Dick Scott Chrysler Dodge Jeep Ram

Early termination of existing lease and lease of new RAM 150 Working with Dan on the early termination of existing lease and new lease was everything I could have hoped for. Dan understood what I needed in term Working with Dan on the early termination of existing lease and new lease was everything I could have hoped for. Dan understood what I needed in terms of pricing and vehicle and met all expectations. Working with Justin was great as they are utilizing a new electronic documentation process. More

Poor customer service Our sales person was not real informative on the options offered with the vehicle we purchased. Nothing was explained to us and I had several questio Our sales person was not real informative on the options offered with the vehicle we purchased. Nothing was explained to us and I had several questions after taking the vehicle home. This should have all been explained to us before picking up the vehicle. Also, we had an appointment and it still took 2 hours or so to close. We had already done an application and got most of the paperwork done with our first visit so there was no reason it should have taken so long. Then while signing the closing documents the person made a mistake and said we had to resign again because he accidentally added another option which cost us more money. We ended up keeping it, but that is besides the point. The option was to add rust protection to the car which should have been offered before the closing, because this required me to come back to get done. If offered before closing it would have already been done before we picked up the car. Then I was told from our sales person that someone would call me to set up an appointment to schedule the rust proofing and no one did. It took me a few phone calls to get this scheduled. Then when I showed up they had no knowledge of me or why I was there after I was told I would be all set over the phone. When I went to pick up my car after the rust proofing service, they again could not find me in the system and at that point I realized I would never buy another vehicle from this dealer again. The manager did speak to me as I was leaving because he knew I had a poor experience which I will say I did appreciate. However, none of this should have happened in the fist place. More

Fast and easy process! I love that you don't have to play games or the sit and wait forever game. Everyone is upfront, no hidden fees, nice and great customer service. Will I love that you don't have to play games or the sit and wait forever game. Everyone is upfront, no hidden fees, nice and great customer service. Will work something out with you! I am a returning leasee and keep coming back, and referred many family and friends! Thanks Dick Scott CDJR! More

Great guys to work with I needed to trade my lease in but it was way on the other side of town - These guys sorted out the paperwork and offered me a great deal so I didn't h I needed to trade my lease in but it was way on the other side of town - These guys sorted out the paperwork and offered me a great deal so I didn't have to go back to the old dealer. More

easy peasy Had a relaxed experience shopping at Dick Scott's. Jason and Ricky were professional, courteous and knowledgeable. They built an easy rapport with m Had a relaxed experience shopping at Dick Scott's. Jason and Ricky were professional, courteous and knowledgeable. They built an easy rapport with my wife and myself by listening and being focused on our experience. We got the vehicle we liked with the modifications and extras to make it just right. They were prompt and did what they said they would do when they said it would be completed. I recommend them to anyone tired of up-selling flash sales people who seem to be the norm in the business. Will be back and will send others. John More

Quick I spoke with Holly on Wednesday, she was able to me the information requested on Thursday morning and I drove away Thursday evening in a new Jeep. I a I spoke with Holly on Wednesday, she was able to me the information requested on Thursday morning and I drove away Thursday evening in a new Jeep. I appreciated Holly listening to what I wanted, and responding back so quickly. Holly took care of everything for me. I will most definitely return to Holly for my future leases. More

Internet/Out-of-State Purchaser of '18 Grand Cherokee Purchased 2018 Grand Cherokee from out of state due to color and options not being available locally. Making a major purchase at a distance was conce Purchased 2018 Grand Cherokee from out of state due to color and options not being available locally. Making a major purchase at a distance was concerning and questioned the soundness of doing so, yet sales professional, Chris Thomas, and others at Dick Scott Dealership gave assurances and provided evidence of this being a legit and sound transaction along the way. Chris' and other staff members' knowledge and professionalism was much appreciated! More

The wait was worth it! Thank you for all your help with getting into a white jeep! I know I was the biggest pain in your butt of a client!! Thank you for all your help with getting into a white jeep! I know I was the biggest pain in your butt of a client!! More

Pathetic I was to buy a used Jeep Wrangler Unlimited on Friday Jan 5 2018 after calling the dealership they said it was still available , I told sales woman I I was to buy a used Jeep Wrangler Unlimited on Friday Jan 5 2018 after calling the dealership they said it was still available , I told sales woman I was from out of town and was on my way she said they would hold it for me ! When I was almost got there to the dealership another salesman called me to tell me they just sold it !!!!! What a waste of 3 hours of my time and a tank of gas ! I wouldn’t buy a bag of rocks from this dealership !!!! More

Leasing Our All New Chrysler Pacifica This was our third lease from Dick Scott. Each time we met with Jacin Lohman and each time has gotten better. It's as though Jacin knows what we like This was our third lease from Dick Scott. Each time we met with Jacin Lohman and each time has gotten better. It's as though Jacin knows what we like and quickly delivers what we need. This time, he went the extra mile for us when we thought we left a CD in the deck of our old car. It was a cold snowy day when he found our old car in the lot and searched for it. Even though he didn't find it, we thank him for his efforts. Thanks again Jacin. More