I have never had a problem with Dick Dyer Toyota service department. I did purchase some tires from them. The air kept coming out of the tires due to the stems not being on tight enough. I had to bring my car back to the dealership for this to be corrected. My car was rinsed off as a courtesy. I tried to schedule service on a Monday at 515 which was the last appointment of the day. However, I was discouraged from doing so. I made on for Tuesday morning @ 7am and waited for an hour and a half.