I had always thought that Dick Dyer took pride in its service department's work and reputation. Something has clearly changed and not for the better.
On September 24, 2015 the tire light came on while I was driving my 2009 Highlander. The temperature had dropped and it was pouring rain. I got the car to Dick Dyer and asked the service department to check all the tires, especially the spare (which had become low with changes in the temperature in the past). The service person said he would check all the tires, including the spare. In a few short minutes, the service guy came to the waiting area and told me my tires were fine. I again specifically asked him if he had checked the spare. He assured me he had and then told me the tire light was still on but that if I drove the car about 15 miles, the light would go off. This seemed a bit sketchy to me for three reasons (1) the car was only back in the service area a very few minutes. Not long enough to check all the tire pressures, including the spare (2) it seemed to me that if all the tire pressures were normal, the light should have gone off then not 15 miles later (3) when I looked in the trunk it was obvious that nothing had been moved to gain access to the spare.
I drove the car for more than 15 miles and the tire light remained on. I then had someone else actually check the spare tire and it was very low. So obviously, the service department had not only not fixed my tire pressure as I had specifically requested, they also lied to me and told me that had when they clearly hadn't.
This makes me very sad. I have long trusted Dick Dyer Toyota. I do not now, I don't think their workmanship is of very high quality nor is their truthfulness or integrity. I will be going to a different Toyota dealership in the future.
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