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Dick Scott Motor Mall - Service Center
Fowlerville, MI
287 Reviews
287 Reviews of Dick Scott Motor Mall - Service Center
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Verified Customer
Helpful July 02, 2020
reset computer for recall notice. Had an appointment for 1:30 dropped off at 1 was told they couldn't get to it until the next day. I called the next day at 4 they had not gotten to i Had an appointment for 1:30 dropped off at 1 was told they couldn't get to it until the next day. I called the next day at 4 they had not gotten to it yet. They called back 30 min. later and said it was done. Not sure how long they would have my truck if I didn't push for it. Very inconvenient for me. More
by kperkins3
Employees Worked With
Chris Collins
June 27, 2020
Took Jeep in for shifting issue. When I made the appointment, I told service rep that I had a max extended service contract and needed a rental car. I was informed that because of my mileage a renta appointment, I told service rep that I had a max extended service contract and needed a rental car. I was informed that because of my mileage a rental would not be covered. I informed her I believed that was incorrect. I contacted Chrysler, and infact, mileage doesn't matter and the rental was covered. I informed the service rep of this, so she called & Chrysler verified. Dealership should know before giving customer incorrect information. I had to call dealership to get updates (they did not contact me until time for pick up). Disappointed with service representative at pick up. Had to find her, then she pointed where I should go (while continuing to sit). My regular dealership escorts me everywhere I need to go. Had my vehicle for 4 days only to tell me they couldn't find an issue (I still have the shifting issue). I will not be going back to Dick Scott in Pinckney, MI More
by lanns1960
Employees Worked With
Autum Chapdelaine
June 26, 2020
Jud Scott, and team at Dick Scott motor Mall in Fowlerville treats us very professionally as a customer! Follows up and takes good care of service with our vehicles. We have purchased over a doze Fowlerville treats us very professionally as a customer! Follows up and takes good care of service with our vehicles. We have purchased over a dozen vehicles from them in the past 15 years. Good job Dick Scott motor Mall! More
by JAJUDD
June 26, 2020
As a long time customer, I have become very disappointed with repair service. Takes too long, too expensive, no willingness to go the extra distance with repair service. Takes too long, too expensive, no willingness to go the extra distance More
by hortonnl
June 26, 2020
From The moment I walked into the sales department they greated me and my father with respect and kindness, from the very first time I took my Ram 1500 in for service , everyone in the service department t greated me and my father with respect and kindness, from the very first time I took my Ram 1500 in for service , everyone in the service department to the service technician were very helpful no rush or hassle More
by rankindaniel57
June 26, 2020
Air conditioner. I always have a great time bring my Dodge Ram 1500 to your dealership. The service is EXCELLENT. God bless, Edward J. Fallon, II God bless America I always have a great time bring my Dodge Ram 1500 to your dealership. The service is EXCELLENT. God bless, Edward J. Fallon, II God bless America. More
by kfallon3467
June 26, 2020
They are professional and timely. Willing to correct when something goes wrong. It’s easy to schedule an appointment. Only complaint is their customer waiting area could use A LOT of improvement. something goes wrong. It’s easy to schedule an appointment. Only complaint is their customer waiting area could use A LOT of improvement. More
by msviki619
Employees Worked With
Chris Collins, Kyle Makowski
June 26, 2020
Recall Took our Pacifica in for the recall the dealership did the inspection and no we are waiting on a fix for the battery post problem Took our Pacifica in for the recall the dealership did the inspection and no we are waiting on a fix for the battery post problem More
by gppriebe
Employees Worked With
Autum Chapdelaine, Chris Collins
June 23, 2020
Pre Purchase The service center was great, my preowned left with a few small things unnoticed. I called the next day and brought it in, everything was fixed quick, The service center was great, my preowned left with a few small things unnoticed. I called the next day and brought it in, everything was fixed quick, and I was back on the road the same day! More
by Freezella
Employees Worked With
Bill Kiesgen
