DCH Tustin Acura

DCH Tustin Acura
9 Auto Center Drive
Tustin, California 92782

Sales: (888) 791-9777
Service: (714) 669-1188
Parts: (714) 734-4020

Manufacturer: Acura

Most Reviewed Employees
Steve Hahn Steve Hahn
Finance
Miguel Jimenez Miguel Jimenez
Sales Manager
Kathi-Lee Dewinn Kathi-Lee Dewinn
Finance Manager
Kalolo Toafa Kalolo Toafa
Internet Sales Manager
Wolos Safi Wolos Safi
Sales Consultant
Alex Chung Alex Chung
Sales Manager
Omar Abdul Omar Abdul
Sales Consultant
Kyle Herron Kyle Herron
Service Consultant
Abe Ahari Abe Ahari
Sales Consultant
Jeff Caprine Jeff Caprine
Internet Sales Manager
Need a New Car?

Dealership Amenities
HDTV, Fresh Ground Coffee & Specialty Coffees, Tea, Water, Snacks, Free Pin# WiFi, and Work Space

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 10:00 AM - 8:00 PM

Twenty-Four Month Rating: 4.8/5
47 Reviews
DCH Tustin Acura

Overall Score: 5 Star Rating4.8



About DCH Tustin Acura
Certified: DCH Tustin Acura
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, DCH Tustin Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About DCH Tustin Acura
DCH Tustin Acura has won multiple awards for customer satisfaction from Acura and J.D. Powers for several years. Over 20,000 customers have bought their Acura's from us. We are the 3rd largest selling Acura dealer in California and the #1 Volume Acura dealer in Orange County, based on published data by Acura for 2009.


huydvu
1/17/2012 6:16:38 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Freddy Caraballo

My Review of DCH Tustin Acura:
When my CD changer was jammed in my 2008 MDX, I brought it in to Tustin Acura expecting a fairly expensive repair since it's no longer under warranty. I was not too happy since the car only had 23,000 miles on it. Freddy told me he will discuss the issue with the service manager and get back to me. Within a few days he called back and said a new unit would be ordered to replace the defective one at no charge.

This is really outstanding customer service and I will recommend Tustin Acura to all others. Special thanks to Freddy also for the excellent service he provides

Huy

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kurata1
12/21/2011 3:55:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kyle

My Review of DCH Tustin Acura:
My battery went dead and the audio system was disabled so I called Tustin Acura. I was told how to do it but I couldn't do it so I called the second time. I explained that I was a Senior Citizen and therefore he had to be patient with me. Well, he could not explain it to me so he referred Kyle to me. He was so patient and explained it to me and got my radio to work. What service. Many times employers get so inpatient with Senior Citizens. Well, not Tustin Acura. I have always gone to Tustin Acura because of their great service but this time I could not go to Tustin Acura because the battery was dead in my garage, otherwise I would have gone to Tustin Acura.

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tamaramcnulty@gmail.com
12/21/2011 1:47:33 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kyle Herron

My Review of DCH Tustin Acura:
Kyle Herron is the reason we continue to bring our cars to this dealership for everything. Even though it may be less expensive to have work done elsewhere, Kyle has our trust. Over the years, Kyle has continually exhibited the highest standard of professionalism and service that rises above the bar. His attention to detail and his unquestionable trustworthiness make him a huge asset to this dealership. We have worked with him over the years and know that if Kyle is taking care of us and overseeing the work on the car, we won't have any worries.

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Lushuslucia
11/14/2011 10:56:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Wolos, Alex & Steve

My Review of DCH Tustin Acura:
I am a return customer. This is not the closest Acura dealer to my home but it is the only Acura dealer that I will buy from or get service from (if ever needed). Every employee is well dressed & professional with every encounter with their customers. If they smoke you would never know it...no smell of cigarettes on their clothes & not visibly smoking in front of the customers. Every question/request was treated with respect & in a swift manner. We were never ignored & we were given a step by step process & time frame as to how long things would take. We finalized the "deal" over the phone before coming to the dealer to sign papers & Alex was true to his word without any hidden fees. Every one smiled & greeted us even as they passed by our table. If the world was as friendly & respectful as DCH Tustin Acura it would be Heaven on Earth!!!

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Katharina
10/24/2011 1:14:36 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Chung and Wooles

My Review of DCH Tustin Acura:
The entire staff at DCH are exceptionally customer oriented. They went out of their way to ensure that they gave me above and beyond attention, they put together a deal I couldn't refuse and they spent time showing me everything I needed to know about my new car. This is the fourth car I have purchased from DCH and I wouldn't consider going anyplace else. From the Sales Manager to the Service Staff, they go above and beyond.

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mark prazak
10/12/2011 8:54:05 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: George Rodriguez

My Review of DCH Tustin Acura:
These guys are a great example of friendly, efficient, accommodating, and competitively priced. They really take excellent care of their customers and their cars. Eric and his team have done excellent work on my car in the past but recently I had a urgent problem that needed immediate fixing and they went out of their way to help. I called late on a Friday with a problem - they had me in early the next morning and my car fixed and washed in time for me to make a 2:00 wedding in Pasadena that same day. Couldn't have done it without the help of George Rodriguez - he also helped me make some difficult choices on fixing my car and replacing some things that in hind-site turned out to be a great choice. Thanks Tustin Honda for fielding such a great team.

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hulachaser
10/6/2011 10:35:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eric and George

My Review of DCH Tustin Acura:
I have been taking my RSX there for years and the guys always keep it running. They are friendly and treat me with respect. It never takes very long to process me when I am dropping my car off, or picking it up. Plus, I love the chocolate bar they give me every time!

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lcapel
8/16/2011 9:23:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Hahn, Miguel Jimenez

My Review of DCH Tustin Acura:
I just bought a 2011 MDX from Tustin Acura and they were outstanding. I sent an email to inquire about price and options. They returned my email almost immediately and they had the best price by almost $400. The vehicle I wanted was not easy to find with the color and options combination, so they tracked one down and made arrangements to have it delivered.
Of the 10 cars i have bought from dealerships in my lifetime, this had to be the easiest and friendliest experience I have ever had. From Ken Ngyuen in Sales to Steve Hahn in the Finance department and George Rodriguez in the Serivce Department (I had some extra options added after the purchase). I was recommended to Tustin Acura by a friend because of their great service. I will be following suit and send anyone I know that wants an Acura to DCH Tustin Acura.

Great Dealer!!!

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Response from: DCH Tustin Acura
Added: 9/14/2011 10:49:37 PM
Happy to hear you got a great deal on the MDX you were looking for and that all of our personnel performed to exceed your expectations both in service and sales. We look forward to your future visits and appreciate your business.

sha reid
8/3/2011 12:07:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Hahn

My Review of DCH Tustin Acura:
I gave this rating because after buying a half dozen cars in my life and 2 from this dealership, this was by far the best overall car buying transaction I have ever experience in terms of a great product, deal and relaxed environment where all questions were answered (and there were a lot) and I felt terrific at the end of the day.

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Response from: DCH Tustin Acura
Added: 9/14/2011 10:52:17 PM
Thank you for your review, we are happy to hear you received great service and everything went so well. Feel free to contact us if you have any questions!

david whiting
6/8/2011 10:29:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Miguel Jimenez

My Review of DCH Tustin Acura:
Friendly, fare, good deal, helpful. No hassle. My son was purchasing a care and he left with a good feeling and that's what it's all about.

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Response from: DCH Tustin Acura
Added: 9/14/2011 10:54:33 PM
Glad everything went well and your son had a very good experience. Give us a call if you need us. Thank you for sharing!

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