Dolan Lexus

My wife and I were very happy with the entire process of purchasing our new Lexus. We worked extensively with both Mark and Todd. They were very easy to deal with - friendly, knowledgable, not pushy. Th purchasing our new Lexus. We worked extensively with both Mark and Todd. They were very easy to deal with - friendly, knowledgable, not pushy. They were pleasantly responsive to requests to work up different possibilities for comparison, and helped educate us on the pros and cons of the different options. We felt they were working with us to get us into the correct option for us. We would certainly be happy to recommend these gentleman to anyone. When it came time to take care of the financial paperwork, we worked with DJ. He is a very capable, personable young man who completed the voluminous quantity of paperwork in short order, and explained it very well in lay terms. He made this aspect of the transaction very painless. All in all, a very satisfying experience. More

Scott Robert at Lexus of Reno is my all time savor and friend!!! He sold me a Lincoln Navigator in 2008. Nothing was wrong with the vehicle it just cost a lot of gas. I decided to go with a car. I went to friend!!! He sold me a Lincoln Navigator in 2008. Nothing was wrong with the vehicle it just cost a lot of gas. I decided to go with a car. I went to Audi of Reno. I traded in my Lincoln Navigator for it. The dealership went BANKRUPT. Scott Robert came with me to Audi of Reno and yelled at them. He fought for me to get my money back because they were a corrupt dealership. They sold my Lincoln on whole sale before I got my brand new Audi. In fact the new audi didn't exist. He looked up the vin number and saw it went straight to UTAH. Audi of Reno lied to me from the very beginning. Scott Robert who I barely knew from just one car deal was able to fight for my money for 3 hours... HE WAS WITH HIS CHILDREN THAT DAY TOO!!! He took his day off, his family day... to fight for me. I bought a 2011 LEXUS IS 350 AWD BLACK. He got exactly what I wanted. He would call me and give me an update on when the new car came in. He also ask the maintenance guy to redo the tint of the car because he saw a hair in the tint. He ALWAYS answers my calls and my texts messages with whatever questions I have. I know if I ever need a car, whatever brand it may be he is willing to go above and beyond just so I never have to feel used or mistreated or cheated out of my money. If it wasn't for Scott Robert. I wouldn't have bought a Lexus or even felt good about buying any car. I bought not just a brand new car but also a long time friend with the car.... THANK YOU SOO MUCH SCOTT ROBERT and LEXUS OF RENO for Hiring this amazing individual. If it was not for him. I don't know what car I would be in today or how happy I am at this moment. THANK YOU!!! Asa Locklear More

Gary is a skilled and knowledgeable sales professional. He quickly provided detailed information on all questions we asked and without undue pressure. We are very confident that we obtained our new vehicl He quickly provided detailed information on all questions we asked and without undue pressure. We are very confident that we obtained our new vehicle with the best price possible and are quite pleased. This is our 3rd Lexus, all purchased working with Gary, and we've not been disappointed. Service is as excellent as sales - our overall Lexus relationship continues to be a great experience. Thanks!!! More

My wife and I decided spur of the moment to consider a trade in on our way from Carson City to San Francisco on a Sunday. Gary greeted us at the door and proceeded to explain our options which lead to a trade in on our way from Carson City to San Francisco on a Sunday. Gary greeted us at the door and proceeded to explain our options which lead to a test drive. We were so impressed with his manor, knowledge, and sensitive approach that we decided on the spot to turn in our 2001 RX for a pre-owned 2009. We had been comparing other manufacturer's products and nothing compared to the offering and professionalism of Lexus Reno and Gary. More

We have had nothing but a superb experience with Lexus of Reno, and Gary in particular, from the moment we walked into the dealership. Gary made our purchase a smooth, pleasant transanction. He was knowledge Reno, and Gary in particular, from the moment we walked into the dealership. Gary made our purchase a smooth, pleasant transanction. He was knowledgeable, efficient, and a pleasure to work with. He went out of his to accomodate our wishes and make the deal. We are thrilled with our new Lexus450h! More

