Dean Team Subaru Volkswagen

I had the best experience that anyone could have at a dealership. I was very, very impressed with the service. I was surprised that they brought my new car into the showroom to show me how everything wor dealership. I was very, very impressed with the service. I was surprised that they brought my new car into the showroom to show me how everything worked on the car. WOW! I would recomend them to anyone and everyone!!!! I am an extremely happy customer!!!!Phil and Brandon rock!!!!! More

I originally came in to have my VW Toureag serviced but expressed concerns about the it as well as interest in trading in. Phillip Dean followed up with me immediately and began researching what he could expressed concerns about the it as well as interest in trading in. Phillip Dean followed up with me immediately and began researching what he could do to help me. He then had Scott Roberts get in touch with me and it was smooth sailing from there. He continued to try and touch base with me despite the longest round of phone tag ever. They are Jedi's there they put me in a Jetta that had everything on my wishlist, as a loaner car, without even knowing my wishlist. I am quite possibly in lust with my new car. Thanks so much! I wouldn't hesitate to recommend him to anyone looking for a new car!! More

I knew what I wanted to purchase and Brandon was the right kind of salesperson to help me with my options. He was very nice, informative and not your typical car sales guy. He let me be in control of right kind of salesperson to help me with my options. He was very nice, informative and not your typical car sales guy. He let me be in control of selecting the car I wanted rather than trying to bring my attention to other cars/options. I ended up buying more than I intended but don't regret it for a minute. I love my new Jetta! More

We bought a new VW last week at the Dean Team. We worked with Scott who was above and beyond what we could have asked for. He made sure we had the right car. He was fun, polite and eager to help once we arr with Scott who was above and beyond what we could have asked for. He made sure we had the right car. He was fun, polite and eager to help once we arrived. We felt good leaving there with our new car and since we bought last we the attention to detail has been great. Great service with nice follow up. I would recomend this dealer and Scott to anybody looking for a vehicle based on my experience. More

The price I received for my new car was great- the trade in value for my old car was more than I hoped for. It took two visits and a fair amount of haggling, but Dean Team came through with a great price. T in value for my old car was more than I hoped for. It took two visits and a fair amount of haggling, but Dean Team came through with a great price. The follow up was not so good. I had paid for wheels which were not ready at the time of sale. My salesman was supposed to call me two days after the sale to arrange for pickup of the new wheels. He did not do so, and I left a vmail later that week which was not returned. I tried the next week, and Sean in service ended up with my call, but did not follow up for four days, at which point I tried for a third time to arrange pickup of the wheels which I had paid for. Finally, after being passed around to several people, the arrangements were made. During the appointment, the new wheels (and the armrest which I had also purchased), I was told it would take 1.5 hours....then 2 hours. I wanted a loaner, and I waited an hour to get one- the service guy basically forgot about me and I sat in the waiting area. Again, I had to take matters into my own hands, and finally I got a loaner. 4.5 hours after dropoff (and three hours more than I was originally told), I had my car back. Even then I had to wait fifteen minutes for them to pull it around and hand it off. I wonder if they would have ever gotten back to me if I hadn't taken matters into my own hands. I would recommend this dealership with one caveat: You will get good service and a good price, but you have to be proactive about it. They are not "good" at customer service, but they are "good" at scrambling when you demand it. More

My husband and I were looking for a new car, specifically a Subaru Legacy 2.5i Premium. I went on line and left my email address on several sites, something I swore I would never do. Justin at Dean Team re a Subaru Legacy 2.5i Premium. I went on line and left my email address on several sites, something I swore I would never do. Justin at Dean Team responded and told us he had located two cars, one in Wisconsin and one in Colorado. Other dealers told us they had nothing, could not find anything, would not be able to trade for a Legacy Premium 6 speed or we had to order and wait 6 - 10 weeks. Justin went above and beyond, making several trades to get us our car. We worked with Justin over 10 days, drove down to St. Louis to get our car, and fell in love with it at first sight. Our car had only 6 miles on the odometer, clean, nicely equipped, everything he promised. The staff at Dean Team was friendly, courteous and polite. I would recommend this experience to anyone as Justin went above and beyond maintaining frequent communication, finding the car and make a series of trades to get the Wisconsin car to Ballwin. This is my first new car, and the whole experience was great! More

My salesperson was very knowledgeable and friendly. Lived up to all his promises. I looked at same model at another local dealership and had a very poor experience with that dealership. I am glad I pu Lived up to all his promises. I looked at same model at another local dealership and had a very poor experience with that dealership. I am glad I purchased from Dean Subaru. While I will say that the overall environment was typical of car dealerships I have experienced, John Osterlund is not your typical salesman. He exceeds my expectations and does a great job avoiding the car salesman stereotype. More

I can not tell you how happy I am with the Dean Team Automotive in Ballwin, MO! I was not even expecting to get what I wanted especially after the way I was treated at Suntrop. But my girlfriend said Automotive in Ballwin, MO! I was not even expecting to get what I wanted especially after the way I was treated at Suntrop. But my girlfriend said let's go look at the Dean Team so I reluctantly said yes. Man I was I glad : ) Brandon my sales consultant was friendly, knew his stuff and was not pushy at all. He was an excellent salesman!!!!!!!!! I will buy my next car and recommended anyone buying a car to go to him. More

John Ostlund was my salesperson. He was honest and did not pressure me too much, to purchase. He placed my new car under roof, as I had requested, because my new car was staying with the dealer overnight not pressure me too much, to purchase. He placed my new car under roof, as I had requested, because my new car was staying with the dealer overnight when we had tornadoes and hail. I appreciated this very much. He also took my home address out of the navigation on a demo car I drove when I could not figure out how to delete it. My only disappointment was in the trade in value for my used Subaru. I had looked at its value on two different sites and requestest a few hundred dollars less than the sites recommended. Mr.Dean would not honor those and offered my $500.00 less. I took it. I believe that if I would have held my ground, I could have prevailed. I did use a program called ZAG to price my new car and that price was honored. It took the haggle out (almost) of car buying, which I really despise. I am happy with my new car. It has 50 miles on it. More

This is my second time coming to Dean Team-Ballwin and I was extremely happy with my experience. Neil Smith was my salesman and he was very personable. He got straight to the point, sat me down and ask me was extremely happy with my experience. Neil Smith was my salesman and he was very personable. He got straight to the point, sat me down and ask me what I wanted. He did not try and sell me a car I didn't want or give me a lot of "Mumbo Jumbo." I have had bad experiences at other dealerships where the salesman wasn't listening to what I wanted, and I appreciated Neil's attentiveness to my needs and wants. He was honest and gave me a car I really enjoy. I have also sent my brother to Dean Team-Ballwin to work with Neil on a car and it was successful. I will continue to send people his way...Thank You Neil. More