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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,090 Reviews
Call Dealership (503) 506-2034
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25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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2,090 Reviews of Dick’s CJDR of Wilsonville

August 28, 2024

Great customer service and communication from the service department staff. Angel was great to work with during the process. More

by kris.stephens7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Jimenez
Report | Print
Aug 30, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your fantastic review! We're thrilled to hear that you had great customer service and communication from our service department and that Angel provided you with excellent support. We appreciate your feedback and look forward to assisting you again at Dick's Chrysler Jeep Dodge of Wilsonville! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 28, 2024

Very good and considerate of their customers we appreciate it Tyler is excel everybody was very helpful lent More

by kel-dar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler George
Report | Print
Aug 30, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to know that Tyler and our team were helpful and considerate during your visit. We appreciate your support and look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 26, 2024

LOF was performed on time sooner than expected. Final paperwork was reviewed and no surprises. More

by Bill W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
Report | Print
Aug 28, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! We’re glad to hear that your service was performed on time and that everything went smoothly with the final paperwork at Dick's Chrysler Jeep Dodge of Wilsonville. If you have any further questions or need assistance, please feel free to reach out to us. We look forward to serving you again! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 26, 2024

xxxxx me on a battery. Not sold that the items replaced were the problem that brought the truck in for service. Found out on a previous visit a voluntary change was m More

by seank2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Jimenez
Report | Print
Aug 28, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand your concerns regarding the service performed on your truck. It is important to us that our customers feel informed and satisfied with their service. I encourage you to reach out directly to me at Dick's Chrysler Jeep Dodge of Wilsonville so I can address your concerns and provide you with the clarity you need. I appreciate your feedback and look forward to the opportunity to resolve this for you. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

Sep 23, 2024 -

seank2 responded

Good afternoon Drew, sorry it’s taken so long to respond to you but up until Friday night I thought Andrew Alexandre who was the first to respond to the survey was doing something. After waiting four weeks after I left him a voicemail with no reply’s I called him back last Friday and he said he would call me back in 5 minutes. As of 12:35 today he has not called back

August 23, 2024

The service department is horrible. There were nine employees working and didn't seem to have time for the customers that were standing in there waiting to be helped. When my rig was d More

by brianrm93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima
Report | Print
Aug 27, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand your frustration regarding the service you received at Dick's Chrysler Jeep Dodge of Wilsonville. It's important to me that our customers feel attended to and valued, and it seems we missed the mark during your visit. I appreciate your feedback and would encourage you to reach out to me directly, so I can address your concerns and work towards a solution. Thank you for bringing this to my attention. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 22, 2024

took my vehicle in right away service was done promptly. It was actually done quicker than I expected. Very pleased. More

by terryturner0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
Report | Print
Aug 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind review! We're thrilled to hear that your service was completed promptly and even quicker than expected at Dick's Chrysler Jeep Dodge of Wilsonville. Your satisfaction is our top priority, and we appreciate your support. We look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 22, 2024

Angel worked with my warranty company which was difficult to deal with. He made sure my truck key replacement was covered. More

by Alliebarr317
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Jimenez
Report | Print
Aug 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! I'm glad to hear that Angel was able to assist you with your warranty company and ensure that your truck key replacement was covered. At Dick's Chrysler Jeep Dodge of Wilsonville, we always strive to make our customers' experiences as smooth as possible. We appreciate your feedback and hope to see you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 22, 2024

Went for air bag recall. ...took 4 hours to determine yes, the recall affects my car....part was not brought from warehouse so was not there for day of appointment....had to b More

by steven.crosby2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler George
Report | Print
Aug 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, Steven. We understand how the length of time and the need for a return visit can be frustrating. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to ensure all necessary parts are on hand for appointments, and I will share your feedback with our team. Please feel free to reach out to me directly if you have any further concerns. We hope to better serve you in the future. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 21, 2024

It was a mess, took car in for a 4 hr service and took 6 days to get it back. No communication until I called the manager. More

by kristen.switzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler George
Report | Print
Aug 23, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. We understand how frustrating it can be to have an extended wait for service and a lack of communication. Your feedback is important to us at Dick's Chrysler Jeep Dodge of Wilsonville, and we strive to improve in these areas. We encourage you to reach out directly so we can address your concerns more effectively. Thank you for your understanding. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 21, 2024

I had a great experience with the dealership but no interaction with Natalia or Skylar More

by robertandteri2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay, Tarek Eldeeb
Report | Print
Aug 24, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! I'm glad to hear you had a great experience at Dick's Chrysler Jeep Dodge of Wilsonville. We appreciate you taking the time to share your thoughts. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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