I suddenly had to buy a car. Visited a few Reno dealers then came to Lexus of Reno. Found a used RX with 30K miles, did a little research and made a offer. We quickly agreed on a price. Gary Williams was then came to Lexus of Reno. Found a used RX with 30K miles, did a little research and made a offer. We quickly agreed on a price. Gary Williams was very friendly, no pressure, very professional. He even laughed at my jokes, which is no small fete. Everyone at the dealership was very friendly and professional. I highly recommend Lexus of Reno More

We saw a beautiful used Toyota 4Runner on Craigslist, pursued it, and found that it was at the Reno Lexus Dealership. Called ahead and they had it all out and waiting for our approval. Kymberly Platt t pursued it, and found that it was at the Reno Lexus Dealership. Called ahead and they had it all out and waiting for our approval. Kymberly Platt took us out for a test ride and we were hooked right then. The paperwork is always so scary....not this time. The first offer they brought to the table was really good; they gave us high book on our old 4Runner and also knocked off lots on the new one. We bought it! We LOVE our car..it's a dream to drive and a beauty to look at as well. (I don't think it will be going 4-wheeling for a couple years..it's too pretty!) And..to boot, we were given a 'finder's fee' check because a friend of ours liked OUR new car so well that he wanted Kymberly to find him one, and she did! Very nice people and very nice to deal with too. Would highly recommend this dealership and Kymberly Platt as your salesgirl. She's excellent! Cheri More

I have purchased a lot of cars in my life, both New and Used, this dealership is by far the best I've had the pleasure of working with. Kay Androtti goes above and beyond the cause for me and all her clien Used, this dealership is by far the best I've had the pleasure of working with. Kay Androtti goes above and beyond the cause for me and all her clients. I Highly recommend Lexus of Reno to Everyone! More

We recently brought our vehicle (2010 GX 460) in for it's 5,000 mile service. Additionally, we were experiencing the vehicle pulling to the right. The availability of the service department for bringing our 5,000 mile service. Additionally, we were experiencing the vehicle pulling to the right. The availability of the service department for bringing our vehicle in was excellent. In obtaining a loaner for the day, we were given our choice of loaner vehicles to choose from, with various models being available. The vehicle we obtained as a loaner was a 2010 GS 350, which we found to be a pleasure to drive. The attitude of both the service department staff, and in particulr, service advisor Marshall Bravo, was excellent. Mr. Bravo was more than accomodating, as were the technitions involved, who not only serviced the vehicle, but rode with us for a road test, to confirm the vehicle's pull. Upon picking the vehicle back up, all of the service staff were again exectional in both their attitude, and willingness to address whatever questions or concerns we may have had. Likewise, our vehicle was cleaned/detailed both inside and out, at no charge, which is the case on each and every of our service visits. We would also like to single out for praise, Lexus of Reno's Internet Manager, Stefan Precup. We have gotten to know Mr. Precup on a personal level from the two previous Lexus vehicles we purchased at Lexus of Reno; Mr. Precup always takes the time to visit with us when we are in for service, and continually makes inquiry, and goes above and beyond, as to whatever he can do to make our service experience more pleasurable. In summary, Mr. Tom Dolan and his entire staff are to be commended for not only a continual job well done, but as a model for customer service from which other area car dealers should copy. Sincerely, Martin Stepina More

I've been dealing with Lexus of Reno for over four years and I hve found them to be professsional, knowledgeable and friendly and they are willing to work with the customer to give them the best in service and I hve found them to be professsional, knowledgeable and friendly and they are willing to work with the customer to give them the best in service satisfaction. I would recommend this dealership to anyone who is seriously looking for quality cars, both new and used. I have especially been pleased and impressed with the quality of help that Gary Williams has given me over the last three years. David L. Davies Author of Cuauhtemoc series (four books written/sold/planned. More