Dean Team Subaru Volkswagen

The Dean Team got me in at the last minute and were professional and helpful. I mentioned to the service technician that I was considering buying out my lease and he immediately directed me to another professional and helpful. I mentioned to the service technician that I was considering buying out my lease and he immediately directed me to another Dean Team sales person who helped me quite a bit. He went thru all the pros and cons of buying out my lease versus buying a new Subaru. He was an excellent wealth of knowledge and even showed me how to work a problem I was having with my GPS. This is a very good dealership. More

I purchased a car from Dean Team Subaru 3 weeks ago. The purchase took 6 hours to process, even though I knew the car I wanted to purchase and paid with cash. Also, the dealership had advertised that they purchase took 6 hours to process, even though I knew the car I wanted to purchase and paid with cash. Also, the dealership had advertised that they would honor the BlackBook trade-in value from their website and they did not, even though the trade-in vehicle was in Excellent condition. I was promised the paperwork needed to license the car within 7-10 days. It's been three weeks and I am still waiting on the paperwork, despite multiple follow-up calls. If I do not license the car within a month I am subject to fines and traffic tickets. Five days ago I was told "the paperwork is in the mail". On follow-up I was told that they were holding the paperwork, waiting for a check to clear. I checked with my bank who said the check cleared over 2 weeks ago. The car has already been recalled and I spent a half hour waiting in line last night to leave the car at the service department. This is my second purchase from the Dean Team and I should have known better. Customer service is poor, there are extensive delays at each point in the process, and I'm tired of the excuses I'm getting. More

Eric is a very helpful and friendly employee. I had a difficult experience which started with a failed inspection. Eric was able to get me in right away and also found a dangerous problem with my axel. T difficult experience which started with a failed inspection. Eric was able to get me in right away and also found a dangerous problem with my axel. The cost was scary and had to be fixed...with no choice, Eric was very kind and helped me work through the cost and timing to get it done that day. Thank you Dean Team. More

Product knowledge, competetive pricing, great location and people make the Dean Team and Adam a place to return to car after car after car after car!!!!!! and people make the Dean Team and Adam a place to return to car after car after car after car!!!!!! More

Not the typical car buying experience. Dealing with Carl made our visit fast, easy and hassle-free. He went above and beyond the normal boundaries that other salesmen would call excessive and it seemed tha made our visit fast, easy and hassle-free. He went above and beyond the normal boundaries that other salesmen would call excessive and it seemed that this was his normal mode of operation for anything. We had no pressure or excessive demands placed on us and had fullcontrol ofour deal at all times. I will look forward to dealing with Carl for our future vehicle purchase(s). More

When I called this morning Jeff Wahby was able to get my van in and served. The dealership has techs who know my van and what helps it to run the best. van in and served. The dealership has techs who know my van and what helps it to run the best. More

Eric is very friendly, professional and works diligently to achieve your goals. It is a pleasure doing business with him and very grateful that he takes great care of his customers. Eric treats you like he to achieve your goals. It is a pleasure doing business with him and very grateful that he takes great care of his customers. Eric treats you like he wants to be treated. More

No pressure, treated like a regular guy. The best car buying experience I've ever had, and being over 50, I've had a lot of them! I bought a Subaru on a very cold, windy and snowy day. He had no proble buying experience I've ever had, and being over 50, I've had a lot of them! I bought a Subaru on a very cold, windy and snowy day. He had no problem letting me take it out on my own for the test drive. I had it about a half hour. Was nice to not have a pushy salesman sitting next to me forcing small talk. One problem I had was that the car wasn't as clean on the inside as I thought it should be. I couldn't stay longer to have it done because I had to get to a meeting. Paul insisted I bring it by at my convenience for a free full detailing and a free tank of gas. He said "I don't like seeing a car leaving my lot like this." I was impressed by his demeanor, how easy he was to deal with and how genuinely decent he seemed to be. I highly recommend Paul at The Dean Team. More

It was a simple process. The only way to deal on a car. In and out in 60 minutes or so. See you in a few years when I need my next car. In and out in 60 minutes or so. See you in a few years when I need my next car. More

Paul Bierman was the sales representative who helped me purchase a pre-owned car during the second week of January, 2012. Paul was very responsive and courteous during our transactions. He was very coope purchase a pre-owned car during the second week of January, 2012. Paul was very responsive and courteous during our transactions. He was very cooperative and allowed me ample time to completely evaluate the car. He was very knowledgeable and a pleasure to deal with. At no time did he pressure me into the sale. I would highly recommend Paul to anyone interested in purchasing a new or pre-owned car from Dean Team, Ballwin. More