Dean Sellers Ford
Troy, MI
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Our salesperson Andrea Pawelkowski was very professional and helpful during our purchase and delivery. We were able to close deal in just a few days. and helpful during our purchase and delivery. We were able to close deal in just a few days. More
I looked at the 2023 Ford Mavericks on 11/30/2023 and notice they were selling over the MSRP price, Darlene Paul (the sales rep) made me aware that I could avoid all the Dealer charges by ordering a vehi notice they were selling over the MSRP price, Darlene Paul (the sales rep) made me aware that I could avoid all the Dealer charges by ordering a vehicle since the 2024 bank was open, I went ahead and ordered the 2024 AWD Maverick, the next day I got the VIN number for it, and 5 days later I got the build date for it, I got my delivered truck on March 7th, several options to buy extra services from the Dealer were offered, but I did not pick anything else, there were no pushing strategies to buy any option, which I was really glad about it. More
Friendly, detailed. Working with Jon Whitfield has been such a pleasure. He’s so very helpful with answering my questions about the whole process of leasing my New Ford Working with Jon Whitfield has been such a pleasure. He’s so very helpful with answering my questions about the whole process of leasing my New Ford Edge! I absolutely love it - even better than my Escape. I will definitely be a return customer. Love, Dean Sellers Ford. Great team!💙💙💙💙💙💙 More
I slid on ice and hit a snow mound. When I pulled over, I saw cracked plastic and blue fluid leaking. I got the tire repaired and took the car to the service department. After pulling i When I pulled over, I saw cracked plastic and blue fluid leaking. I got the tire repaired and took the car to the service department. After pulling in, I had to ask a random employee where to go, as nobody approached me. They sat me at a desk and eventually Monty came. He was SUPER disinterested and barely spoke to me. I felt like he didn't care at all and was just ringing me up so he could move on. I told him what happened and what I wanted checked. Because I said I thought it was my windshield fluid tank, he put in an order for an inspection of that specifically. He also put in an order for the full inspection I wanted. An inspection would reveal to anyone with eyes whether my reservoir was broken or not. I see no reason why these should've been two separate inspections. I wanted my car inspected, and because I told him what I thought it was I was charged for two inspections. Someone called and told me that it wasn't broken and he didn't know what I was talking about. He offered no possible explanation for the leaking fluid, the whole reason I came in. He also failed to tell me over the phone that I had a huge piece of plastic under my car that was breaking off. I would've paid to have it fixed if he told me. Eventually my car was ready, so I went after work on my one day free to pick it up. The door says the service department closes at 7. I got there around 6:20 and everyone thought I was crazy for thinking I could pick up my car. I had to send my girlfriend to pick it up the next day. She says nobody spoke to her about the car and just sent her off. The plastic has been falling off more and I have had to duct tape it up. I am worried that that fluid was something important, but I was not reassured about it at all. Overall, it was a TERRIBLE experience every step of the way. I will never be returning and will be actively urging everyone I know with a ford to never go there. Thanks for replacing my lights, preforming the transmission shifter cable recall, and absolutely NOTHING else. More