My Review Of Daniels BMW:
I started my car the other morning and it sounded like a helicopter - the engine loud, not firing smoothly, uneven, almost shaking the vehicle body. Service Engine light came on. I immediately called Daniels BMW and Debbie answered, and recognized me immediately. GREAT to be acknowledged and welcomed on the first pick up of the phone. I explained the problem, she suggested I come in right away and see Ethan my service advisor. I had to make a stop on the way and we set a rough time.
What dealer says 'come right in, I'll tell your advisor (and actually KNOWS me and who my advisor is). Daniels BMW.
Ethan Harbison, my respected and customer oriented advisor, was welcoming, wiggled me in between clients, and took care of those scheduled clients while my car was being placed back in the service que - as I would expect.
My car was immediately sent back to service, and I knew it would be seen as soon as possible.
I waited in the client waiting area, read some of a paperback book, snagged two complimentary diet sodas, and was kept up to date on the status of my car by Ethan. Once a diagnosis was known, I was reassured that it would be taken care of immediately under extended warranty. I drove away before close of business with a smoothly running and repaired car, which was also washed. Yay!
In addition Ethan determined that the vehicle was due for additional service, we reviewed options and scheduled an appointment for next week.
My experience is the best example of BMW service. Daniels sets a terrific standard not met by Sonnen BMW in Marin, SF BMW in SF or Stevens Creek BMW in Silicon Valley. To make a call when a vehicle is not running well, be recognized by Debbie and assured that I would be taken care of, and to have the vehicle repaired 'on the fly' that very day while I waited, with only a few hours notice, was a tremendous experience. Ethan is a superb service manager, and I cannot say enough about how much I appreciate the efforts he made to take care of my car successfully.
Was this review helpful to you?
Yes | No