Danvers Ford

I usually do not write reviews however I felt it was important to comment. I had an issue with the ignition for my 2011 Taurus I called Kelly Ford for an appointment to resolve the problem. I explained important to comment. I had an issue with the ignition for my 2011 Taurus I called Kelly Ford for an appointment to resolve the problem. I explained the issue to the service writer then waited for a call back for the appointment. He called me back and told me that the car was too old and they couldn’t service it. He also told me to go where ever I get a sticker and maybe they could resolve the problem. I couldn’t believe that a dealership would deny service to my Ford. I called Danvers Ford told them about the age of the car and asked if they would service it. The reply, no problem. I then explained the issue I was having. Again, no problem and I got an appointment. I got a call the afternoon of the appointment to say they identified the problem and the car would be ready the following day. Danvers Ford has won a new customer and I will always speak negatively about Kelly Ford based on this experience. More

I experienced Courteous, attentive and professional service staff and checkout cashier. Always pleasant with each visit service staff and checkout cashier. Always pleasant with each visit More

Michael Tisei was my salesperson and he was spot on. He kept in touch and kept all of the commitments made. He kept in touch and kept all of the commitments made. More

This dealership made the task of buying a new car so easy. The sales person was knowledgeable and communicated with me every step of the way as I waited for my new Ford Maverick to arrive. easy. The sales person was knowledgeable and communicated with me every step of the way as I waited for my new Ford Maverick to arrive. More

Don't bring your car here for service. Had an appointment for a simple oil change at 11 am on Friday morning. After a number of unanswered phone calls and 2 visits where "our car is next", Had an appointment for a simple oil change at 11 am on Friday morning. After a number of unanswered phone calls and 2 visits where "our car is next", we finally got our keys back at 5 pm (they close at 530) with NOTHING having been done. The car hadn't even been moved. The GM in charge of the service department only had to say "I'm sorry" and was completely useless. So if you want something actually DONE to your car, go elsewhere. We got NO service, NONE. Call to complain about it another day, he tells me to just go elsewhere. Nice customer service for what should have been a quick in and out 30 minute oil change. More

FYI: Horror story. Danvers Ford sold my Bronco to someone else. 7/14/20. Reserved a 4-door First Edition Bronco 10/30/21. officially placed a Bronco order with Mark Danvers Ford sold my Bronco to someone else. 7/14/20. Reserved a 4-door First Edition Bronco 10/30/21. officially placed a Bronco order with Mark O'Meara at Danvers Ford for roughly $59,500 5/22/23. Bronco arrived! Went back and forth on price as Danver's would not honor Ford Motor Co's price protection offer, and wanted me to pay ~$65,000 6/19/23. Emailed Danver's Ford with all the details of Ford's price protection policy to ensure I was getting a fair price (after also waiting ~3 years!) 6/22/23. Danver's Ford sold my car to another customer without even a heads-up. They didn't even call! 😭🤬 I can't even describe how upset I am. I am filing a consumer complaint with the Massachusetts Attorney General's Office. Three years of waiting and poof. Gone. Just because I wanted a fair price. More

Great service as always at Danvers Ford Prompt, polite and efficient all around Strongly recommend these guys and efficient all around Strongly recommend these guys More

when you visit tell them steve c sent you. always friendly, knowledgeable, and will work with you to get what your needs are.long time customer here. im sure you will see why. always friendly, knowledgeable, and will work with you to get what your needs are.long time customer here. im sure you will see why. More

The folks at Danvers Ford were simply amazing. They didn't pressure me at all and gave me all the info and space I needed to find the right car for me. The process was efficient and friendly the e They didn't pressure me at all and gave me all the info and space I needed to find the right car for me. The process was efficient and friendly the entire way. My wife and my mom have both bought vehicles there. If you are looking for a great experience, this is the place to go. More