David McDermott Lexus of New Haven

Everything you should expect from a quality dealership As a four-time Lexus owner from this dealership, I have been extremely pleased with the entire experience. From the sales process to routine or emerge As a four-time Lexus owner from this dealership, I have been extremely pleased with the entire experience. From the sales process to routine or emergency servicing, this has always been a pleasant and painless experience. Even the service department treats customers as a special client, with easy scheduling, clean and comfortable waiting area with amenities, and loaner vehicles if required. More

Service My wait was quite reasonable, Aubrey was very friendly. I don't think my car was vacuumed though, at least it didn't look like it was. My wait was quite reasonable, Aubrey was very friendly. I don't think my car was vacuumed though, at least it didn't look like it was. More

Great service dept Shelby is great mechanics are knowledgeable did great work on my h3 hummer needed bearings and rotors. Answered all my questions needed didn't sell ex Shelby is great mechanics are knowledgeable did great work on my h3 hummer needed bearings and rotors. Answered all my questions needed didn't sell extra work I didn't need. More

35,000 mile service I needed four new tires for my Lexus CT 200. The installation was done quickly but I was given the option of a loaner car so I wouldn't have to wait. I needed four new tires for my Lexus CT 200. The installation was done quickly but I was given the option of a loaner car so I wouldn't have to wait. My only complaint is that I was not provided with a written warrenty for the tires. More

Fabulous My husband and I were looking for a SUV and we stopped at McDermott dealership and we were very satisfied with the service. Their sales people are ver My husband and I were looking for a SUV and we stopped at McDermott dealership and we were very satisfied with the service. Their sales people are very knowledgeable and very helpful.They are a class act operation. Never experienced any thing like it. More

Great job with service, on time, great personal assistance Very satisfied with our service appointment . Professional friendly staff and very dedicated to our needs. Extremely clean dealership with attenuation Very satisfied with our service appointment . Professional friendly staff and very dedicated to our needs. Extremely clean dealership with attenuation to detail in every respect. They even gave our car a wash upon return!! More

New Lexus purchased Excellent professional services. Sales and Service people are there to meet the customers needs. Service technicians are qualified experts on your ca Excellent professional services. Sales and Service people are there to meet the customers needs. Service technicians are qualified experts on your cars' needs. Why would anyone buy anything except a Lexus. More

Excelent customer service Prompt diagnosis and reasonable repair. Would definitely recommend. I live in Westport and the Lexus dealer locally is horrible. They always try to up Prompt diagnosis and reasonable repair. Would definitely recommend. I live in Westport and the Lexus dealer locally is horrible. They always try to upsell and tell you things are in need of repair when they really aren't. Worth going to McDermott. Even though it is a bit farther, the cost savings was well worth it. More

Great Service is the Alpha, Quality Product Provide Low Beta Though these cars tend to sell themselves, McDermott Lexus and their knowledgeable staff provide the total customer experience. Making the difference Though these cars tend to sell themselves, McDermott Lexus and their knowledgeable staff provide the total customer experience. Making the difference in the car-buying process is an art. I worked with Joe Hawley, Mike and Ryan. These guys were professional, transparent and personable. I was given the facts and made certain I was paying a fair price for a quality vehicle. I hope anyone who is interested in buying a Lexus, visits McDermott in E. Haven CT. It is worth the trip to receive professional hassle-free experience. More

Low Key but Thorough The service advisers and technicians go over the vehicles thoroughly and present factual status of items with a recommendation without the high pressu The service advisers and technicians go over the vehicles thoroughly and present factual status of items with a recommendation without the high pressure 'sell' for it. Customer feels comfortable he can choose his/her needs and desires. More