Desert Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Desert Toyota:
Ali Hussain is the general manager of Desert Toyota. My experiences with Desert Toyota has been an unbelievable nightmare. I bought a car from Desert Toyota. I put $1000.00 down and the sale was financed thru a bank. I gave Desert Toyota a bad rating when I filled out the survey. I was trutrhful and to the point. I also complained to Toyota Corporation directly about the problem.

Desert Toyota called me about the problem and asked me to surrender the vehicle. I said no. A few days later, Ali Hussain called me and told me to surrender the vehicle or they were going to repossess the vehicle that night. I told him I have a bank loan and have been making payments. He said he did not care. He said "Bring the vehicle in or we were going to repossess it". I told him not to call me again and that I was going to see my lawyer about the matter. He called back and wanted to know what I was going to do. I told him I was going to the court and get a court order for harrassment and I also told him not to call again.

I don't even want to drive by this place let alone visit it!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Desert Toyota:
My deal was reversed at the last minute because they were concerned I was going to give them a bad rating in the factory scorecard. They were not concerned in the least about my investement in time and money to stay there a few hours. Unfortunately some of the line salepersons were caught in the middle, and couldn't get my business, even when the deal offered was fair and competitive. The financial manager and salepersons retained their quality to the end, unfortunately their managers didn't.

My 3 score in friendliness is for the nice salesperson. And the 3 in pricing is for the competitive offer I was given. The rest are for
the overall nasty experience.

What can I say? Thank God for a free market, I will just bring my business to the next dealer. After reading all reviews here I must say that the "awards" they display at the site are very misleading. My advise: bring your business to Tempe, just 1.5hrs away.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Desert Toyota:
My husband and I first encountered Desert Toyota about three years ago when we were wanting to sell my Toyota Tercel and trade up. They were just impossible to deal with, price wise and otherwise, and kept us there until after closing, when we finally just left, dissatisfied to say the least.

This past week I had something go wrong with my new Toyota -- which, by the way, I got at Scott Toyota in Scottsdale, not at Desert Toyota -- and needed some warranty work done on it. I would have preferred to go to Precision Toyota, but it is so far away (clear on the other side of town for me, about a 45-minute drive one way) that I decided to bite the bullet and go to Desert. Bite the bullet indeed. They took down all my warranty info and made an appointment. It was for four days later. I brought it in at the appointed date and time and ended up waiting all afternoon for it because they never called a shuttle ride and the shuttle driver was sitting in the lobby most of the afternoon just watching baseball on the overhead TV and shooting the shit with the staff. Then they told me as they were about to close service for the day (four hours after I arrived) that they would have to order the part. I was incredulous. Why hadn't they ordered the part four days earlier when they first inspected my car and spoke to me about what was wrong?

To be continued...

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Reason for Visit: Service

I recommend this dealer: No

My Review of Desert Toyota:
I had many bad experiences with Desert Toyota when I first moved to Tucson AZ in 2003. I took my car in for three issues and was told different excuses as to why they couldnt fix any of the 3 issues. On later visits I was ignored while all the service people and sales staffed watched the nearby air show at the airforce base. On a separate visit I was watching a service tech change my oil and broke part of my underbody plastic and didnt even say sorry. Clearly this dealership is in the business for the sale and not the service.<br><br>If you want good service head to Precision Toyota, if their sales are as good as their service, you will be very satisfied.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Desert Toyota:
Everytime I took my car in for service which is a 2001 Corolla a part was always needed to be ordered. I never received a call telling me the part was in and schedule a time to bring the car in. When I called to find out what was the status of the part, I was past around so many times to several people I gave up trying to call. <br>Recently, I was at home and someone knocked at my door. When I opened the door I found a Border Patrol agent standing there. He asked me my name and then told me he needed to speak with me. Come to find out, the car I traded in to Desert Toyota was confiscated in Nogales Arizona transporting illegal aliens. The Border Patrol agent told me the car was still registered in my name and also the registration has not been renewed since 2001. Fortunately I still had the paperwork with the Camry information on it to prove that I had traded it in to Desert Toyota. Othewise as the Border Patrol agent told me my life would have been a miserble mess trying to straighten it all out. When I called Desert Toyota to speak to a manager to find out what happen again I was passed around to what seemed like every employee in Desert Toyota even though I requested to speak to the General Manager. So Desert Toyota will never get my business ever again. IF I have to drive to Phoenix to buy another car it will be well worth the trip.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Desert Toyota:
Well, turns out my husband and I were the people who needed decent transportation and got screwed out of it... I regret buying my car from Desert Toyota!! After a 5 hr. process of &quot;making us happy&quot; we were finally allowed to leave. Couldn't pick up our car for 6 days, was told a huge amount of things were done to it and was never to this day given proof yet. Drive home and come to find out the put no coolant in it and when we called then we r passed around to every sales person there and never get an answer.<br> We are now working on getting the car fixed but let it be known to anyone.. This is hell, I never thought I would going through this with a car. Jag is being informed, Better Business, and a couple other people.. I will take this dealership down!!!!

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