Don Davis Nissan

Reason for Visit: Service

I recommend this dealer: No

My Review of Don Davis Nissan:
The Service Rep. at Don Davis, Marc Prestwood, LIED to me 3 times about when my truck would be ready. First When I dropped it off at 7:45AM, he said it would be ready mid-afternoon. OK. I had not heard from him by 4pm so I called. He said it was not ready but should be by 5pm. I arrived back at the dealership at 5pm. It was still not ready, but he said it should be "soon". OK. I waited until 6:45pm and then it was finally ready! Please save yourself the headache and DO NOT deal with Don Davis of Arlington!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Don Davis Nissan:
Please, for your own sake, stay away from the service department at Don Davis Nissan in Arlington, Texas! My sales experience was great, however, I hate this place now because of the service department. I will never return to Don Davis Nissan for anything ever again!<br><br>I bought my car from here three years ago. Ever since, I have had nothing but problems with the service department. Most times I can not get a straight answer from service advisors or even get work done correctly which means I have to keep coming back to get the same things fixed over and over again! Plus, it seems like I lose pieces of my car there too. For example, they rotated my tires and by the time I got the car home, two lug nuts from the same wheel were missing! <br><br>There is never any consistency in Service Advisors here either. It appears like there is a revolving door at this place and they can not retain any advisor for any length of time. The same goes for Service Managers. I&#8217;ve seen three different ones in the past three years. If Don Davis Nissan can&#8217;t make their own employees happy, why would they try to make a customer happy!<br><br>I even had a fuel pump go bad on my car at 36,342 miles. The bumper-bumper is up at 36,000 miles and the dealer wanted me to pay several hundred dollars to fix. I convinced them that the part had been going bad prior to the end of the bumper &#8211; bumper warranty expiration and they did a &#8220;Goodwill&#8221; adjustment to pay for the service. Here&#8217;s the kicker though&#8230; The fuel pump is covered under the powertrain warranty which is 60,000 miles and should have been covered all along. Why did I have to argue the point? Can you understand why I don&#8217;t believe anything that they tell me? <br><br>My most recent adventure was to replace a clutch that has gone out after 24,000 miles. I had the clutch replaced once already because of a defective clutch disc and now my clutch has gone bad again. The service department does not want to accept any blame for this even though I firmly believe they didn&#8217;t do the original replacement properly. They have ever accused me of abusing the car and therefore will not honor a warranty on the flywheel which is burnt too. I understand their skepticism, but I NEVER abuse my car. In fact, I baby it because I want the thing to last forever so I don't have to buy a new one anytime soon. I take offense at their accusations and feel that they are ripping me off with a $1500 price tag for something that is not my fault.<br><br>Please do not take this review as one person being mad over one incident that is costing a lot of money. My anger stems from years of unacceptable service. I would gladly offer a good recommendation if I had one. I&#8217;ve spent may dollars at Vandergriff Chevrolet and absolutely LOVE them! So as you can see, my anger does not stem from having to spend money to fix a car.<br>

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