a wonderful, pain free purchase. I look forward to your service experience being just as delightful. Your kind words are greatly appreciated.
Jenna918
4/12/2012 12:50:17 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jose Lardizabal
My Review of DCH Montclair Acura:
I feel that Jose is an excellent salesman. After purchasing my vehicle, he phoned me to make sure I was satisfied with the service and happy with my new tsx! I will be referring people to him!
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Response from: DCH Montclair Acura
Added: 4/15/2012 10:53:26 PM
Glad to hear you are happy with your new TSX!!! What a modern and luxurious vehicle built with great technology. With all of the bells and whistles, it can be challenging to learn all of your features right away. Phoning you just to check in, is a great gesture to make sure you are 100% comfortable with your new wheels! Thanks for sharing your adoration for a valued member of my team… Happy driving!
dftownsend
4/6/2012 12:31:47 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mark Gershman
My Review of DCH Montclair Acura:
Mark was a wonderful sales person to work with during the negotiations, he gave me the best price, was very patient, sincere and very honest when dealing with him. When we picked up the vehicle, Mark explained all the features in detail and ensured we were very satisfied. In addition, the paperwork was completed very efficiently and we did not have a long wait time. I have been dealing with DCH for many years and have purchased three cars from them, and all experiences have been wonderful.
Finally, I have to also give praise to the service department. Chris who manages the department does a tremendous job to ensure all customers are satisfied while their vehicles are being repaired or serviced. They have ensured my vehicles are always maintained the right way!
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Response from: DCH Montclair Acura
Added: 4/15/2012 10:49:06 PM
Mark has been a great addition to our team and it is nice to hear that after three vehicles purchased from DCH Montclair Acura, your experience is still consistent with our DCH brand commitment to “delivering customer happiness”. We thank you for not only purchasing your vehicles, but also seeing the value in servicing with a team dedicated to the maintenance of such an advanced vehicle. Keen attention to detail exemplifies quality and value. I am thrilled that Mark and Chris can offer such an experience, time after time. We’re looking to thank customers like you with an upcoming rewards program… check back soon.
Oscar12345
3/31/2012 2:05:23 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mark Gershman
My Review of DCH Montclair Acura:
I had a very pleasant experience with DCH Montclair Acura. Great customer service. Made the car buying experience very easy. Good pricing no need to haggle.
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Response from: DCH Montclair Acura
Added: 4/15/2012 10:42:33 PM
Who really has time to haggle? Wouldn’t it be great if everything was hassle-free? By doing business up front and straight-to-the point, we have found so many more happy customers. Your time is valuable and DCH Montclair Acura wants to make sure you make the most of your time. Glad to hear of your pleasant experience. I hope you are enjoying your latest vehicle and want to thank you for sharing your experience.
Stehanie
3/15/2012 3:56:25 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Tom Cardace
My Review of DCH Montclair Acura:
I have owned 3 MDX and the only reason is because of Tom Cardace and the service department. Tom is the best service consultant you could ask for. He does everything he says he will do. He keeps me informed of any potential problems and fixes the issues that are in current need of repair. My 2001 MDX has over 250,000 miles on it, still on the road and I owe it to the service it has received from them. I know that when I leave, my truck is in great shape. As a women, no bigger fear could be is to break down on the road with a child and I fell extremely confident that will not happen. It hasn't happened to me since 2001 and that is saying something....
Tom is the best!
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Response from: DCH Montclair Acura
Added: 4/15/2012 10:38:07 PM
Consistent vehicle care is important to maintaining a vehicles performance and overall safety. With how busy our lives can be, it is almost impossible to keep a vehicle running in tip-top-shape. Hat’s off to you for the 250,000+… that’s amazing! Definitely demonstrates the strength in the product and your assurance to its care. Tom has been with our team for many, many years and the steady message I always hear is his invaluable pledge to the relationships he builds with his clients. Many become like family, where he treats your vehicle just as his own. Trust is a challenge in many dealerships and I’m glad I have someone like Tom on my team! Thank you for taking the time to express your appreciation .