David McDermott Lexus of New Haven
East Haven, CT
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I LOVE THIS DEALERSHIP I used to travel 1 1/2 hours in traffic to come here for service because I felt that their service was excellent and their prices were fair. Now I li I used to travel 1 1/2 hours in traffic to come here for service because I felt that their service was excellent and their prices were fair. Now I live ten minutes away, and even if I didn't, I would still travel to McDermott. Everyone is very helpful and unfailingly polite (even when I was always late because the traffic was so dreadful), and I feel very confident that my RX with OVER 200,000 MILES is still safe to drive because McDermott takes such good care of my vehicle. I bought it there, but this is not my first Lexus, and I have learned that there IS a difference in dealers and service centers. I appreciate the difference. More
Joey Jacob I am thrilled and appreciative!! The valet service made my experience easy at a crazy time in my life. Thank you for a great job! I am thrilled and appreciative!! The valet service made my experience easy at a crazy time in my life. Thank you for a great job! More
I had a wonderful service experience in every area. From the car service greeter - who helped me clean out my car! - to the front desk assistance with Aubrey, to the mechanics themselves, everything was don the car service greeter - who helped me clean out my car! - to the front desk assistance with Aubrey, to the mechanics themselves, everything was done with excellence. The car was cleaned and meticulous inside and out! My husband couldn't believe how well the car felt to drive and handle on our way home! So thank you McDermott Lexus once again for receiving a 5 star award from our family! More
Thank you for my new beautiful Lexus is250! They did everything needed to make sure I was taken care of. The deal was amazing, honest dealership with morals. No scamming or dishonesty which is hard to f everything needed to make sure I was taken care of. The deal was amazing, honest dealership with morals. No scamming or dishonesty which is hard to find these days! Very professional and welcoming! I look forward to sending future customers to work with Mcdermott! More
I worked with both Kamran Moody Joe Hawley. My first contact was with Joe when I called the dealership. Joe was very polite and was very knowledgable about the car I was interested in. I than started contact was with Joe when I called the dealership. Joe was very polite and was very knowledgable about the car I was interested in. I than started working with Kamran as we worked the deal and went over the pricing of the car. Kamran as well was very courteous, polite, paid attention to all the details to make my lease purchase a pleasure and trouble free! I will be telling all my friends and business associates of my experience and who to contact; Kamran & Joe!! Great Job! Best Regards to Kamran & Joe Continued Success................. Bruce Lubov More
This is the fifth Lexus we have purchased from Cameron Moody. He is honest and very thorough in his explain action of the features of the RX 350. Moody. He is honest and very thorough in his explain action of the features of the RX 350. More
From my first phone call to set up an appointment, through the process of getting my car serviced, everything was handled with the highest level of professionalism. through the process of getting my car serviced, everything was handled with the highest level of professionalism. More
Scheduling our appointment was easy and the Service Department was very accomodating. Tanya Punuzio, the Service Coordinator, was vey courteous and helpful and did a great job of addressing our needs. Department was very accomodating. Tanya Punuzio, the Service Coordinator, was vey courteous and helpful and did a great job of addressing our needs. Our vehicle was picked up and delivered on time and we were given a full and understandable explanation of the services that were performed. More
Mike Wahlen takes care of all our Lexus needs. We have a RX350 and a ES350 -- both great vehicles. But we have dealt with 3 different Lexus store over 8 years and, because of Mike's service passion, McDermo RX350 and a ES350 -- both great vehicles. But we have dealt with 3 different Lexus store over 8 years and, because of Mike's service passion, McDermott is at the top of the list! More
You have a most attractive and inviting dealership. Your personnel are friendly and very pleasant. Mike Wahlen was a delightful, knowledgeable, and most accommodating salesperson. However, his penmanship personnel are friendly and very pleasant. Mike Wahlen was a delightful, knowledgeable, and most accommodating salesperson. However, his penmanship caused confusion relative to a digit in the price on the sales agreement, along with several specifics on the Enform sign-up form. This required additional payment by me on the day of pick-up, and several phone calls to Telmatics Customer Care to get the email and password corrected on the Lexus Enform Subscription Service Agreement. I felt the car pricing was fair, not quite as great as I had hoped, however! I was bothered by the discussion with Joe Serra on the day I picked up the car. I felt I had inadequate time to really think about the need for additional and expensive coverage for service beyond the manufacturer's warranty period, or other coverage as was offered. I believe that this type of information should be summarized for the customer to take home and think about if the Business Manager happens to be out that particular day. I am pleased that my Milford friends suggested coming to McDermott and I am enjoying the ES 350 as I adjust from ten years of driving a great Deville. This too, is quite a delightful driving experience, and I have picked up about eight feet of space in my garage! More