Dan Cava's Toyota World LLC - Service Center

Really awful, worst repair experience ever, and this was a VERY simple repair. Took WEEKS, including ordering the wrong part, not getting it done when promised, not returning calls. The actual work probab a VERY simple repair. Took WEEKS, including ordering the wrong part, not getting it done when promised, not returning calls. The actual work probably took them a few hours. Over WEEKS. Do not take your vehicle here for service! Go somewhere else -- out of state if you have to. More

New update, Took my 2nd Toyota Tacoma from my 2nd son for a recall ( frame treatment) to Dan Cava. I ask them to check the front end due to a noise I heard driving to the dealership. I call the morning of r a recall ( frame treatment) to Dan Cava. I ask them to check the front end due to a noise I heard driving to the dealership. I call the morning of recall work and ask them to check it while it was on the rack. I was told by the lady that answered the phone " since you turned in a review of my concerns with the Mr Cavas policies and your review stated you were upset with the policies we can not work on your vehicles ". At that point I ask to speak with the Manager after waiting 2 hours for her to call me I finally called in and spoke with her. She repeated the same situation as above " Since you you wrote reviews that were negative why would you want us to work on your vehicle " I thought a 2nd chance with Dan Cava might be a option and I was wrong. I ask Kerry So will you look at the truck and she said NO . So again Dan Cava Toyota has tarnished the brand beyond my imagination. More

I will never take my care to Dan Cava again. I took it to have fix a warranty. I’ve had nothing but problems since. They also said they fixed an axel. For just the cost of the part. I taken it back 2 times s have fix a warranty. I’ve had nothing but problems since. They also said they fixed an axel. For just the cost of the part. I taken it back 2 times since. The second time I took it back The man (Todd) called me and said we think it’s the transmission something we did and giggle.. They also said they took it to 2 Transmission specialist.They said it’s the transmission a ring in it going bad. It sounds worse than wen I took it to them the first time.It’s funny that it went bad after they supposedly fixed it. They made smart jokes about it to. Sad they treat there customers like that.I do have to say they did give me a car to drive for this. More

Great Service and Sales My spouse introduced me to this Toyota dealership over 35 years ago when it was under the old ownership. We have bought 4 Toyotas (all new) since then My spouse introduced me to this Toyota dealership over 35 years ago when it was under the old ownership. We have bought 4 Toyotas (all new) since then. Have had the best service and warranty work ever. The great thing about this dealer is that if they mess up, they pay. Years ago I had taken my Corolla in for regular maintenance. I never noticed that my inspection sticker had died. I got a ticket. On my trip to get the inspection done, they looked up when I had my last maintenance done. It was right at the time my inspection was due to run out. They deducted the cost of my ticket from my maintenance and inspection bill!! The sales staff is great. They always talk to us and make us feel at home. Even my dogs have been welcome there. Hairy, Max and now Miss Red are always greeted and petted. I have never had to have anything done to my Toyotas other than routine maintenance, warrenty work and normal wear & tear work. Love this dealership and my Toyotas!! More

Great service dept and personnel. I’ve had a few service appointments for warranty and maintenance. I had an excellent experience with coffee and snacks while waiting. They kept me upd I’ve had a few service appointments for warranty and maintenance. I had an excellent experience with coffee and snacks while waiting. They kept me updated on the work being done. The absolute best service department I’ve experienced in over 25 years of vehicle ownership. More

Part missing after service After my service appointment I noticed my skid plate was missing off my Tacoma. I contacted the service advisor for my vehicle and told them I noticed After my service appointment I noticed my skid plate was missing off my Tacoma. I contacted the service advisor for my vehicle and told them I noticed it was missing two days after my appointment. My advisor stated she would ask the tech who serviced it if he removed it and he couldn’t remember. You cannot change the oil in my truck without removing it. It was obvious by looking at it it was just removed. The only thing I was told when the advisor called back that it was not in the techs working area and she could patch me over to parts to order a new one. No real concern that a customer vehicle was missing a part after the service. I will not take my truck there again. More

Toyota Care 20K Made appointment online because tried several times to call and no one would answer. Left car at 7 am and returned at 3 pm, wasn’t finished. I had tr Made appointment online because tried several times to call and no one would answer. Left car at 7 am and returned at 3 pm, wasn’t finished. I had tried to call before going to pick up my car but again no answer. I had requested for my car to be cleaned inside and out which is supposed to be part of Toyota Care service and a smart aleck comment was made to me about that. Too bad the service department has gone downhill fast........shame. I’ll think twice before buying another Toyota. More

Unhappy Not happy with the service of Toyota any more I have owned 6 Toyota and the service has gotten worse I will not buy another Toyota again 😡😡 Not happy with the service of Toyota any more I have owned 6 Toyota and the service has gotten worse I will not buy another Toyota again 😡😡 More

1st class,custemer treatment in sales and service I bought 2 Tacomas at this dealership and was treated good both times,my last one is a 2008 I got new and have been very pleased with it.I brought it I bought 2 Tacomas at this dealership and was treated good both times,my last one is a 2008 I got new and have been very pleased with it.I brought it back after 7 years for a frame inspection at the dealer. they informed me of some surface rust and scheduled me for a free frame rust coat treatment.I was met at service desk by enterprise rep who furnished me with a free rental car while treating my truck.the whole experience was very pleasant and only took a day of service. I am not used to being treated so good at a dealer service center, I am impressed to say the least! other dealers and car companies should take note! More

Poor Everything. Don't Buy Here. My 3 year old Highlander that I bought from this dealer started burning a lot of oil. I took it to Dan Cava Toyota and they told me that it needed a My 3 year old Highlander that I bought from this dealer started burning a lot of oil. I took it to Dan Cava Toyota and they told me that it needed a new engine and they wouldn't be covering any of the cost. The vehicle was always well maintained, but not by this dealer. I'll never buy another toyota. The service person was a real jerk, too. More