About Us
Copyright 2017 DR Media Holdings, LLC
Search
Back

DCH Tustin Acura

4.6

173 Lifetime Reviews

9 Auto Center Drive, Tustin, California 92782
Call (888) 791-9777

Top Reviewed Employees

Kyle Herron, Service Consultant, DCH Tustin Acura

Kyle Herron

Service Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Eric Li Fo Sjoe, Service Department Manager, DCH Tustin Acura

Eric Li Fo Sjoe

Service Department Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Abdul Omar, Sales Consultant, DCH Tustin Acura

Abdul Omar

Sales Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
George Rodriguez, Service Consultant, DCH Tustin Acura

George Rodriguez

Service Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

August 01, 2017

"Don't Trust"

- dave58

I brought my RDX in with a suspected transmission and/or oil cooler leak. Upon initial inspection it was discovered that the transmission dip stick had become dislodged and the transmission filler tube was open allowing the fluid to slosh out. Freddy assured me that the service tech would clean all of the oil and dirt from the transmission and oil cooler so they could put my car up on the service rack and check for possible other leaks. I expressed a concern that the transmission had possibly been open for an extended period of time and he assured me that the service tech would check. When I picked up my car, Freddy told me that they had installed a new transmission dip stick and had topped-off the fluid. No mention of checking the fluid for contaminates like I had requested. When I got home, I checked under the car and saw that it was still covered with old transmission fluid and dirt. How is that possible if they cleaned all of the oil and dirt from the transmission and oil cooler so they could put my car up on the service rack and check for possible other leaks. I can only conclude that either the service advisor and the service tech are not communicating with each other, or, the service advisor is not being entirely honest with me. In either case, I think I will try another Acura dealer the next time I need service.

Read More

Employees Worked With

Freddy Caraballo

July 21, 2017

"Sleazy"

- smithasaurus

Bought a terrific used car from them about a month ago. Great car, but I think they ripped me off: (1) once you drive off the lot, getting them to return your calls is difficult; (2) there were hidden undisclosed additional charges totaling a couple hundred dollars in the final paperwork - I had to find them and ask that they be removed, which they did with no explanation; and (3) I can never prove it, but I think they shredded the cashier's check I sent for full payment, so they could refer the loan to a local credit union and collect the incentive.

Read More

Employees Worked With

Barri in sales and Kim Ryan in finance

April 18, 2017

"Loaner Car"

- Kathy

I made a reservation to have my Acura serviced and requested a loaner car in the reservation. I showed up today after driving 20 mins to get there and was told that they do not "usually" give out loaner cars to people getting the A1 service I was getting. I asked them why no one told me that.....the rep checked the reservation and acknowledged that the loaner car request was in there.....yet no one told me that they were not going to give me a loaner car. Still trying to figure out who would qualify for a loaner car exception at this place. I purchased two cars from them.....guess you have to buy three....or be a man. I even spoke to the service manager who told me I should not have made my reservation on line.........then why offer this as a service? Not going back there again.

Read More

Employees Worked With

Featured Inventory

Used 2014 Kia Sorento, $11500

2014 Kia Sorento

$11,500

View Vehicle Details
Used 2008 Toyota Camry, $6500

2008 Toyota Camry

$6,500

View Vehicle Details
Used 2016 Nissan Altima, $19000

2016 Nissan Altima

$19,000

View Vehicle Details
Used 2016 Nissan Altima, $14000

2016 Nissan Altima

$14,000

View Vehicle Details

Photos & Amenities

  • Authorized Accessories Store
  • Authorized Parts Store
  • Customer Lounge Area
  • After Hours Drop-Off
  • Late Service Pick-Up
  • Express Service
  • Free Coffee
  • Free Drinks
  • Quick Lube
  • Free Loaner Cars
  • Pet Friendly
  • Shuttle Service
  • Hand Car Wash
  • Television
  • HD-TV
  • Free WiFi
  • Work Space
  • Vending Machines
  • Fresh Ground Coffee, Expresso, and Specialty Coffees
  • Tea
  • Water
  • Childrens Play Area's
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free WiFi
  • Pet Friendly
  • Quick Lube
  • Shuttle Service
  • Television
  • Vending Machines
  • Contact Consultant for Loaner Details