Darcars Toyota of Silver Spring

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Darcars Toyota of Silver Spring:
I bought a used Toyota Camry 2002 from Darcars Toyota of silver spring on August 4th,2009 but had a really bad experience.
The car that they sold me had its "check engine light" on. I told the sales manager that they should get it fixed before I drive it away. He told me to come the next day because it's too late today and the service center is closed, and that they will get it fixed the next day. He said that it is not a big deal, it's a minor problem and they will get it fixed. And I like an idiot believed him.
When I went the next day, they asked to come some other day. I went there four time but they never got it fixed.
They finally told me that they would not get it fixed. I should either get it fixed by myself (i.e. pay around 1000$ more) or get another expensive car (at least 3000$ more) in exchange.
I told them they should get it fixed because they told me so and I wouldn't pay. The manager told me that the company doesn't want to put any more money on this car. And we have just these two solutions. I asked to at least show me another car within my budget. The manager said I will have to pick from what they have and they don't have anything that fits my budget.
I am kind of stuck and have wasted two week's on this- with no solution in hand yet.
It has been one of the worst experiences of my life and I am not going to Daracrs ever again or even suggesting anyone to go there .
I hope I get out of this mess as soon as possible.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Darcars Toyota of Silver Spring:
Let's face it ... in a bad economy, any dealer in his/her right mind will do what it takes to make the sale. Period. Just do all your homework first and be ready to show this or any dealer that you're no idiot. I had read all the bad things about this one but wanted a quick fast deal if they would meet a farther away competitor's price. They did and so I took a chance and did quite well. If you live in the Silver Spring/Montgomery County area and would rather stay close with this dealer, just get the best price from ANOTHER dealer -- preferably in WRITING. Go into Darcars of Silver Spring and state your case -- you expect them to meet this competitor's price or you'll take your business to the other dealer. It's that simple. And doing this the last couple days of the month doesn't hurt either. Shaun is a decent and nice salesman. But bring your "paperwork" to Steve, the GM.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Darcars Toyota of Silver Spring:
My husband and I have had two of the worst experiences trying to purchase new cars from this dealership within the past year and I would NEVER EVER RECOMMEND ANYONE buying a vehicle from them. They are disrespectful, rude, dishonest and not at all professional.
Last fall we intended to purchase a new vehicle over the weekend. We visited the showroom but left outraged and disgusted. Our son is very tall and we needed to measure the seats to make sure that he would be able to fit comfortably. The sales person made many disrespectful and non-humorous comments. It is our understanding that one of the reasons given to take a test drive is to make sure you are comfortable. But not according to this sales person who insisted upon laughing and degrading us. Poking fun at our son with special needs is not a laughing matter. He also explained that "even an idiot could sell a Toyota." We took our business to elsewhere.

Just a few weeks ago we decided to give them another try, thinking maybe our first experience was a fluke. We were treated nicely by a new sales person Chris and his manager, Abdul. We told them about our prior experience and they apologized. We made a deposit to purchase a 4 door Yaris hatchback that had to be brought in from another dealership. Upon arrival we came to inspect and everything seemed OK. They put the keys in the sold drawer and we decided to finish the paperwork later. We returned to finish the paperwork at a prearranged time and found that our "SOLD" vehicle had been test driven twice by different parties and even "SOLD" to another party, even though we had put money down on it and we were in the showroom. We were in shock and absolutely outraged that other sales people had continued to sell the car with a BIG SOLD SIGN on the window. It was not an accident since the sales people had to purposefully get the car from a back lot, take the keys out of the sold drawer and let people use it with a big sold sign in the window.
It seemed as thought neither Chris or Abdul knew anything about the car being test driven or sold. At first they tried to make a few accommodations. Chris was new and seemed totally shocked at what happened. BUT, the blame rests with upper management - Ethan and Steve.
Steve, rather disrespectfully and very business-like, explained that they had someone who would take the car we had made a deposit on immediately [a bird in the hand scenario...]. Then he left. As we tried to grapple with the situation and asked questions of Ethan to see if he could get us a new car or investigate our options, Ethan APPROVED the sale of our car to the other couple. Before we knew it, they drove the car out of the lot. We were shocked. [I have since learned that they have done this before to other customers]
We decided to get our money back and not deal with them. That was another fiasco. I had to argue to get my money back and get a receipt for the return of our money.

