Dick Scott Chrysler Dodge Jeep Ram

we got your money, no go away I recently Purchased a 2012 Town and Country as a gift for my wife. Let me be clear in stating that my sales associate and the finance manager (Collee I recently Purchased a 2012 Town and Country as a gift for my wife. Let me be clear in stating that my sales associate and the finance manager (Colleen Coleman) I dealt with was a pleasure. My contention is with the sales department, the management and specifically Joe Prokes. Please see the letter sent to him and other staff members below. It speaks volumes. I have yet to hear back from anyone in management that can help me. It was been WEEKS. The letter is as follows: Joe, I must start by saying I'm very disappointed that I have not received a call back from you, or anyone at the dealership for that matter, since I called and left messages about the van "wipedown" (I WILL NOT call it a detail) on Monday. Please find attached pictures of all the areas that were not even touched. This clean up job was completed in no more than 40 min. Trash and cleaning supplies were left in the car the seats were never vaccumed the seats are still covered it sticky gook the suede is still severely stained - specifically pointed out by me the third row was not even touched there's an oily overspray on EVERYTHING The roof was NOT EVEN WASHED none of the exterior black plastic was conditioned they DID NOT clay bar it - specifically mentioned multiple times they DID NOT hard wax it NONE of the fingerprints on the visors expressly pointed out by me, were addressed they didn't clean ANY doorjambs none of the cup holders were even wiped out not one bit of the center counsel was even touched no chrome was polished the engine bay was not touched This is all just to name a few. Please view the pictures (there will be another email to follow with additional photos). I hope the embarrassment of this experience helps your shop to step up its game. I'd would also like to offer my services as a consultant to run a weekend seminar on proper vehicle detailing protocol for you and your employees. Your team is in desperate need of it. The deal that was worked out with Chris was for a total price of $25k for the Van. I offered $24k as it sat, or $25k with new tires and a full detail by the time we pick it up and I present it to my wife. The latter was accepted. I've given your dealership the money ($17.5k in cash, upfront, in fact) but you have yet to deliver on the stipulation of a full detail. Not to mention NOTHING had been done on it when we came in accept delivery and that was extremely embarrassing to me because I trusted you and your dealership to deliver 100% of your end of the bargain. It has now been almost 2 full business weeks since we accepted delivery. It is clear that your department has neither the inclination, nor the capability to complete this task. Since this was a stipulation of the sale and you cannot follow through I will require the amount needed to take the Van to an automotive cleaning specialty shop to get this handled. Let me know the process to remedy the situation. I will expect a call back today. I will be available by phone until 4pm --- Paul Van Slambrouck CEO/Owner Health, Wellness and Life Coach Body Transformation Expert Certified Personal Trainer PVS FIT llc More

High marks for Holly Marks! Holly assisted our family with an early lease termination and got us into a new Chrysler Town & Country at a great rate. Holly was professional, pleas Holly assisted our family with an early lease termination and got us into a new Chrysler Town & Country at a great rate. Holly was professional, pleasant and perky. Our entire experience was relaxed and hassle free - this is probably why we have purchased or leased our last 4 vehicles from Dick Scott. Thank you, Holly! More

Great Down to Earth Salesman I recently moved to Michigan, and ran into Dan on the lot. He was super friendly, not pushy, and made the experience exceptional. An outstanding sal I recently moved to Michigan, and ran into Dan on the lot. He was super friendly, not pushy, and made the experience exceptional. An outstanding salesman. More

New 2015 Jeep Grand Cherokee Excellent service from everyone we met at Dick Scott. All the staff we dealt with were very helpful and polite. Dan Powers was very knowledgeable an Excellent service from everyone we met at Dick Scott. All the staff we dealt with were very helpful and polite. Dan Powers was very knowledgeable and accommodating and we are very impressed with our new 2015 Jeep Grand Cherokee. I will definitely deal with Dan in the future and highly recommend him and Dick Scott. More

recent 200S purchase experience we are quite satisfied with the entire purchase experience at Dick Scott. Marcus Lloyd was very knowledgeable about the 200 we purchased and very acc we are quite satisfied with the entire purchase experience at Dick Scott. Marcus Lloyd was very knowledgeable about the 200 we purchased and very accommodating. he let us drive the car home before we decided to buy so we could see how well it fit in our garage! it fit perfectly and sealed the deal! More

New 2015 Jeep Cherokee A very enjoyable experience purchasing my 2015 Jeep Cherokee from Dan Hamblin. No pressure and he made sure I got what I wanted. I will definitely d A very enjoyable experience purchasing my 2015 Jeep Cherokee from Dan Hamblin. No pressure and he made sure I got what I wanted. I will definitely deal with Dan again More

Outstanding Service Department I recently took my 2009 Ram 1500 in for some routine service and two repair issues. The greeting was friendly and I was comfortable that my issues wer I recently took my 2009 Ram 1500 in for some routine service and two repair issues. The greeting was friendly and I was comfortable that my issues were understood. Throughout the day my service adviser, Harley Wood, communicated with me regarding diagnosis, progress on the work and then finally when it was finished. The truck was done on time and the estimate was accurate. I am extremely pleased with the service and highly recommend the Dick Scott Service Department. More

First Time Ram Buyer I purchased a 2014 Ram from Dick Scott Chrysler Dodge Jeep Ram this week and had an outstanding experience with my salesman. There was never any pres I purchased a 2014 Ram from Dick Scott Chrysler Dodge Jeep Ram this week and had an outstanding experience with my salesman. There was never any pressure to make a purchase. Steve wanted to make sure I was getting exactly what I wanted, never pressuring me into something just to make a sale. He was also very knowledgeable about all of the products he was selling. I would highly recommend this dealership and I will be back next time. More

Great service I've been researching car for last month and only visit in Dick Scott dealership allow me to make quick and great decision about purchase. Professiona I've been researching car for last month and only visit in Dick Scott dealership allow me to make quick and great decision about purchase. Professional, friendly and with great result. More

Easy Leasing I knew I wanted another Dodge Journey, and Dave Hamel made the whole experience easy and painless. He found exactly what I wanted; I love my new car! I knew I wanted another Dodge Journey, and Dave Hamel made the whole experience easy and painless. He found exactly what I wanted; I love my new car! More