Dean Sellers Ford

Awful Experience! This dealership made an already awful and stressful situation even worse. After my father passed away my sister and I called to give notice of death a This dealership made an already awful and stressful situation even worse. After my father passed away my sister and I called to give notice of death as well as faxed a death certificate. My sister and I were asked to take over the lease and when we declined we were bullied into believing we were responsible for the car and remaining payments. When that didn't work we were told they were going to go after his estate (which didn't exist). Lastly we were told we would have to bring the car in to them because they couldn't/wouldn't come get it (even though it was only a mile or 2 down the road). After this experience I will NEVER buy or recommend ford to anyone I know!!! More

Service Experience at Dean Sellers Ford I recently took in my 2014 Ford Explorer for recall work and an oil change. The repairs were completed in a timely manner and I received a ride home I recently took in my 2014 Ford Explorer for recall work and an oil change. The repairs were completed in a timely manner and I received a ride home in their Courtesy Car. Tom Sharp was very helpful and accommodating. I would not hesitate to return for any maintenance at Dean Sellers Ford. My experience with them has always been good and I have bought several cars from them. More

Turning in old lease and finding a new lease Scott Newlands was very helpful and informative about the lease we were considering. We came in just to look, but after speaking with Scott we made o Scott Newlands was very helpful and informative about the lease we were considering. We came in just to look, but after speaking with Scott we made our decision right away. Really enjoyed working with Scott and have already given out his name a couple of times. More

Poor customer service I took my 2013/42,000 mile Ford C-Max to Dean Sellers Ford for a recent recall notice and two other issues. The other issues were a ball bearing or p I took my 2013/42,000 mile Ford C-Max to Dean Sellers Ford for a recent recall notice and two other issues. The other issues were a ball bearing or piece of debris that would roll from one side of the car to the other when the overhead screen was closed and the second issue was rust that was on the inside of both front doors. The service representative that I dealt with took a drive with me and acknowledged the ball bearing/debris in the screen and also acknowledged the rust on the front doors. He told me that it would cost me $110 to have the ball bearing/debris diagnosed and that if it was debris that to remove it would be at my own cost. He also told me that Ford would not cover the rust on the doors until the rust caused a perforation in the metal?!? This is even with the $1,800/$0 deductible extended warranty that I purchased to extend the warranty on the vehicle. I called Ford Customer Care and filed a claim. I was told I would receive an email in two days. After hearing nothing from them for a week, I called back. They said they talked to the dealership and that the rust repair claim was denied. I asked Ford Customer Care for the name and contact information of someone within Ford Motor that I could speak with. They would not provide that information. My salesperson told me they would waive the $110 diagnosis fee but that any repair would still be my responsibility for the ball bearing/debris in the screen. Also she restated the rust policy. I asked her for the name of someone within Ford Motor that I could speak with and she could not provide that. In the meantime, the carpeting that is glued to the backs of the rear fold down seats has fallen off. Now I have decided to sell the vehicle and purchase from some other auto manufacturer other than Ford. I feel that I have been poorly treated over some extremely minor issues that good customer service would have dictated solving without all of the roadblocks that Dean Sellers and Ford have erected. More

service manager will do everything to deny warranty work. Avoid warranty work at all costs as the service manager is unscrupulous and will blame the customer for defective products. Ford Mustang door would no Avoid warranty work at all costs as the service manager is unscrupulous and will blame the customer for defective products. Ford Mustang door would not close and dealer blamed me for a defect that now has a NHTSA recall. I came in with a door that was roped shut and I left with one hand on the wheel and the other hand holding the door shut. The dealer removed the rope and left me driving with an open door. This dealer service department is hazardous to your health. More

Great used car buying experience! I worked with Bill in the used car department to purchase a Honda Civic from Dean Sellers Ford. Bill was very responsive to my questions and even too I worked with Bill in the used car department to purchase a Honda Civic from Dean Sellers Ford. Bill was very responsive to my questions and even took the car to the mechanic of my choice to have it evaluated. (And had some minor repairs done at their recommendation.) The entire process transpired via email, as I live across the state and wanted to make sure the car was in good shape before making a purchase. I had never purchased a car through a dealer before due to the "used car salesman" stereotype, but Bill worked with me every step of the way and surpassed my expectations. It is apparent that Dean Sellers' staff care about more than just making a sale - they view their customers like family and wish to provide them with safe, reliable vehicles. I love my little Civic and am so grateful that I took a chance with Dean Sellers Ford. More

long time customer Darlene Paul goes to the limits to make sure her customers are happy. I have been leasing Ford vehicles from this location since 2001 and pass many F Darlene Paul goes to the limits to make sure her customers are happy. I have been leasing Ford vehicles from this location since 2001 and pass many Ford dealerships on the way. I am a committed customer and I believe in the Ford product. More

Outstanding staff. Great experience with sales team. Everyone from the salesperson to the receptionist were extremely friendly and knowledgeable about the technologies Great experience with sales team. Everyone from the salesperson to the receptionist were extremely friendly and knowledgeable about the technologies on the vehicle and pricing. THANKS A BUNCH!! More

Their service shop cost them all my future business 0 stars should be an option. I made a reservation on line with the link Dean Seller Ford sends all the time. I picked my reservation time 3 days In-ad 0 stars should be an option. I made a reservation on line with the link Dean Seller Ford sends all the time. I picked my reservation time 3 days In-advance and filled out the comment section with what I needed. On the day of the apt. I show up ten minutes early and check in with William who hands me off to Melissa. After a few minutes when Melissa got off the phone she informs me it will be a 2 hour wait. I respond with "glad I made an appointment"! And she quips back with "oil changes are first come first serve"! I should know that since it doesn't tell you that online or since no one contacted me about my appointment. Don't you just love wasting your time with a business who doesn't appreciate you? The 2 cars we bought there in 2014 will be the last, (sorry Ryan). I'm sure business is good and they don't care now, but they already sold 2 less cars in '16-17. I have since unsubscribe from all emails from Dean Seller Ford and will be taking my business to a dealership who cares beyond the sale. Lovely expenditure of a rare nice Friday. Who wouldn't want to waste their time at a service center and then have to go elsewhere to get a faster and cheaper oil change? Perfect! More

Service is Aweful I have had 4 Ford vehicles, and my company has some in their fleet as well. Just about every experience I have had with this service department has be I have had 4 Ford vehicles, and my company has some in their fleet as well. Just about every experience I have had with this service department has been bad. Makes me wonder why I go back there other than it is close to my house. The fact that you will never receive a phone call from them when they have your car means you need to be prepared to call them on your own for updates. They don't listen to you when you tell them what's wrong, and then ask you to repeat what the issue is when you call back for a status report 6 hours after you dropped it off. They charge $150 for interior light bulbs, and then wonder why you don't want to replace it. We had a fleet vehicle taken there shortly after leasing it, and there was a huge leak in the rear window. They told us it would take 3 weeks for them to repair it. Took it to Elder Ford and they fixed it right away. I will not go back to this dealership for anything. More