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Diehl Subaru - Service Center

Massillon, OH

4.8
104 Reviews

104 Reviews of Diehl Subaru - Service Center

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June 03, 2024

Very friendly and considerate. Explained what was being done thoroughly, and went over in detail all aspects of the 10 point inspection. I was very satisfied. More

by MGOB1107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unkown
June 03, 2024

Service dept has gone downhill for some reason. I spent two hours there with no resolution and a $200 invoice I was told would be $50. Probably not going back! More

by staceyd12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
June 02, 2024

A very professional team and an overall good experience. I would highly recommend Diehl Subaru. More

by jnv686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin McVicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

The technician while doing the video of my car talked to softly, I could not understand what he was saying. Other than that, the visit was fine. More

by safcats4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin McVicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024

Service Dept: Great communication on the work required and progress. They are always friendly and helpful. Also, reasonable on what options are available. More

by Mikeszillat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Goodall in Service Dept
May 25, 2024

Very kind gentleman received my car when I brought it in for service. Loved my free Froggy's car wash. More

by kimscarbrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bettinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Great service and friendly people. Car done sooner than expected. Liked the video of the service done More

by barbpace200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Auman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Answered all question and welcome any questions in the future. New owner of a Subaru will see about service. More

by mprince3
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paris Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bettinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thorne Silvius
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Everything was great, from start to finish! Devin was an awesome and thorough salesperson, Matt did a great job “reacquainting” me with things I had forgotten since delivery day, and service d More

by myislandawaits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin McVicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Very friendly service department. Completed service in a timely manner. Explained everything that was performed on the car. More

by katlady128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spieth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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