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Desoto CDJR - Service Center

Arcadia, FL

4.5
89 Reviews

89 Reviews of Desoto CDJR - Service Center

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January 24, 2024

BUYER BEWARE! !! Purchased a 2022 Ram 1500 with 17 miles in September 2023. Was subsequently sent a recall notice from Ram that the PCM required a software update More

by Armymom1776
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maricela Catalan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin - Service
Jan 31, 2024 -

Desoto CDJR responded

Stellantis Engineering is aware of the problem and they are working to resolve it as soon as possible.

August 02, 2023

Very fast very good very friendly, not cheap and called me when it was done More

by Jeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez
Aug 02, 2023 -

Desoto CDJR responded

Hooray! Desoto does it again! Thanks!

June 22, 2023

They went above and beyond when they detailed my bronco. Everything was picked up amd put in a box for me. It was a disaster from moving and now It looks fabulous again! Will definitely keep having my bron More

by safremits
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chuck Lilly, Chris Hernandez, Shawn Barney, Tyler Jackson
Jun 30, 2023 -

Desoto CDJR responded

A clean Bronco is a happy Bronco! Keep the shiny side up! Thanks!!

June 09, 2023

Best dealership in the town great customer service and awesome people. Definitely go see them More

by cowgirlswagg94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby
Jun 10, 2023 -

Desoto CDJR responded

Now you're tawkin! Thank you so much!

June 01, 2023

Got right in for my oil change and was done quickly. Was very pleased with the time frame. More

by mcarroll12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Barnett
Jun 01, 2023 -

Desoto CDJR responded

Hooray! The system works! Thank you for noticing and for saying nice stuff! See you again - next time!

May 08, 2023

My Service Rep Ryan was a wonderful representative to Ford, He kept me informed on my vehicle process and was even willing to assist me with a car to use. I would recommend him. More

by mbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
May 09, 2023 -

Desoto CDJR responded

Ryan keeps things moving! Literally! Thank you for your nice review!

May 05, 2023

This dealership service department is very good about working you in and completing the service work in a timely manner. Abby and Chris work hard to provide for all your service needs. I have 4 vehicles More

by Yorkshireconsulting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby & Chris
May 06, 2023 -

Desoto CDJR responded

Chris and Abby certainly do appreciate your kind words and confidence! A big thank you from Desoto!

March 31, 2023

Feels like a small family-owned business. Keep me updated and reviewed vehicle needs. I would recommend highly. More

by watsonkli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez
Mar 31, 2023 -

Desoto CDJR responded

Well, what a coincidence -- it feels that way because it is a family business! We appreciate the recommendation! Thanks!

February 02, 2023

Wonderful experience with this dealership! Drove from S.Florida to have my Jeep serviced/repaired. It was well worth the trip as two of my local dealerships (a) misdiagnosed my repair and (b) More

by roberttwombly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
Feb 02, 2023 -

Desoto CDJR responded

That's the Desoto difference! In the end - it's all about people treating people like - ah - people!! Thank you, Robert, for shining the spotlight on our Service folks! The welcome mat is always out - come back anytime!

January 11, 2022

On Tuesday Dec. 28/2021 I took my 2015 Dodge Ram to this Dealer , in regards to a clicking noise coming from the dash. Spoke to Tyler in the Service Dept and he listened to the noise. He said was one of More

by John
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Shawn Barney, Tyler Jackson
Jan 24, 2022 -

Desoto CDJR responded

From all of us at Desoto - we are extremely grateful and feel supremely lucky to not have you for a customer! Standards for decency prevent us from relating the obscene and rude comments that spilled from your mouth. It seems that you'd climb a mountain just to fight an echo! The vast majority of our customers give us high marks, but now that we know who you are, there is absolutely nothing we could have done satisfy you. We gave you an opportunity to further explain your point of view as well another chance to resolve your repairs - you answered with expletives. We feel lucky indeed.....

Jan 24, 2022 -

John responded

It would seem that if they are a dealership and would have these parts in stock.. Nothing was mentioned about the parts taking several days to order. The 300.00 charge was unacceptable, but was paid non the less. Like I said if they had returned calls or explained why they had not even done oil change or they were short staffed a maybe a different outcome. Truck taken elsewhere and all repairs done in 4 hours and less than was quoted by your dealership. Maybe you should take your own advice about decency as no obscene language or rude comments were ever uttered. I am the one that is lucky not to have to deal with you .

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