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David Scott Lee Buick GMC - Service Center
Crestview, FL
760 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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760 Reviews of David Scott Lee Buick GMC - Service Center
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May 19, 2024
Xtime has not shown correctly the (3) times have had it in for service. I have sent email, texts and voice communication to the service department with no responses. The PermaPlate was incorrectly applie in for service. I have sent email, texts and voice communication to the service department with no responses. The PermaPlate was incorrectly applied. Passenger side mat was damaged during a recent service visit. You would think with spending $100k at a dealership, the service would be a bit better. And I continue to send thousands after my purchase on add-ons…no difference. More
by thomas.m.blue
Verified Customer
Helpful May 19, 2024
As usual, everyone was terrific, and the service was very smooth and efficient. I am so very thankful for this team! smooth and efficient. I am so very thankful for this team! More
by Marguerite
Employees Worked With
May 18, 2024
Took care of everything professionally and in a timely manner! Including sorting out a door lock issue that came up on-the-spot. manner! Including sorting out a door lock issue that came up on-the-spot. More
by RICKY.CHAMBERS
Employees Worked With
May 18, 2024
Always have good service. The place is clean the people are nice. I’ve never had a problem. The place is clean the people are nice. I’ve never had a problem. More
by ROSENTHALJENNIFER
Employees Worked With
May 18, 2024
Items were installed correctly in a timely manner on the same day as delivery. This was a short notice appointment however the job was done promptly within an hour of arriving at dealership. Thanks for a j same day as delivery. This was a short notice appointment however the job was done promptly within an hour of arriving at dealership. Thanks for a job well done. More
by CTSDESTIN
May 14, 2024
This is the fifth vehicle I have bought from Scott Lee this particular vehicle Canyon 84 had less than 400 miles before it developed the oil leak did not have parts on hand. Then when parts came in, they this particular vehicle Canyon 84 had less than 400 miles before it developed the oil leak did not have parts on hand. Then when parts came in, they did not like one I did most of the communicating calling in to advisor rental car was nice, but I would have preferred a truck since you were working on a truck, three weeks to repair truck truck was dirty when I arrived no advisor explained repairs just asked to sign papers and truck was waiting outside now. Finance payment is not correct. Was told first payment was due in July received payment this week saying starting May 20, so far Not the experience I’ve had in the past More
by hotrodwilson19672
Employees Worked With
May 14, 2024
Good communication before service. Service completed as promised and on time. Good overall experience, appreciate it. Service completed as promised and on time. Good overall experience, appreciate it. More
by bvperkins
May 12, 2024
Easy to deal with, I really enjoy working with Wayne. We had positive interactions with everyone. We had positive interactions with everyone. More
by BEN
May 11, 2024
I haven't been here in 6 years but they had many upgrades to the service department. Service department staff were friendly. to the service department. Service department staff were friendly. More
by Rob B.
May 10, 2024
I was a little disappointed, having to bring my new truck in with less than 400 miles then not having parts and then having an issue with parts. Also, I did all the phone calls except for the last week which in with less than 400 miles then not having parts and then having an issue with parts. Also, I did all the phone calls except for the last week which shop had my truck three weeks. Very nice to get a rental car but would have preferred a truck since I bought a truck after the repairs were done. I was told truck was ready for pick up . I arrived to get truck advisor had me sign papers and then I was told truck was outside ready to go no explanation of really what was done and I would’ve thought they could’ve at least vacuumed out the truck. It was washed on the outside and clean in appearance. More
by hotrodwilson19672
Employees Worked With
