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Dick Scott Chrysler Dodge Jeep Ram

Plymouth, MI

4.7
2,437 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the ...
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Today: 9:00 AM - 6:00 PM Closed Now
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684 W Ann Arbor Rd

Plymouth, MI

48170

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Showing 2,437 reviews

February 27, 2018

Awesome service My salesman Antwone Bedford was awesome. He exceeded my expectations. This is the 2nd vehicles I’ve purchased through him and he made sure I was compl More

by nakiapoole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwone Bedford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Baxter
Feb 28, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are glad to have had the opportunity to work with you again on your recent vehicle purchase. We appreciate you taking the time to comment about your experience at our dealership and are glad to hear that Antwone provided you with excellent customer service! We hope you enjoy your new vehicle!

February 25, 2018

Took my 2017 Chrysler 300 in for radio problems. It took 5 days for the car to get repaired and was not offered a free rental until I called to see what was taking so long to get the radio replaced. More

by Greg B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Comstock
Feb 26, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We apologize you were not completely satisfied with your recent visit to our dealership. We appreciate you taking time to rate your experience with us and we will use it to enhance our processes moving forward.

February 23, 2018

Excellent My sales person was very knowledgeable and attentive. And he put me in a perfect vehicle. The dealership has a warm and friendly atmosphere. I will le More

by SJONES1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwone Bedford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Baxter
Feb 26, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear you were provided with great customer service! We hope you enjoy your new vehicle and we look forward to seeing you at your next visit with us!

February 16, 2018

Very pleased We purchased a new Jeep Grand Cherokee here. The sales staff was very helpful from the test drive, to finding us incentives and rebates, to financing. More

by SIMON.MURLEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacin Lohman, Justin Baxter
Feb 20, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear you were provided with great customer service! We hope you enjoy your new vehicle!

February 16, 2018

Love Holly Holly Marks was amazing as always! Thank you for working within our Budget! For our latest purchase and our 5 previous! Looking forward to working tog More

by JSM1073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Marks, Justin Baxter
Feb 20, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are glad to have had the opportunity to work with you again on your recent vehicle purchase. We are glad to hear Holly provided you with excellent customer service and appreciate you taking the time to comment about your recent experience at our dealership! We hope you enjoy your new vehicle!

February 14, 2018

Davis joy The people were very helpful and got me driving in the car that I wanted... I really enjoyed how I was treated and I have already recommended Antwone More

by VIRTIOUS41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwone Bedford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antwone Bedford, Justin Baxter
Feb 20, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to have had the opportunity to earn your business and happy you were provided with excellent customer service! Thank you for your recommendations and we hope you enjoy your new vehicle!

February 08, 2018

poor after delivery experience At the time of delivery I didn't verify that the UConnect system worked playing a dvd - it stops playing shortly after it starts up and the reboots. I More

by Jeep_boy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Holly Marks, Justin Baxter
Feb 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

I apologize you feel you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. I am sorry for your inconvenience and if you would like to give us the opportunity we would be happy to correct this issue for you. However, after speaking with you about this manner and offering to take care of the situation for you, we were told you would be taking your vehicle to another dealership to have the repairs made. We do our best to handle any issues that may come up as quickly and efficiently as possible. We do our best to catch factory issues before delivery, however, sometimes we can't catch them all; we are always ready to make sure any issues are corrected right away. Please feel free to reach out to me and, again, I will be happy to take care of your DVD issue. Sincerely, Eric Roundy - New Car Manager

More
February 08, 2018

WONDERFUL Holly Marks was wonderful to work with, made the leasing experience easy and smooth. I would HIGHLY recommend her if you are in the market for a new More

by HOLLYMARK7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Marks, Justin Baxter
Feb 20, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to have had the opportunity to earn your business and happy that Holly was able to provide you with such excellent customer service! We hope you enjoy your new vehicle!

February 08, 2018

Efficient for purchases but service area could be better. Jacin has been our "go to" salesman for our family for many years. Hard working, knowledgeable and extremely accommodating. I have referred many cus More

by timothy.collins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacin Lohman, Justin Baxter
Feb 20, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to have had the opportunity to work with you again and are happy to hear Jacin provided you with such excellent customer service! We hope you have been enjoying your new vehicle and look forward to working with you again in the future!

February 08, 2018

Excellent/Prompt Customer Service My wife and I were very pleased with the way the Dick Scott staff (Eric, Jack, & Justin) helped us with releasing 2 more vehicles. Their quick respon More

by brentandrach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Roundy, Justin Baxter, Jack McKenna
Feb 20, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to have had the opportunity to earn your business and happy that you were provided with such excellent customer service! Thank you for your recommendations and we hope you enjoy your new vehicles!

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