Delaware Subaru - Service Center

Great first visit The extended service plan purchased with my new Subaru Forester is worth it. First oil change/service was done quickly in less time than I expected. The extended service plan purchased with my new Subaru Forester is worth it. First oil change/service was done quickly in less time than I expected. Courtesy driver was timely transporting me to and from my work. All tasks done were explained clearly at time of pick up. More

Love My Subaru Maintenance Contract I have the full maintenance package and the shop checked everything and also replaced a damaged tire. $0.00 expense to me. Clean and comfortable wai I have the full maintenance package and the shop checked everything and also replaced a damaged tire. $0.00 expense to me. Clean and comfortable waiting area. More

Delivers Good & Bad News in a Professional, Candid Manner This service manager demonstrated both integrity and credibility in managing an unexpected drive train failure just over the warranty. I credit the s This service manager demonstrated both integrity and credibility in managing an unexpected drive train failure just over the warranty. I credit the satisfactory outcome, advocacy and good faith effort on the customer's behalf to Corey Link and his Suburu of America cohorts. Their efforts were very much appreciated at the local dealership and Corporate level as they stand by the product's mechanical and safety performance. I intend and hope to drive a Suburu for years to come. More

Excellent service The service advisor and manager are very friendly and professional. Drop off and pick up were easy and fast. The results of the multi point inspection The service advisor and manager are very friendly and professional. Drop off and pick up were easy and fast. The results of the multi point inspection and the service was thoroughly explained. More

Best car buying experience ever I came to this Delaware Subaru as I was in need of a new car. Had no idea what I was looking for. After dealing with Dorian Bell, I had no hesitatio I came to this Delaware Subaru as I was in need of a new car. Had no idea what I was looking for. After dealing with Dorian Bell, I had no hesitation. Drove away in a Subaru Crosstrek. This was the best car buying I've ever experienced. He made me feel like family. If anyone is in need of a car, please stop in and ask for Dorian. You won't be disappointed. ... More

Great service Well-informed and very courteous staff. Very clear in describing what will be done to the car and very confident in their work and service. Great comm Well-informed and very courteous staff. Very clear in describing what will be done to the car and very confident in their work and service. Great communicating with them, too. More

prompt and courteous service Tony and Mike were able to accommodate my schedule on short notice. Repairs were completed in two hours and shuttle driver was prompt and friendly Tony and Mike were able to accommodate my schedule on short notice. Repairs were completed in two hours and shuttle driver was prompt and friendly More

Subaru Service is excellent to work with! The Subaru Service Department is excellent to work with. I can not give the same high ratings to the sales process for new cars. Sales is not custo The Subaru Service Department is excellent to work with. I can not give the same high ratings to the sales process for new cars. Sales is not customer focused like the Service Department is. More

Saturday service Since I can only schedule my service appointments on Saturdays, I sometimes had difficulty finding a date that worked. This dealership made it so easy Since I can only schedule my service appointments on Saturdays, I sometimes had difficulty finding a date that worked. This dealership made it so easy to schedule a Saturday appointment. I just arrived home from that service appointment I couldn't be more pleased. I was greeted by name by the person who checked me in. My car was taken right back and worked on and then they helped with a coupon for my service that brought the price down by $10.00. I don't usually write reviews, but I needed to write one today and thank Catherine and Tanya for all of their help this morning. This dealership has just become the place where I will always take my car for service. More

Subaru service 1. Very easy to make an appointment. I called early in the week and was able to schedule for Saturday morning (Saturday was my requested day). 2. 1. Very easy to make an appointment. I called early in the week and was able to schedule for Saturday morning (Saturday was my requested day). 2. Michael (and I'm sorry I didn't take note of his last name) provided excellent communication on Saturday morning. I initially scheduled for an oil change. When I arrived, I asked for the technician to check the tire pressure. While I was in the waiting area, Michael came over to tell me the tire pressure sensors in several of the tires were not working properly but the tires were fine. He relayed that the tire sensors are kept in the regular Subaru service area (closed on weekends) but could be replaced during the week. That's fine. They can be replaced during my next major interval service appointment. He then came back to say two belts were glazed and worn and asked if I wanted them replaced while I was there. He offered a loaner car for the time it would take or a shuttle lift home in case I had errands to run. A truly thoughtful gesture. I gave the go ahead for the belt replacement and waited in the lounge (with my trusty tablet!). To top off an already excellent experience, when I was walking back to the payment area with Michael after he told me my car was ready, I noticed my car had been washed. What a very pleasant surprise indeed! I appreciate all of the communication during my visit and also that the technician took the time to check the belts and replace them. Thanks to everyone involved! More