Dean Team Subaru Volkswagen

My experience with Adam and the Dean Team Subaru Ballwin was absolutely fantastic. I stopped by their dealership to browse their inventory already knowing what I was looking for, but unfortunately they did was absolutely fantastic. I stopped by their dealership to browse their inventory already knowing what I was looking for, but unfortunately they did not have it on their lot. This was my first experience buying a new car, and I had a lot of questions regarding the decision to lease or buy. After patiently (I had at least 2 hours worth of questions)outlining my various financing options and I was comfortable with making the purchase, Adam went above and beyond for me to track down the exact Legacy I was looking for. The Dean Team offered a very low pressure sales atmosphere and their focus on customer service was apparent in all of my encounters with everyone I dealt with throughout my car buying experience. I would strongly recommend checking them out if you are in the market for a Subaru, VW or Hyundai. More

Scott and team made the entire process of purchasing a new car very pleasant and easy. I told them what I was looking for and Scott went out and found me a car matching exactly what I was asking for. new car very pleasant and easy. I told them what I was looking for and Scott went out and found me a car matching exactly what I was asking for. Scott kept me in the loop as he looked for the car, and discussed it with me several times to make sure he got me exactly what I needed. If their service is always of this caliber I will, without any doubt, be a repeat customer. More

Was very respectful and did a great job making me feel comfortable. Scott worked a very fair deal for me. I was very happy with his service. comfortable. Scott worked a very fair deal for me. I was very happy with his service. More

They were very efficient. There was no waiting around the lobby or waiting to find out the prices on the lot, the car salesmen knew what I was looking for and did not push me into going out of my price range lobby or waiting to find out the prices on the lot, the car salesmen knew what I was looking for and did not push me into going out of my price range. More

This is the second used car we have bought from Dean Team VW/Subaru in the last 2 years and we couldn't be more pleased with both the cars and the amazing ease at buying them both. Everyone worked very hard VW/Subaru in the last 2 years and we couldn't be more pleased with both the cars and the amazing ease at buying them both. Everyone worked very hard to make the process go quickly and smoothly. I would recommend this dealer to anyone looking for a good car shopping experience! More

I was online viewing the 2011 Subaru Legacy. Sent an email regarding the vehicle since it showed it was on the "truck". Was informed the vehicle was on the lot and would have it ready to test drive. Pe email regarding the vehicle since it showed it was on the "truck". Was informed the vehicle was on the lot and would have it ready to test drive. Person on phone referred me to Brandon. We drove from Collinsville IL to Ballwin. Upon arrival met Brandon at the door, and told him we were there for the white Legacy test drive. He informed us that the car was not there. Now, they have my cell phone, which I had on me, never once did anyone called to tell us there was a mistake that the vehicle was not on the lot. I feel it was a bait and switch tactic. Funny thing, usually salesmen call you after you been to their lot. We were there Saturday and here it is Monday and not a peep from anyone. Our appointment was for 1130 to 130pm. We got there at 120pm. From the time they open till 1130 they could have called me. Very disappointed and will not deal with them. More

We received a letter from Phil Dean telling us we are allowed so much on our 2007 hyundai Elantra..My wife and I made an appointment to see Scott Roberts to talk it over, but we really did not think we w allowed so much on our 2007 hyundai Elantra..My wife and I made an appointment to see Scott Roberts to talk it over, but we really did not think we were going to leave with a new car..Just want to get a feel of what is out there.. Scott was very nice, professional and showed great patience. He was very helpful and answered all of our questions, and we traded in our car for a 2011 Subaru Impreza. We can not say enough about Scott. He was great. More

Purchased my last Jetta from Dean Team in Ballwin and first place I visited when looking for a new vehicle. Had a very good experience the first time and also this time - very friendly and informative s first place I visited when looking for a new vehicle. Had a very good experience the first time and also this time - very friendly and informative staff. Brandon was excellent in his review of the new Jetta on the day I picked it up. Live in the Ballwin area and like the ease of getting to and in for service. More

We had an excellent experience at Dean Team Subaru/VW! We we would absolutely do business there again. Scott, our salesman and the entire team were just fantastic to work with!!! They treated us like frien we would absolutely do business there again. Scott, our salesman and the entire team were just fantastic to work with!!! They treated us like friends, not just another customer. They went above and beyond to make the sale a very positive experience...and Scott was super patient with us as we were a bit undecided on colors and features. Scott worked very hard to make sure we got exactly the car we wanted!!! Awesome. More

We went looking for used Subarus recently, and were working with a few dealerships. This dealership had a 2009 used vehicle that we were interested in, test drove, and then were told that they couldn' working with a few dealerships. This dealership had a 2009 used vehicle that we were interested in, test drove, and then were told that they couldn't get us the deal that we needed to make it happen, but then proceeded to try to sell us a brand new Volkswagon. We were only interested in Subarus, and used ones at that, and they couldn't negotiate for that but could give us a brand new VW? Then they had a 2008 used Subaru that we went to look at. They were more willing to work with us on price with this particular car. We ended up coming to an agreement after several days. We were told that in order to ensure that the car wouldn't be sold over the weekend, that we needed to give them a debit card for them to charge a $250 deposit on, that would be immediately refunded to us on Monday when we came back to sign the paperwork. They took the money and refunded it a week later after going back and forth a few times. Also, they sent us away with an empty gas tank. We thought this might have been a mistake but then were told that they don't fill up gas tanks for used car sales because it would cost them too much money. Our experience overall with the salesman was fine, he did what he could, but the overall experience wasn't great. We purchased a car from this dealership in 2008 and did not have a bad experience. But we definitely won't buy another car from them, and will not be taking the 2 Subarus that we own now to them for service either. More