I would never recommend going to this dealer. I explained our outrage to Chris and Ethan and have repeated requested that Steve, the general manager call me but so far he has not. I have tried to contact Tammy Darvish also, but all I got was the customer service person. Tammy has not returned my calls either.

I am not sure if it was legal to sell a car that we had a deposit on. However, I am sure that we were not treated respectfully, honestly, or professionally. They are not an honest dealership. Do not give them any business.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Darcars Toyota of Silver Spring:
Liars - they damaged my vehicle while it was in their care. They refused to accept responsibility for a huge dent that appeared after it arrive on their lot. In addition, the thing the "fixed" broke again a year later - on a car that gets driven no more then 20 miles a week and it's a 2004 - so it's not that old. Steer clear of this place.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Darcars Toyota of Silver Spring:
After an accident, Geico referred my car to Darcars to be fixed.

The repair took longer than promised.

Phone calls to inform me of repairs were not made when promised.

Items were stolen from my car.

The repair was faulty, and needs to be fixed; however I will be going elsewhere for the repair, despite the additional cost.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Darcars Toyota of Silver Spring:
I am very glad now that I followed my instinct and dumped Toyota off my list of possibilities fairly early on in my latest car search. At the beginning of my search, DARcars was the only place that did not reply to my first e-mail asking for a rough quote. They did, however, have a very obnoxious guy call me at work, angrily slur a number at me and then hang up. A supervisor later asked if I'd received an e-mail quote and when I complained and told him to check his phone recordings, which shouldn't exist since I was never told that first phone call was being recorded and, in Maryland, both parties to a phone conversation must know it is being recorded or else it is an illegal tap.

After the supervisor and I disconnected, his angry, misogynistic employee started phone stalking me, insisting he'd e-mailed me and repeatedly trying to e-mail me again. I even gave him my home e-mail address, but he had neither the patience nor the intelligence to get the address correct, so I never did receive a quote on the sort of new car I was looking for.

Obviously, since Nissan and Honda both had excellent salespeople at excellent dealerships, I did not even test drive a Corolla. I am concluding yet another car search without truly considering a Toyota, and I'm glad, after reading these reviews, that I cut them loose so early on.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Darcars Toyota of Silver Spring:
I was in the market for a new vehicle and I thought I wanted a Toyota Avalon Limited. However, I test drove the car and a couple of different models of Camry's.

I met the salesperson, Constantin, who is a very friendly and knowledgeable person. He determined my needs and helped me decide on the car that fit me the best. I decided upon the 2007 Camry 50th Anniversary Edition Hybrid. It was one of the best choices I have every made. He made great follow up and I would recommend Constantin for future purchases. I recommend Darcars and Constantin for your next car.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Darcars Toyota of Silver Spring:
After several bad experiences at other toyota dealers around the beltway. I finally had an extremely positive experience with DARCARS Toyota in Silver Spring Maryland. I first contacted them via thier website darcarstoyota.com. I recieved a phone call within 5 minutes by an extremely knowledgeable salesperson by the name of Amir. He offered me an upfront price quote without any hesitation. I later a scheduled an appointment with him to come in the following day to purchase a brand new Camry SE. When I arrived at the dealership the car was pulled up, washed and ready for me to test-drive. Needless to say it was a great experience.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Darcars Toyota of Silver Spring:
LIES LIES LIES LIES, MORE LIES AND LIES. THESE PEOPLE ARE SCUM. I WOULD NEVER BUY A VEHICLE FROM THEM. I AM RETIRED US ARMY AND THIS IS HOW THEY ARE GOING TO TREAT A RETIRED VET. THEY SAID THEY HAD THE RAV4 I SAW ONLINE AND WHEN I GOT THERE 30MINUTES AFTER I CONFIRMED IT WAS THERE THEY ALL OF A SUDDEN 30 MINUTES LATER HAD NOTHING CLOSE TO THE VEHICLE I WANTED, SIMPLY PUT THESE PEOPLE ARE GOING TO HELL WRAPPED IN SURAN WRAP.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Darcars Toyota of Silver Spring:
You can buy your car there but you should not get it service there. Service department is no good. They hit your vehicle and don't let you know about it. They keep it for a longest time. They have hearing problem if you have something to say.

Never buy and Get it service from DARCAR Toyota in silver spring. Russel Toyota is the best deal.

Share on Facebook

Was this review helpful to you? Yes | No