Dick Hannah Toyota

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dick Hannah Toyota:
I called for an oil change appointment about 1 pm and was scheduled for 3:15 the same day. Brought my car in and service was complete a little after 4. Pretty good. The waiting room was nice and the people friendly. I feel a little sorry for the service schedulers that have to sit out in the chilly garage, but I guess they need to wear sweaters.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Dick Hannah Toyota:
"ASK FOR NICK"! My wife and I recently dropped in to Dick Hannah Toyota in Longview to look at the new Venza's. We were absolutely impressed with the straight forward professional and informative help we received from sales consultant Nick Nordquist. Nick was able to answer all of our questions and helped us negotiate and close a sweet deal on a new Venza. We feel that "we lucked out" when we met such a quality mature young man as Nick Nordquist. If you visit Dick Hannah Toyota in Longview make sure you ask for Nick.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Dick Hannah Toyota:
I first stopped by Dick Hannah Toyota Scion months prior to my purchase just to look at the Scion's and I clearly stated that I was not thinking about purchasing anytime soon but wanted to look at the Scion XB's especially the interior. Nick still spent the time to show around the lot and let me look at all the vehicles for as long as I needed. Nick answered all my questions and inquiries and if he didn't have the answer on the spot, he took the time to research and provide an answer. There was no pressure and the customer service was excellent.
When I called the dealership five months later, Nick remembered who I was. As I made the purchase from Canada, Nick and Dan were both incredibly helpful with all the paperwork which went beyond a normal purchase as I'm from out of country. They both spent hours on the phone and by email providing the necessary information and documentation for me to purchase the vehicle from Canada. They provided transportation from the train station to the dealership when I arrived to pickup my new vehicle. After I brought the vehicle back to Canada, they followed up to see how the drive home went and also assisted with additional information needed for registering the vehicle in BC.
The vehicle sale was very easy and I would recommend Dick Hannah and both Nick and Dan to work with, especially if from Canada.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dick Hannah Toyota:
I called to express concern about a failed CV Boot that had just been replaced about a month ago. I was told to bring it in immediately. New parts were ordered and the job was re-done within the week. They got me in and back on the road right away.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Dick Hannah Toyota:
My overall experience at Dick Hannah was great! Our salesman was Shaun who helped us purchase the best car for me and my family. Shaun was knowledgable, friendly, patient, and knew exactly what we were looking for. It's great to have car salesman like Shaun that make your visit and purchase that much better! I will definitely reffer friends and family to Shaun at Dick Hannah Toyota in Kelso. Thanks again for all your help!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dick Hannah Toyota:
The service is great but I do not understand why the increase in price for your service. I thought 79.99 was pushing it but when you raised your prices to 99.99. You are pricing me right out the door and will have to look for another place to have my service done. I know I get free tires but it is cheaper to me to pay for the tires than particapte in your program.

Thank you

Candace and William Shelley

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Dick Hannah Toyota:
Our company was looking for a fuel efficient vehicle and after research went with the best. The purchase of our Prius was smooth and easy. Kevin handled it all for us and Jim was great in the business office. Thanks again for all your help! Highly recommended.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dick Hannah Toyota:
Nice to have the experts take care of my car. They check much more than I expect for a simple oil change and at a reasonable cost. I trust them. They are courteous. They provide a nice, comfortable waiting area with WiFi. I have stopped by twice in the last 18 months on short notice for them to troubleshoot a dashboard warning light, and they kindly fit me in and take care of the problem.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Dick Hannah Toyota:
Kelly was great to work with he took time to make sure I was taken care of in a timly maner and to see that all of my vehicle needs were taken care of. When I got my truck back it was very clean and runs great
I have beed to other shops but will be back to Dick Hannah for service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Dick Hannah Toyota:
Dan was excellent! We had kind of a tricky deal and he worked it all out for us at a price we could afford. He is extremely knowledgable about the cars we bought. He made us feel very comfortable and at ease in a sometimes stressful situation. When we need a new car in the future, Dan's the man we'll go to. And, we LOVE our new cars.

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