DeKalb Sycamore Chevrolet Buick GMC

Had an oil leak on a low mileage 2021 Terrain and brought it in for warranty service. After getting it back still had oil leaking from all over under the hood. Complained to Brian member of Admin. that they it in for warranty service. After getting it back still had oil leaking from all over under the hood. Complained to Brian member of Admin. that they should have cleaned it up and looked for the leak and thought some parts should have been replaced under warranty, he said must have been a communication problem, he shook my hand and said he would order them. Parts come in, I go to get them, and I am told I have to pay for them! Had many cars, over the years, serviced there and only had a satisfactory result twice. A few times I get our vehicle back and if smelled like someone had smoked Dope in it! I guess, Insanity is doing the same thing over and over and getting the same result!!!! More

If you are looking to buy a quality used car - then avoid this place!! Was very interested in a white 2013 F150 with about 79k miles that they had on the lot for well over a month. They told me it had a 1 this place!! Was very interested in a white 2013 F150 with about 79k miles that they had on the lot for well over a month. They told me it had a 172 point inspection done and they put $3600 into the truck in repairs (only $1500 of that was parts) I asked for the inspection so I knew I would be getting a quality vehicle and they stated they don't document the inspection anywhere, so they cannot provide me anything. They offer a 5 day money back guarantee or 30 day "exchange", which doesn't help make sure the vehicle is actually sound... They could only provide me a list of repairs they claimed they already made, with a total parts and total labor cost. Nothing broken down. I wanted to ensure I was spending $17981 on a quality truck, so arranged to test drive it and take it to a mechanic. The moment the test drive began, it was apparent something was going on when it was in drive. The mechanics thoughts were maybe the drivetrain but hard to tell without trying to actually diagnose it - but the rest of the truck seemed solid. When we brought it back to the dealership, we brought it up to the sales guy Chuck, who then had his manager and service check it out as something was indeed off. After the service department looked at it, they informed us it was the leaf springs rubbing.... but because it wasn't an immediate safety issue they would not be repairing it. They informed us that each leaf spring runs just under $600 and then 5ish+ hours of labor... so the truck would need almost $2000 in repairs. I mentioned I won't want the truck with that much in repairs needed, but like the truck and Chuck immediately snapped saying well if I don't buy it the guy coming to look at it at 4:30pm will AND they are raising the price now up to $18981 if I say no. Definitely an unnecessary tone, and I feel like I was trying to be conned into buying the vehicle without them disclosing this costly known issue... and then being pressured to take it as is. My dad tried to negotiate, but Chuck said absolutely not, the other people will take it, and its $1k more expensive in price now too. So writing this as a warning that their inspections are done poorly and they are knowingly trying to deceive people. While I really wanted this truck, more importantly I want to buy a truck from an honest dealership first and foremost so I receive a quality used vehicle. This is not that place. BEWARE. More

This is an update of a previous review. Purchased a used car, prior to the purchase I was told the side assist was not working properly and we agreed on a lower price to help cover the cos Purchased a used car, prior to the purchase I was told the side assist was not working properly and we agreed on a lower price to help cover the cost of the repair. Flew down to purchase the car and all seemed good. Upon getting back home, brought the car in to get the side assist repaired. Unfortunately, it was discovered the car also had a bad water pump and thermostat AND that it had been in a previous accident which did not appear on the Autocheck provided by the dealership. The rear bumper, driver's side rear quarter panel, rear door, and the front door had all been repaired and painted. The Audi side assist was not working because the accident damaged the rear bumper radar sensor, in addition, the driver's side rear door handle cable was damaged causing the handle to not open the door, and the drivers side rear rim/wheel hub was bent all due to the accident. All in all, it took an additional $2300 in car repairs. Prior to purchase, I asked for the results of a detailed dealer inspection completed when the car was brought to the dealership. The leaking water pump, bent rim, or accident history was not listed. The report had everything checked as good. So keep your eyes open, things are not always as presented. More