DCH Wappingers Falls Toyota

Outstanding experience, we purchased a new highlander XSE and our salesperson Jaime worked with us to get the car ordered and delivered to the dealership in a timely fashion. Everyone involved was extremely and our salesperson Jaime worked with us to get the car ordered and delivered to the dealership in a timely fashion. Everyone involved was extremely helpful. We love the car and Jaime made it easy to navigate the process. Thanks again! Outstanding experience, we purchased a new highlander XSE and our salesperson Jaime worked with us to get the car ordered and delivered to the dealership in a timely fashion. Everyone involved was extremely helpful. We love the car and Jaime made it easy to navigate the process. Thanks again! More

I was quoted a price of over $500 for a minor service of rotating tires and checking fluid levels only. No oil change, no brakes, no tune-up! The advisor looked incredulous when I told him I wouldn't pay rotating tires and checking fluid levels only. No oil change, no brakes, no tune-up! The advisor looked incredulous when I told him I wouldn't pay it. I got the distinct impression he thought I would be ok with his quote and I let him know, in no uncertain way, that he just caused me to make a conciencious decision never to bring my car in for service there ever again. This is not the first time I have had a disquieting experience at DCH. A couple of years ago I was told I needed brakes when they had been done less than 8,000 miles previous. Ir took me working with the Service Manager to get some refund for that unneeded expense. Most of my service visits have been uneventful but I am getting a little annoyed at this point. Toyota's are, by far, my vehicle of choice, but will I buy my next car at DCH, that's now up for debate. More

Jason did a great job with with finding the right car and managing my expectation on how long it would take to get it. He was a pleasure to work with and I certainly would come back and do business with him managing my expectation on how long it would take to get it. He was a pleasure to work with and I certainly would come back and do business with him again. More

I am very satisfied of the work that was done on my 2008 Toyota. Your mechanic Tom was very efficient and polite. I am very happy with your service Toyota. Your mechanic Tom was very efficient and polite. I am very happy with your service More

I now live an hour away but I always come to DCH for service. They're friendly and fast, and the waiting area is a comfortable place for me to work or relax while my car is being finished. Thanks, DCH! service. They're friendly and fast, and the waiting area is a comfortable place for me to work or relax while my car is being finished. Thanks, DCH! More

Mike is. terrific salesman & who answered every question we had, and is smart and efficient. He knew the car inside and out, and explained everything to us before we drove it away. we had, and is smart and efficient. He knew the car inside and out, and explained everything to us before we drove it away. More

Although I waited which I felt was to long I like my truck being serviced at dch I was outside when my truck came out of the service and waited over 20 minutes to get the paperwork and bill truck being serviced at dch I was outside when my truck came out of the service and waited over 20 minutes to get the paperwork and bill More

My service man Jason was a pleasure to deal with. Thanks the service department worded quickly and I was very happy I didn’t have to wait too long the service department worded quickly and I was very happy I didn’t have to wait too long More

Too expensive. I requested exhaust flanges replaced be placed in trunk. They were not. I would appreciate a call. Furthermore I was given incorrect information regarding tire sizes I could use for my truc placed in trunk. They were not. I would appreciate a call. Furthermore I was given incorrect information regarding tire sizes I could use for my truck. More

Excellent service. Melissa knows the Toyota’s inside and out. Friendly no pressure. I was torn between two different models and melissa knew what I needed space wise as a family. She pointed out the perks o out. Friendly no pressure. I was torn between two different models and melissa knew what I needed space wise as a family. She pointed out the perks of both vehicles. It was definitely a great experience!!!! More