Diehl Mitsubishi - Service Center

I had a 5-star experience at this service center for this service appointment. Thank you!! service appointment. Thank you!! More

Had the best experience. The young man explained everything. No pressure . He wS very polite. The young man explained everything. No pressure . He wS very polite. More

I have never had a problem. Everyone has always been honest and courteous. No complaints. Everyone has always been honest and courteous. No complaints. More

I had the best customer service experience during my last visit at Diehl of Massillon last visit at Diehl of Massillon More

My service manager Chris got me in at the promised time and out on time as well. Basic service visit but he made sure I was covered under the 3 year service plan. He answered my questions and even gave me and out on time as well. Basic service visit but he made sure I was covered under the 3 year service plan. He answered my questions and even gave me tips on where to grab a bite near the dealership. After a couple years of bad service at another Hyundai dealership, I am thrilled that I made the change to Diehl. More

Service team very professional and personable. Will recommend to friends and family. Although the name has changed, the service is awesome. Will recommend to friends and family. Although the name has changed, the service is awesome. More

Fantastic service for my Kona! Was skeptical when the dealership changed hands but it has been a wonderful experience. Very professional, detailed explanations. I love the new v Was skeptical when the dealership changed hands but it has been a wonderful experience. Very professional, detailed explanations. I love the new videos of work in progress and what the technicians find. Very nice to SEE evidence of issues. More

CHRIS and Tim were very attentive. CHRIS explained all my options and answered all my questions. It was a very pleasant experience. CHRIS explained all my options and answered all my questions. It was a very pleasant experience. More

Everything proposed that needed addressed was, timely, very thorough. Excellent customer serviceprovided by Matt, very appreciated. very thorough. Excellent customer serviceprovided by Matt, very appreciated. More

First off I was not at Diehl Mitsubishi. I was at Diehl Hyundai. I want to make sure the correct people get credit for my comments. I haven't liked Diehl from the start. This time they r I was at Diehl Hyundai. I want to make sure the correct people get credit for my comments. I haven't liked Diehl from the start. This time they replaced my oil with full synthetic, which I never have had before. So I ended up going back to get a refund for the difference. I had to return anyhow, because the multi-point inspection didn't happen, at least on the tire pressure. On my way in for service, I checked the monitor and all my tires were at 30-31 psi. The inspection showed my tires were 35 coming in and 35 going out. Funny though, my tires were still at 30-31. One of the service managers tried to tell me it was probably a temperature difference from going into a warm service bay. What a crock. The tires were already warm from the drive to the shop! Why didn't he just admit the service tech did not do his job. Doesn't give you much confidence in what other items they did not perform and just checked off the boxes. I only wish there was an alternative Hyundai dealer close by so I could switch. Where is Waikem when you need and want them (back). More