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Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
370 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 370 reviews
September 13, 2010
Wow! Fast, easy, and the best price I found anywhere in Florida. I'm one of those car buyers that loves to shop online and visit all the local dealers to find exactly what I want and get the absolute best Florida. I'm one of those car buyers that loves to shop online and visit all the local dealers to find exactly what I want and get the absolute best price too. My experience with this purchase, before I got to DCJ of Winter Haven, ranged from high pressure closers to rookie salesmen that didn't even call me back. They were going to do things their way no matter how inconvenient or uncomfortable it was for me. Joe Gagnon was the opposite of those guys. He listened to my story, got all the info about the vehicle I wanted, located it, picked it up, and even arranged for me to ride to Winter Haven in my new Jeep because I live an hour away. Joe did all that based on several phone calls over two days once we agreed to a deal. He kept me informed about each step along the way and followed up on each promise while custom tailoring the process to me and my schedule. It couldn't have been any easier or more enjoyable. This is what buying a new car should be like. More
by Jeep1930
Employees Worked With
Joe Gagnon, Jeffrey Rogers
Helpful September 10, 2010
Fabian Arias has a tremendous personality and bent over backwards to meet our every need and answer all our questions. He is the most personal salesperson in this industry that I have ever had and that in backwards to meet our every need and answer all our questions. He is the most personal salesperson in this industry that I have ever had and that includes dealerships in Winter Haven, Florida, etc. More
by Carroll Phillips
Employees Worked With
Fabian Arias
September 09, 2010
I have a good expirience,on buying my first dealer car, The sales person Keith Miles,did a great job.He is very kind and profesional. After we close the deal,I went to the business finance manager Jeff,H The sales person Keith Miles,did a great job.He is very kind and profesional. After we close the deal,I went to the business finance manager Jeff,He offer me a extended service plan which I decline,he change his attitud and shows, that he was upset by my decision, that's not very profesional Jeff.... Overall nice expirience. thank you. More
by fabulosso
September 08, 2010
Both very friendly and helpful. Joe Gagnon was very knowledgable and will be an excellent mentor for Joe ? the trainee. Joe worked hard to make a deal for us with a payment that was acceptable. Everyon knowledgable and will be an excellent mentor for Joe ? the trainee. Joe worked hard to make a deal for us with a payment that was acceptable. Everyone we spoke to at the dealership was very pleasant and friendly. We drove away in a brand new 2010 Chrysler Town and Country and are absolutely thrilled with it. Roy and Jean More
by Roy Steadman
Employees Worked With
Joe Gagnon & trainee also Joe
September 07, 2010
This was my first purchase of a vehicle from a dealership, it was so simple and so easy, no pressure whatsoever, I felt like Angela really wanted to make me happy, we picked out the car, she worke dealership, it was so simple and so easy, no pressure whatsoever, I felt like Angela really wanted to make me happy, we picked out the car, she worked out the financing, and even regularly checks up on me even years later! I know as soon as Im ready to get a new vehicle, Im gonna give Angela a call, and I know from experience Im going to get exactly what Im looking for! Thanks again, Angela! More
by MsKacieTaylor
Employees Worked With
Angela Dyal
September 07, 2010
I went to looking for a good deal on a newer car for my family. I went not knowing if I was going to find one or not and I was helped by Joe Gagnon and he was great. He made me feel like this is the place family. I went not knowing if I was going to find one or not and I was helped by Joe Gagnon and he was great. He made me feel like this is the place I do want to buy a car from. I have never been to a car dealer and got such great customer service. Joe was a big help and seems to be a great guy and seems to really enjoy his job. More
by thomas roberts
Employees Worked With
joe gagnon
September 05, 2010
The minute we walked into the dealership we were greeted by Keith. He was very courteous and helped look at and find what we were looking for. He answered all our questions. He also walked us through all th by Keith. He was very courteous and helped look at and find what we were looking for. He answered all our questions. He also walked us through all the paperwork. Keith want above and beyond in telling us features of our vehicle and would recommend him to anyone. More
by ralphottaviano
September 05, 2010
I gave them 5's all across the board because my entire experience was excellent!Fabian my sales representative still calls me just to say hi and check on my new Jeep. I was asking them to do something alm experience was excellent!Fabian my sales representative still calls me just to say hi and check on my new Jeep. I was asking them to do something almost impossible and they did it!!! They had to deliver my new Jeep from N.C. to Winter Haven, Fl because that's the one I wanted! No other dealership would have done that for me! I love my new Jeep, thank you to everyone at Dodge Chrysler Jeep of Winter Haven! More
by JulesVern
Employees Worked With
http://www.dealerrater.com/sales/Fabian-Arias-review-27789/
September 04, 2010
When my husband, Wayne & I decided to trade in our 2003 When my husband, Wayne & I decided to trade in our 2003 Dodge Grand Caravan, we started our search at a Dodge dealership closer to our home. Th When my husband, Wayne & I decided to trade in our 2003 Dodge Grand Caravan, we started our search at a Dodge dealership closer to our home. The initial salesperson at Winter Haven Chrysler Dodge was having a difficult time finding us a deal on a new van, and brought in "Redd". Redd was very honest and after hearing exactly what we were looking for and the price range we HAD to stay within, worked hard to ensure we left the dealership with a new vehicle. The 2010 Town & Country he found for us was a little over our price range. Redd worked the numbers on a 2010 Dodge Caravan and gave us a call a day or two later & said it was ours if we still wanted it. We just needed to pick which color we wanted. Upon arriving at the dealership, Redd went around back to drive the two Caravans around, so we could choose which color we wanted. He instead pulled around the 2010 Chrysler Town & Country. He explained that the Sales Manager had worked the numbers on the Town & Country, and was going to stick with the deal. The dealership offered us an amazing trade-in allowance for our 2003 Caravan. It was a deal we could not walk away from. The finance department was very helpful as well. Overall, this was by far the best car buying experience we have ever had. As many people claim (as we had also), going car shopping is worse than getting your teeth pulled at the dentist. We no longer feel this way. We in fact have had several people comment on our new van & we are quick to point out the dealership & salesperson who assisted us. We hope that other people will be able to walk away feeling as satisfied from their next vehicle purchase. We will be visiting the service dept. for the first time this upcoming week. That is for our first oil change. Oh yeah, they gave us our first oil change as a gift. Chrysler added two more oil changes to that. Between Chrysler, Winter Haven Chrysler Jeep & Dodge, and Redd, we are extemely happy customers. We plan on visiting the dealership in the very near future to purchase a truck for my husband's business. We would not visit any other dealership for this purchase. We will ask for Redd & be able to walk in knowing that he will get us the best possible deal. In todays economic uncertainty it is that type of confidence that will begin to rebuild the economy. Making a purchase and having the confidence you are working with ethical and honest people. More
by diane&wayne
Employees Worked With
Creedenee "Redd" Harrell, Redd Harrell
September 04, 2010
I am glad for this opportunity to express my feelings. Joe Gagnon was the salesman that greeted me as I walked through the doors. My Husband had recently passed away, and I needed a car, and was so afraid Joe Gagnon was the salesman that greeted me as I walked through the doors. My Husband had recently passed away, and I needed a car, and was so afraid of being "Taken"..How silly I was... Joe showed extreme kindness and helped me step by step, in an orderly fashion to help me select what I wanted, and what was best suited for my needs.. I hope he is able to view this . Perhaps I should have sent a sincere "Thankyou note" to him before this..Thankyou, Joe for helping me when times were tough ..Lee More
by Leona P
Employees Worked With
Joe Gagnon
