Dick Hannah Kia

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dick Hannah Kia:
Terri and Justin were excellent to deal with. Terri worked until she found just the right car that we wanted -- color and amenities. She walked right into their lot and drove it up to the door - we knew it was the one for us! Rachel, the general manager at Dick Hannah Kia, visited us personally to see that we were satisfied with the wonderful deal they made us. Dick Hannah Kia and Terri Scott, salesperson, are HIGHLY RECOMMENDED when you decide to get your gas-saver, fun car!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dick Hannah Kia:
This is my second buying experience with Dick Hannah Kia, and they continue to impress me with their attention to customer needs, and professionalism. Steve and Rachel found us the right vehicle, and worked hard to get us the price that fit our budget. This is an outstanding organization. Their quality is consistent no matter where you go. I will certainly buys from them again, and I highly recommend them for any make or model.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dick Hannah Kia:
Justin had the patience of a saint. After multiple visits and too-many-to-count calls from me, we drove off with the exact car we wanted. He was patient and friendly. (Also a thank you to Stephanie, and the other sales people who lended a hand as needed!)

I believe he worked for us to get the best possible deal and the car we wanted - which may be the last 08 of it's kind in the area! :)

I would recommend Justin for anyone looking for a used/new car that does not like high pressure pitches.

MG & SG
Woodland, WA

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dick Hannah Kia:
Dick Hannah Kia was AMAZING! They listened to what I wanted and I got exactly that and then some! Terri, Nate, and Stephanie were the best car sales people I have EVER worked with. I had been car shopping for going on about 5 months and everyone made me feel like crap. Other car places were not willing to work with me and get me into a reliable vehicle. They just wanted to sale me something that they were trying to get rid of and weren't even willing to listen to what I needed in my first vehicle. I could never understand why someone who was making such a large purchase would be treated so badly. But Teri and Nate were the best. I would recommend them to anyone. Ladies if you are sick of jerk men car salesmen taking advantage of you go and see Teri. She's a lady and she wont jerk you around! Thank you Dick Hannah Kia!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Hannah Kia:
I went to the Vancouver D_ck (citysearch won't let me use the actual name) Hannah auto mall expecting an exceptional car buying experience. Boy, was I disappointed. I was faced with the same shoddy car salesman practices that can be found at any cheesey third rate used car lot in the worst part of town. It took a week to negotiate a sale price. My wife and I had a blank check from our finance company and the sales people pushed until we filled out THEIR credit application. The sales people gave us the usual runaround when discussing what "kelly blue book trade-in" means and most importantly that it means nothing to them becuase they buy "Wholesale". When the deal was finally complete they did not fill the gas tank, as we are accustomed to when purchasing a new vehicle, and they stiffed us with the bill for the trip permit! Then, when it came time to visit the finance person, who i might add is just another salesman, you are faced with pressure to buy many extra frivolous items amounting to many thousands of dollars that are quite unnecessary. As for D_ck Hannah's tires for life gimmick, it is a benefit that can only be realized if ALL SERVICE to your vehicle is performed through D_ck Hannah and is limited to 1 set every 80K miles. Which is a pretty good deal but these details are often left out. What it comes down to is this, all car dealers are the same. Align your expectations accordingly.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Hannah Kia:
First of all I would have never gone to Dick Hannah if it hadnt been for one of my good friends husband worked there so we thought we would give it a try. NEVER AGAIN! I had gone in on a Sunday to talk to the guy that I know to see if he could run our credit information to make sure we werent wasting his time. Well he was busy and another guy helped out and gave us a form to fill out and I told him just to send it through and give me a call because I had two kids in the car who needed to get home. So later he called me and told me everything would be ok and that we could start finding something we wanted. We live in Kelso and had been looking at the vehicles that had been at the Kelso store for the past month. We saw a few things we liked but nothing we couldnt live without. We had recently had our second child and needed to get out of our little 2 door Honda. So we set up and appointment with our friend to go to Vancouver and find something. When we showed up at the store to go to Vancouver they had our guy heading out on a drive to Mossyrock and had turned us to someone else. Later we found out they didnt want us working with him because they thought they would lose us. (I guess it is better to not lose someone that day and make a sale then it is to lose a life long customer who may have come back for the next 60 years. I am only 26. Which way would make more money? You do the math.) We were willing to give another guy a chance so we went with him. Luckily we did find something in Vancouver and brought it back to the Kelso store. To cut this short we ended up paying way too much for our vehicle and having about $100 more a month on the payment then we had planned. All they wanted to do with me was argue that the amounts were only a $1 a day. Everything I said they had something to say back rude. It was taking them forever to get our paperwork together so we said that we wanted to run to the store and get dinner and pick up a birthday present. They did not want us to leave because they thought we would leave and never come back. We should have but we didnt. So in the time we were getting the things from the store we wanted they were suppose to be preparing our paperwork. When we got back our paperwork was not ready. So then we still had to wait. When we were in with the finance manager and he was trying to convince us of getting a warranty I had to just tell him I wanted nothing because the payment was high enough that I had been there for five and a half hours and was ready to go home. I had said something to him and then he looked at my fiance and said like we know (like as men know and not women) that things break and fall apart. I am a woman and I know just like they do. Can you say sexist. I feel they lied saying we were getting such a wonderful price and we didnt. The next day we saw 5 of the same vehicle 06 Durangos in another add that were 4 wheel drive and ours was 2 wheel drive for about $2000 less then we paid. They will make plenty of money on my trade-in 00 Honda Civic with 69K miles on it. I am happy with the guy we had planned on talking with and happy with the guy who took the time to drive us down to Vancouver to find something but for all the other people like Chris the Manager and the Finance Manager they are the ones I am not happy with. Chris tried to tell us that we were going to have a hard time getting a loan and he was going to squeeze this through with all the other good applications and it was our lucky day. He lies. At 8pm at night I dont think the banks are open. He was doing nothing but putting on a show. I will never recommend anyone to go there. We should have stuck with our first impression that we had about them. Dick Hannah (Dick you over Hannah)!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Dick Hannah Kia:
The Dick Hannah way is a machine. From the time you enter the lot, to the time you forcibly pull yourself away, from up to 5 people, everything is done to spec. That's not a good thing for you.

