My wife and I purchased a new Ford Focus which wasn't so bad initially. Sales person (Andrea) was the only thing good about our recent purchase. When we picked up the vehicle on the delivery date we found grease stains on the back seats and other areas of the cloth upholstery. Although the problem was eventually corrected, the vehicle should have not left the service department/showroom in that condition. Since that day, I encountered a defect in the upper plastic console that required a new one. I dropped the car off for one day and had it repaired. After arriving home there was grease all over the console and the cloth headliner. The manager (Mr.Asgara) said he could not promise me a vehicle that is perfect (i.e., without grease, etc.) when it goes out the door. Again, I had to take a day off work so they could clean it up. I ask the manager if he could do extra for the my problems that I encountered and he agreed to give me an oil change and a complete auto detail. I picked up the vehicle expecting an oil change and an auto detail. When I opened the hood, the engine and compartment area was in the same condition (dirt, seedlings). Additionally, the interior cupholder, and the lower console compartment was in the same condition when I dropped it off (dirty). The vehicle was not waxed. The only detail completed was putting the car through the car wash. I went to anohter Ford dealership to have a manager inspect the car after my "detail" and he agreed with me that Dean Sellers Ford (service manager) placed no conern for my wife and I as paying customers. I would never do business with Dean Sellers Ford again. Also, the service manger has no idea how to be professional and any inkling on how to maintain a longterm business relationship with it's custormers. I will take my business elsewhere.
Service manager (Mr.Asgara)
Did you find this review helpful?