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DePaula Ford - Service Center

Albany, NY

4.5
2,203 Reviews

2,203 Reviews of DePaula Ford - Service Center

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January 27, 2020

Service Everyone was very courteous.Work was done very efficiently.the waiting area was comfortable and pleasant.. when I checked out the woman was so very pl More

by mamoon49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dalton Hunter
Jan 28, 2020 -

DePaula Ford responded

We are happy to know you had an excellent overall experience with us! Thank you for the five-stars and recommendation. Take care!

January 21, 2020

Everyone at the Depaula Ford service department were very friendly & courteous. I always feel they listen to me & I'm glad to be part of the Depaula family. More

by Gio2017
Recommend Dealer
Yes
Employees Worked With
Alex ?????
Jan 21, 2020 -

DePaula Ford responded

Gio, we are thrilled to hear that the service you received was top-notch! We appreciate the five-stars and recommendation as well. If you ever need anything, let us know!

January 14, 2020

Excellent customer service the guys behind the desk were so nice and so helpful was a very pleasant experience I will definitely lease another car from Depaula Ford again thank you all for your awesome serv More

by Mariah12047
Recommend Dealer
Yes
Employees Worked With
I’m sorry I didn’t get their names young guys
Jan 15, 2020 -

DePaula Ford responded

Mariah, we are elated to hear that you had a wonderful overall experience at the dealership with the team! We look forward to seeing you again. Take care!

January 08, 2020

Service and attention to detail was excellent. Recall work was done in time. Lenny was great 👍as usual. The people at Depaula are great. Thanks More

by Pjenkins94
Recommend Dealer
Yes
Employees Worked With
Farnham,Lenny
Jan 08, 2020 -

DePaula Ford responded

Thank you so much for sharing feedback with us on your overall experience! We appreciate your five-stars and recommendation as well. We hope to see you again soon!

January 01, 2020

Outstanding Service The service at DePaula Ford is exceptional. They are very thorough and explain everything to the customer well. I am very pleased and wouldn’t go anyw More

by nanidono
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Jan 02, 2020 -

DePaula Ford responded

Thank you kindly for the five-stars and recommendation! We are happy to know that the overall service you received was top-notch! We look forward to seeing you in the future! Take care!

December 27, 2019

Excellent service The service department is outstanding. I have never had a problem with anything they have done for me. If they were unable to complete the service i More

by dinotech34733
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dalton Hunter
Dec 30, 2019 -

DePaula Ford responded

Thank you kindly for the five-star feedback on your overall experience with the Service Department! We strive to have excellent customer care at all times. Take care!

December 20, 2019

less wait time, better service My experience was less stressful this time. Service was more organized, and wait time was less then usual. Love the new texting system while waiting More

by reenieh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam, Eric O'Reilly
Dec 23, 2019 -

DePaula Ford responded

Rennieh, thank you kindly for sharing your overall experience with us. We appreciate the five-stars and recommendation.

December 19, 2019

timely, friendly, professional service They took my truck in during a snow storm and fixed it. I was at a loss because I needed the truck to move a family member the next day. Thanks DePa More

by addy1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francis McGivern & Ron Bissonette, Tyler Foster
Dec 19, 2019 -

DePaula Ford responded

Thank you for the feedback, Addy1948! We strive to treat everyone like family! We appreciate the five-stars and recommendation.

December 18, 2019

Dealership always provides top shelf service. Service reps are knowledgeable , courteous, thorough and timely. They explain the details of services provided and recommended. Reps respect vehicles More

by jola172
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
Dec 18, 2019 -

DePaula Ford responded

Thank you for the kind feedback, Jola172! We strive to have great customer care at all times! Thank you for the five-stars and recommendation.

December 17, 2019

Always a pleasure coming to this dealership!Staff is Always a pleasure coming to this dealership! Staff is very friendly in all departments and service is quick , nice waiting area prompt and courteous More

by F350 Gary814
Recommend Dealer
Yes
Employees Worked With
Truck service
Dec 17, 2019 -

DePaula Ford responded

We are happy to know that you have a wonderful experience each time you visit the dealership! Thank you for the five-stars and recommendation! We look forward to seeing you again. Take care!

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