We took our vehicle in to Dick Poe Toyota for a 30 minute oil change, and they performed an unauthorized warranty repair that took 4 hours.
They should have asked if anyone had the time to wait and if it was okay for them to perform the work. To make matters worse, they did not properly perform the unauthorized repair, and gave us the runaround for 5 weeks before finally screwing us over enough to make me mad.
To make a long story short, I had to pay a different dealership to repair Dick Poe Toyota's unauthorized repair. No one from Dick Poe Toyota has ever apologized for the unauthorized repair, the inconvenience, the botched repair, the runaround from the service department, nothing.
They have, however, contacted me personally leaving derisive messages and e-mails.
You'd be better off buying from anywhere else than Dick Poe Toyota.
Did you find this review helpful?
Service Manager, General Manager