Dean McCrary

2/28/22 my Kia Optima broke down. I called Dean Mccrary Kia and was told my vehicle could be diagnosed within two weeks so I chose to have it towed there due to having a “lifetime war I called Dean Mccrary Kia and was told my vehicle could be diagnosed within two weeks so I chose to have it towed there due to having a “lifetime warranty”. After two weeks it hadn’t been diagnosed. No big deal. It went several weeks without being diagnosed and we never complained. Now here we are 6/27/22. Four months and the car hasn’t been looked at. I finally had enough and called KIA corporate because I thought maybe they could help all while I was also in contact with the dealership. The service manager Adam had previously asked me what happened to the vehicle and I told him it lost all power on the interstate, was making all kinds of noises, and Eventually shut off. He says yeah it’s the engine and says he looks me up in the system to see if I’m covered by the lifetime warranty and yes I was….but engines are taking 8 months to come in. A few weeks down the road my wife calls and speaks to Adam who says they haven’t checked the vehicle but will be diagnosing it and he will call back next week. He never called. We finally got in touch with him and he said he diagnosed the vehicle and had to send an email to KIA to get a lead time on an engine. “KIA hadn’t emailed him back.” Today KIA corporate calls me and says there is no record of the vehicle being diagnosed. He called and spoke to the dealership again and nobody knows anything about it being diagnosed, and there is no record of an email being sent to KIA. For anyone who reads this do not use this dealership. Go to google and see the reviews and amount of time people have had their vehicles there. Some have been there 6 months to a year and haven’t been diagnosed. I am paying insurance on this car and burning so much money in gas using my truck commuting for work because this was my work car. The dealership won’t give us a loaner and no one has tried to make things right or easier on anybody. I will never buy from them again and do everything in my power to get the word out. More

Mr.Williams never called b k. I have 2 sisters that got approve from them.1 whom never hold a job n her life and the other only for 2 weeks if that. Plus she got her license my error n the computer and she approve from them.1 whom never hold a job n her life and the other only for 2 weeks if that. Plus she got her license my error n the computer and she's files chapter 13. Several times and she got a car. Im working 2 jobs and he didnt even try guys 2 help me. Very unprofessional guy. So I think Dean MCCary needs to do better in who they hire because every customer matters. More

The service department is top notch. Monica goes above and beyond to make sure you’re at ease Monica goes above and beyond to make sure you’re at ease More

This dealership was easy to work with and I would highly reccomend them to anyone that's looking for a vehicle. reccomend them to anyone that's looking for a vehicle. More

This is the worst dealership in the world they will literally sell you a lemon and then tell you it’s out of there hands if you don’t have a car for two months on a car that has a life time warranty. A literally sell you a lemon and then tell you it’s out of there hands if you don’t have a car for two months on a car that has a life time warranty. Also I had only driven the car for less then a month if you are looking to purchase a car look somewhere else they will scam you for everything you got they only care about money the do NOT CARE ABOUT YOU. More

Tried to contact for oul change appointment 6 times in three weeks no response. Finally Kia outside service 45mins on phone. Finally got code for local service not dealer. three weeks no response. Finally Kia outside service 45mins on phone. Finally got code for local service not dealer. More

On December 2, 2020, I took my KIA Soul to Dean McCrary with the engine light blinking. I was told I would probably need a new engine. Well they kept my car for THREE weeks not ONE phone call to me. I h with the engine light blinking. I was told I would probably need a new engine. Well they kept my car for THREE weeks not ONE phone call to me. I had to call EVERYDAY and was told we are waiting on the tech line, what ever that is. They REFUSED to give me a loaner and REFUSED to pay for a rental! When I did pick up my car I was told they gave me a FREE oil change, because they had to clean out all of the thick oil in the engine. Well, well, I have EVERY receipt from my car being at the dealership and these include oil changes. I am wondering if I ever got an oil change! I did call KIA consumer affairs! They could not get anyone from Dean McCrary to return their calls either. So my message to would be buyers go ANYWHERE but Dean McCrary, home of the life time warranty!!!! To get this life time warranty you MUST have your car serviced there for EVERYTHING! More

Scammers and liars!!! I had bought a new 2021 Kia Seltos in Dec. 2020 with 34 miles on it. In January 2021, it broke down. I had it towed to Dean McCrary Kia. I was calling everyday asking about my truck an in Dec. 2020 with 34 miles on it. In January 2021, it broke down. I had it towed to Dean McCrary Kia. I was calling everyday asking about my truck and nobody could tell me nothing. A week later finally got a call stating its the transfer case/transmission. I asked about a loaner or rental car, they tell me to call 1800 Kia for a rental. Then I was told it could take another week or 2 for them to fix it. By the end of the week I called to get an up date and to let them know that 1800 Kia said they don't do anything about rental. Then they told me I would have to pay for it up front and they will reimburse me later. I dont have funds to do that right. So then I talk to the service manager. His options were to either pay for it, find a ride where I needed to go, or let it get repo and I can finance another car. Then the lady who sold me the car came and told me the same thing and tried to talk me into letting it get repo and buying another car through her. I then left bc I didn't like how I was being treated and went back the next day to speak with the sales manager. I told him I talked to the finance company and they are willing to finance another vehicle for me if Kia sends them the check back for the Seltos in the shop. Its 2 days later and I still haven't heard from them. The Seltos is under warranty and I purchase an additional warranty. Mind you, this is the second time the 2021 Seltos has been in the shop and they told me it would be an additional month or 2 months before they can fix it.. They dont care about their customers at all. They dont follow up on their promises and its now going on 3 weeks I dont have my vehicle or a rental car. Even when I call up there, they forward my calls to their voice-mail and they will not give me corporate number. More

Oil Study Until this experience I would have given this dealership service department a good rating. But, the way I have been treated is unacceptable. If I co Until this experience I would have given this dealership service department a good rating. But, the way I have been treated is unacceptable. If I could give the cutomer service less that 1 start I would. I was in for an oil change in October 2019 and end of November my car was out of oil. This was the first time it had ever burned oil that way and it was emitting an awful smell. I called the dealership and I was told I would need to participate in a 3,000 mile oil study and visit the dealership every 1000 mile. I went in first part of December to get it started. They didn't give me any paperwork but I didn't think much about it. At that point I trusted them. I just visited for my 3rd test and was at first told I had to come back 2 more times. When I explained the situation they then said I had to return once more and they had no record of my December visit. But, they did show that it did not meet the criteria in the Jan visit. If they had apologized and just said it was an error I would have been irritated but okay. Instead, the young lady treated me as if I were either lying or stupid. She continued to insist that the January visit was the start of the first 1000 miles. There are several reasons that prove they were not being truthful but I won't go into those. They did not give me any paperwork when I left so I returned and and requested it. Then, I called the service manger and he was very nice and said he would look into it and would call me the next morning. When I did not hear from him I called and left a message the next afternoon to give him the benefit of the doubt. I still have not heard from him. I have no choice except to continue with this study or start over with another dealership. Not only is this inconvenient, but you will spend at least 1 1/2 to 2 hours every time. My car has failed 2 of the three test and now I have to go back and leave the car for a whole day. I would not mind the inconvenience if I thought they would take care of the issue. I feel like they are doing everything they can to avoid responsibility. More

Dean McCrary promotes scam warranties and supports unprofessional behavior. What type of business employees a GM that yells at a woman on the phone??? Do not ever go to The Pensacola location. Zero cu unprofessional behavior. What type of business employees a GM that yells at a woman on the phone??? Do not ever go to The Pensacola location. Zero customer service And no ability to communicate or resolve issues they created. STAY AWAY More