If you know what you're doing, how to negotiate, and what you want, you'll be fine. Just stick to your guns and stress that the sooner the deal is closed, the happier you'll be.

If you are just wandering and don't know what price you should pay, beware. They have the sales process down. They will grind you with multiple reps before 6 hours are done and you've overpaid.

I happened to just purchase a car from them. Unfortunately, they had the perfect used car that was exactly what we wanted. No other dealer around had it. We got a fair deal because we made it clear we had other vehicles we were more than happy buying at a lower price.

It's not that they aren't professional. It's that they're too professional. Professional car salespeople. Think about that one.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Dick Hannah Kia:
This site is true, you should go prepared, especially when dealing with any dealership. I do accept the fact I wasn't fully prepared and paid for that, but it does not absolve the dealer from their bad acts and lies.<br><br>I bought a 2003 Dodge Durango. I DID say &quot;I want a 4WD, CD players and automatic and NO FORD!&quot; OK, they did as I asked.<br><br>I know my credit is poor, I know I have past issues, but that's NOT my complaint. They said (Showing me the price) &quot;We can't go lower&quot; but afterward, they had the same vehilce for $2500 less on their website!<br><br>UPDATE! UPDATE! UPDATE! UPDATE!!!<br><br>Dick Hannah dealership comes through!<br><br>I got a letter from the GM (Dick Orr) of Dick Hannah Kia asking me if there was anything he could do for me, let him know. I did let him know that the price I paid, was $2550 higher then the website.<br><br>Well, today the dealer came back and included the 3 year warranty which I had originally declined. No extra $$$ and that is right an proper.<br><br>So, while some people may be leery of used car sellers (and they well should) they can get a good deal if the dealer is willing to go that extra yard...Dick Hannah did and they can have my business again!

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