32 Reviews of Delaware Subaru - Service Center
I had the best experience with dealership Delaware Subaru and specifically with service department. They are honest and trustworthy. I will continue to get maintenance done here and service advisors were ver and specifically with service department. They are honest and trustworthy. I will continue to get maintenance done here and service advisors were very helpful! Thank you to Mark Lumley and technicians. More
Saw me immediately upon arrival. . Clean operation. Very efficient. Communication was excellent. Car was washed and vacuumed. . Clean operation. Very efficient. Communication was excellent. Car was washed and vacuumed. More
Clearly focus their attention on me, listening carefully to what my concerns/desires are. Explicitly detail what they will do with time estimates, which I have always found to be amazingly accurate. If they to what my concerns/desires are. Explicitly detail what they will do with time estimates, which I have always found to be amazingly accurate. If they discover some unanticipated problem, they immediately contact me to discuss it so we can decide how to address it. All the people involved are courteous and sincere. It is truly a pleasure to work with them. This operation could be cited as an excellent example of how one can run a truly customer focused business. More
Excellent service. The team is both friendly and courteous as well as efficient and effective. I highly recommend Delaware Subaru The team is both friendly and courteous as well as efficient and effective. I highly recommend Delaware Subaru More
Britanni has a very positive and friendly demeanor. She is thorough with her presentation of the service workflow and takes the time to explain the service procedures and their results. She is thorough with her presentation of the service workflow and takes the time to explain the service procedures and their results. More
Always friendly and helpful staff, easy to make appointments online, never have a problem with the service provided. appointments online, never have a problem with the service provided. More
Called in last minute for service they got me right in promptly I was able to wait for the car to be completed in a timely matter and was treated professionally at all times promptly I was able to wait for the car to be completed in a timely matter and was treated professionally at all times More
Awesome Tony and Mark are the best customer service personnel in this industry in today's times i come for service for your staff personnel in this industry in today's times i come for service for your staff More
Called at 3 pm Friday April 15'22 about low tire pressure in front right tire service said bring the car in. Arrived about 3:20 service told me a nail in the tire. I gave the go ahead to repair it. Started t in front right tire service said bring the car in. Arrived about 3:20 service told me a nail in the tire. I gave the go ahead to repair it. Started to call sales since I have a warranty on tires was interrupted by service "you don't have to call, we'll do that for you." Tire fixed and completed by 3:45 and it was Friday. What a relief. Great service...since I bought the 2017 Subaru Crosstrek 3months ago I was concerned about the cost of the warranty that covers tires. Really glad I have that warranty. When I bought the car , a silver Crosstrek I couldn't get over the condition-looks showroom. My previous car was a '92 Ford Taurus I was a Ford fan for decades. Look like Delaware Subaru got a feather in their cap. -Roy Podorson More
HORRIBLE Service. Asked two questions and they told me they would call me with the answers. They never called. I also listed the same two questions in the survey and still didn't get a call. Then, I ask they would call me with the answers. They never called. I also listed the same two questions in the survey and still didn't get a call. Then, I asked another question and was told it was in the book. It wasn't and when I asked where in the book, you guessed it, they would call me back. Never got the call. I also called because my CCM froze and I spent 30 miles continually resetting the eye catcher. I pulled over and called them and had to leave a message as no one answered at 4:00 in the afternoon on a week day. Again, I never received a call back - and this was a SAFETY ISSUE. More