Never have I ever seen a worse-run dealership than Dick Dyer Toyota. Starting from the moment I was dealing with the salesman and working on a deal for my 4Runner, every experience with them has been worse than the last. The salesman quoted me one price and then as I was signing paperwork, my monthly payment jumped. Why, you ask? Shadiness of Dick Dyer. The first time I had my SUV in for the scheduled maintenance, I told the attendant that I was waiting for my car. After about 2 hours of waiting for them to top off some fluids and change the oil, I go to the front desk and ask what is taking so long and THEY HADN'T EVEN STARTED WORKING ON MY CAR! The attendant said "oh I thought you were leaving the car". Nope. Clearly stated I would be waiting with the car. The dealership then offered me a free valet service and "mini-detail". I would soon find out just how "mini" that detail truly was. Months passed and I heard a rattle in my front end so I decided to make an appointment with the service department and also take advantage of the free valet and mini-detail. The guy picked up my car from my work and brought it back after a few hours. The service worker informed me they could not hear rattle (of course not) and I would have to make an appointment and drive with a worker to point it out. I then examined my car and came to the realization on just how mini that free detail truly was. If dirt still on your car, inside and out, including mud that wasn't even there when you gave them the car and dirt still on the seats and rubber mats not even shaken out is what a mini-detail is to Dick Dyer, then everyone beware!!! There was almost more dirt on and in my car than when I turned it over. Also, on the printed report, service department said that they tried to call my phone multiple times to get clarification on rattle and no one answered...I had my phone next to me the entire day and had 0 missed calls. So there's a straight up lie. Needless to say, I will never be back and will go out of my car to have my car serviced at another dealership.
And now my fiance and I are going car shopping for her this weekend and we will NOT be going to Dick Dyer. Fred Anderson here we come!