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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.8
903 Reviews

Dealership Experience

12 yrs, 8 mos

Languages Spoken

English English

4.8

903 Reviews

Write a Review

903 Reviews of Thomas Hackett

July 18, 2026

Dealership Rating
Employee Rating

Thomas is someone I trust with my car. He takes care of what the car needs and helps me when I needed to get the car in for service. He is a valuable member of the service department. Than More

by Linda O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2026

DCH Wappingers Falls Toyota responded

Hi Linda, thank you for your thoughtful review! We're so glad to hear Thomas has earned your trust and continues to take great care of your vehicle. We'll be sure to share your kind words with him. We truly appreciate your support and look forward to serving you again!

July 16, 2026

Dealership Rating
Employee Rating

Good communication. Everything that needed to be done was explained clearly with an hinest estimate. Work was done quickly More

by IRNWRKR133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 16, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're glad to hear our team kept you informed, explained everything clearly, provided an honest estimate, and completed the work quickly. We appreciate your feedback and look forward to serving you again!

July 15, 2026

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Employee Rating

I am very satisfied with the maintenance, which was completed in one hour. The service fee is very reasonable. More

by yynngio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jul 15, 2026

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re glad to hear you were satisfied with the quick service and reasonable pricing. We appreciate your trust and look forward to providing you with excellent service again in the future!

July 11, 2026

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Employee Rating

Angel in sales did a great job when I bought the truck . The service department was very helpful and Melissa Tyler is friendly and funny More

by AMPRO4537
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jul 12, 2026

DCH Wappingers Falls Toyota responded

Thank you for your great review! We're thrilled to hear Angel provided an excellent experience during your truck purchase and that our service team was able to take great care of you. We'll be sure to share your kind words with Melissa Tyler as well. We truly appreciate your support and look forward to serving you again!

July 08, 2026

Dealership Rating
Employee Rating

Excellent Everything went extremely well and seamless. I am truly happy I chose Toyota and that I get to service my vehicle here More

by JEREMYRICKS
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jul 09, 2026

DCH Wappingers Falls Toyota responded

Thank you for your excellent review! We're thrilled to hear your experience was smooth and seamless. We truly appreciate your trust in our team and are happy to be your choice for Toyota service. We look forward to continuing to provide great care for your vehicle!

July 06, 2026

Dealership Rating
Employee Rating

No one is talking . Very sad. A list how can i help? I had to said I have appointment who I speak? Some walk by me he answered ' wait for tom, that's his desk ' More

by HOLAYSONRIE
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jul 07, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We're sorry to hear your visit did not begin with the welcoming experience you expected. Your comments are important to us, and we'll share them with our team as we work to improve our customer service. We appreciate you bringing this to our attention.

July 02, 2026

Dealership Rating
Employee Rating

Tom is always quick to get mad car in for service and always answers any questions I might have. And the tech that takes care of my car is wonderful! More

by nenes601
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jul 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We're so glad Tom consistently gets your vehicle in quickly and takes the time to answer all your questions. It's also great to hear our technician takes excellent care of your car. We truly appreciate your support and look forward to seeing you again!

July 02, 2026

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Employee Rating

Very knowledgeable and professional. I enjoyed getting service at this dealership because the staff is very professional and provides excellent service. More

by Mprimo72
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jul 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're so glad to hear you had a great experience with our knowledgeable and professional team. We truly appreciate your support and look forward to serving you again!

July 01, 2026

Dealership Rating
Employee Rating

The tech did a thorough job and sent me a video of what was done and explained everything by detail via text. Thank you again for a job well done! 😊 More

by SKADIDLER507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Jul 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're so glad you appreciated the thorough service and the inspection video explaining everything in detail. Providing clear communication and quality care is important to us. We truly appreciate your trust and look forward to serving you again! 😊

June 29, 2026

Dealership Rating
Employee Rating

They have excellent facilities and the people are friendly and helpful. They advised me of recommended service for my car and performed them promptly. More

by WRKELLY2
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jun 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear you had a positive experience with our facilities and team. It’s great to know our staff was friendly, helpful, and able to complete your service promptly. We appreciate your support and look forward to seeing you again!

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