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Diamond Buick GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.3
229 Reviews
Call Service Center (760) 422-5865

229 Reviews of Diamond Buick GMC Cadillac Palmdale - Service Center

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April 10, 2024

Phillip was very helpful and polite. My complaint is regarding the customer seating. The sofa are nice and probably comfortable for most. But for people with back problems they are not g More

by slowsly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Salas
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Apr 12, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best experience for our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
April 09, 2024

Very pleased Great Job customer service was awesome no complaints will be back when needed More

by SEANDARRENX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
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Apr 11, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thanks for letting us know of your complete satisfaction, Sean. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
April 05, 2024

Iris is always a pleasure to work with! Great communication and customer service. I always make sure to request her for my service visits. More

by cheyenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris Martinez
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Apr 08, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Hi Cheyenne, and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Iris is a great asset and we're thankful to have her on our team. We appreciate your business! Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
April 04, 2024

Iris Martínez was very helpful she explained all of my vehicle needs I will definitely comeback More

by ssandoval08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris Martínez
Report | Print
Apr 05, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Iris does for Diamond Buick GMC Palmdale and our customers. Hope to see you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
April 03, 2024

Everyone was friendly and professional. Work was done by time promised. Service writer kept me up-to-date as my car was being worked on. More

by slrmp1964
Recommend Dealer
Yes
Employees Worked With
Iris Martinezwas great.
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Apr 05, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 30, 2024

Great experience and service. The staff was very professional and handled all my needs even though I was a walk-in More

by SQRICHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 02, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Diamond Buick GMC Palmdale. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 28, 2024

I waited 30 minutes at the salesman desk before I was even checked in but good service once I was checked in. More

by jhernandez101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cofield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Q Stanford
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Betrado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Navarro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 28, 2024

Takes to long help the customer and not all clerks are helpful when you help for help More

by jdvmojave76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cofield
3.0
This rating includes all reviews, with more weight given to recent reviews.
Q Stanford
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Betrado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Navarro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We greatly appreciate you providing such honest feedback. Your comments will be reviewed with our team, and we encourage you to contact us to discuss this further. Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 27, 2024

Phillip was very helpful and explained everything related to our service appointment. We are very happy with the customer service. More

by PMULVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Salas maintenance dept
Report | Print
Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

We are delighted to hear that you had a positive experience with us. We strive to provide the best customer service possible and are glad that we could meet your expectations. Thank you for your kind words! Sincerely, The Diamond Buick GMC Palmdale Team

Helpful
March 27, 2024

New service manager is great! I forgot his name but his professionalism and patience sets him apart from what I usually get from an automotive repair shop. He’s definitely an asse More

by JONES.ANTHONY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Diamond Buick GMC Cadillac Palmdale responded

Anthony, thank you for taking the time to share your feedback. Each employee is a valued member of the Diamond Buick GMC Palmdale team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Diamond Buick GMC Palmdale Team

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