WORST CAR DEALERSHIP EVER. On 11/1/16, I purchased a 1996 Honda Accord (not very luxury - it was taken in on trade) for my 16 year old daughter through a salesman for Definitive Motors. I paid for the car and was given the keys and temporary registration with Definitive's Dealer #1503 on it. The car was a DISGUSTING MESS, so I took it to be detailed inside and out (twice), had it painted and had engine work done on it so that my daughter would be kept safe. The car looked and ran great (perfect for a first car!) and my daughter went nuts!
I went back 2 weeks later (along with all of my SIGNED paperwork) after not receiving the plates, and was told that they could help me sift through the packet of documents so that I could make sure the title and plates were taken care of. This was the first car I had purchased on my own and was a single mom trying to figure out the forms and knew that I'd need to register it soon. I was informed that they didn't know what any of the docs were (HUH?) and would have to consult with the owner, that they were very sorry for everything and requested that I leave the packet, saying "Trust me, I promise to take good care of you" (*NOTE* Now after further educating myself, what car salesman doesn't know what a vehicle title application/registration certificate, report of sale, release of interest/power of attorney, or odometer disclosure is?).
Mid-December I still hadn't heard back about the status of the title & plates and I knew that I needed to get it registered on 12/16/16. I called and asked if the plates had come in, to which I was told, "You'll have to talk to the owner, I don't know anything about this" (HUH? Again). I was transferred to the owner/manager, who was rude and cold. He told me that the original salesman who helped me had recently been in and that he was given my packet of documents. He ended the conversation with, "The car isn't yours, it's the salesman's". (HUH? WHAT THE HUH?). I told him I was in Bellevue, just 2 minutes away and would be over immediately to pick up MY ORIGINAL CAR DOCUMENTS.
I am sure that you can already guess what happened. The owner disappeared. As I walked in the door, a salesman (who had never met me), knew exactly who I was and went upstairs to get my paperwork. What he brought down was a SHOCK. He handed me a file with ALL NEW BOGUS documents - ALL unsigned. I asked him where my ORIGINAL, SIGNED documents were and he shrugged, "No clue". I was furious. And then I cried the entire way home and the car has now been sitting for over a month - I'm out the money and my daughter is out a car until this is settled (as of 1/9/17 the car is STILL not in mine or my daughter's name, according to the Department of Transportation).
I emailed the owner of Definitive Motors almost 2 weeks ago asking him to make this right, but have heard nothing. I have reported this to the police, they took a police report. I have filed a civil claim, court is in 9 days. I have now filed a complaint with the Attorney General and the Department of Licensing, Dealer Division and won't stop until this dealership DOES THE RIGHT THING. I did NOTHING to them, except buy a car for my daughter. I have been wronged on so many levels - all to protect a salesman who hated them, talked trash about them and doesn't even work there anymore?
I wish I didn't even have to give 1 star rating, this is FRAUD and they don't deserve it.