Don McGill Toyota

I bought a car from this dealer, and had a not so pleasent experience. However after making appropriate complaints, the dealer rectified the situation to my satisfaction.I wish that the transaction h pleasent experience. However after making appropriate complaints, the dealer rectified the situation to my satisfaction.I wish that the transaction had not been mared in this first place, but it was good that the dealer was willing to atttempt to make rectification of its mistakes. More

I contacted Darrin Russell about a new Rav4. They had the exact vehicle I was looking for. My wife and I were early for our appointment, so Darrin was still assisting his earlier customer. He handed us over exact vehicle I was looking for. My wife and I were early for our appointment, so Darrin was still assisting his earlier customer. He handed us over to John Loving, the Fleet Manager. John is an absolute expert when it comes to Toyotas. He was able to tell us everything about the Rav4's we looked at without have to refer to anything but memory. We decided the Rav4 was too small for our needs. John told us about Highlanders, and when we told him about our budget, he moved us to Certified PreOwned Highlanders and explained the benefits of the certified program. He showed us several models he had in stock. None were the exact color or combination of mileage and year we were looking for. He continued to follow up with us in the following days concerning the vehicles he was getting in stock. The timing wasnt right, as we purchased elsewhere, but we were only prepared to get the best car for us due to his time spent explaining 2001-2007 Highlanders. John is an excellent salesperson, and deserves all the recognition in the world. Im truly sorry we didnt buy from him, a rare class act in the car business. More

I visited this dealership today with the interest of purchasing a used vehicle. I was abruptly greeted by a sales associate "John" no sooner than I placed my car in park. As I walked into the lobby ar purchasing a used vehicle. I was abruptly greeted by a sales associate "John" no sooner than I placed my car in park. As I walked into the lobby area, the atmosphere appeared to be very laxed in structure and professionalism. The associate and I reviewed several vehicles within the inventory and he proceeded to locate keys to view. He later informed me that (2) of the (3) sets of keys could not be located and the one set he did retrieve had an 8 to 10 in crack in the winshield. He erratically escorted me around the dealership to include the maintenance bay while searching for one of the vehicles I was interested in seeing. I inquired about repairing the cracked winshield and he then spoke with his sales manager. This individual told me that I need to understand "cost" and that they would repair the windshield at no cost to me after I questioned how or why would "cost" have anything to do with me. He later asks if I've shopped around for prices and then proceeds to give some credibility spill about the dealership. None of which I asked or inquired about. I became more evident that I did not want to do business with such an unprofessional establishment, especially I'm told there is NO room for negotiation. No consumer should except deficiencies, known or otherwise, that will create additional financial strain in purchasing a product. Not the best dealership to work with if you have any expections of fair, professional, or structed business ethics. More

We received a very friendly reception for the salesman, MR.AMOS ALVAREZ. He was very knowledgeable and helpful and a pleasure to work with. Ms. Emmie Weil, the Customer Melations Manager, went our of her w MR.AMOS ALVAREZ. He was very knowledgeable and helpful and a pleasure to work with. Ms. Emmie Weil, the Customer Melations Manager, went our of her way to explain how the Prius worked, She not only wrote down our qustions but when we called to futher discuss the car all the questions had been answered. A week after we purchaswed the car she and Mr. Alvarez spent an hour review the car's technical capabiliteis and made sure that we were familiar with how the car worked. Both Ms. Weil and Mr. Alvarez are tremdous employees and are a great credit to the Don McGill agency on the Katy Freeway. They could not have been more helpful and friendly. We were delighted to meet them and we feel that they will be helful to us in the future should we have additional questions. More

Completely unprofessional. I might understand (a little) if it was the general sales guys, but the worst part was the manager was a snippy little jerk. I would NOT, I REPEAT, NOT recommend this dealership if it was the general sales guys, but the worst part was the manager was a snippy little jerk. I would NOT, I REPEAT, NOT recommend this dealership to anyone who expects any reasonable amount of customer service or courtesty. They will disappoint you. I will definitely choose to spend my money elsewhere. More

I purchased a used Chevrolet from the dealership which was advertised on-line. Upon calling the dealership, the car was sent to auction, however they agreed to return the vehicle to the dealership for se was advertised on-line. Upon calling the dealership, the car was sent to auction, however they agreed to return the vehicle to the dealership for sell. Price was very competitive and the car was in excellent condition. However, when the car was returned from the auction location, it was missing the jack, jack handle, remotes, manual and the second key. Being a used car I realized I would not have get all everything, so my only request was to get a remote and the second key. The salesman quickly took the position that he would have to pass me over to the manager in charge of the auction/used car department. The used car manager told me he would have the key in short order or make me a new key. It's now been two weeks and they have not contacted me about the key or the remotes. I have visited the dealership on a number of occasions to get this remedied, but with no positive results. I have subsequently brought a second key for nominal fee so that I would not have to return to the dealership. Still don't have the remotes. This dealership sales structure is set up like most old style structures, where all decisions are made by some sales manager and the salesperson has very little, if any negotiating power. Furthermore, my salesman was quick to pass the buck when asked direct questions. However, the biggest issue I had was that I required no financing from the dealership, and specifically requested and crossed out all references in the contract allowing them to check my credit. However, two days after the sale I receive a credit alert that my credit file had been accessed. When I checked, it was Don McGill Toyota. I returned to the dealership to inquire why they checked my credit, their response was " due diligence to ensure your SS# matched the name on the title transfer", and referenced the US Patriate Act which requires them to do this due diligence. However, none of this is made clear during the sales transaction, and neither is it in any documentation you sign. Bottom line, find yourself another dealership to conduct business with there are plenty in the Houston area. More

In December 2008 I bought my 2009 Scion Tc from Don McGill Toyota/Scion at I10/Kirkwood. I drove the car off the lot with 18 miles on the car. In February 2009 i brought the car back to the dealership McGill Toyota/Scion at I10/Kirkwood. I drove the car off the lot with 18 miles on the car. In February 2009 i brought the car back to the dealership because the car would not go all the way into gear. After they looked at the car they told me that I would need to replace the Clutch, Flywheel, Throw-out bearing, and Pressure plate. My car only had 2218 miles when it was brought back to their dealership for these repairs. Because the clutch would not fully engage, the flywheel got hot spots from over heating and the clutch was almost completely gone. I figured that since I only had the car for a total of 2200 miles that it would be covered under the extended warranty that I purchased with the car. Don McGill Toyota refused to warranty the repairs claiming that because I was 19 years old, that I must of been racing my car. Their evidence of me racing was "tire wear". After paying $1,500 for the repairs on my NEW CAR. I took my car down to discount tire and had them look at my tires to see if there was any evidence of abuse on the tires, and since I have not abused my car, there was no abuse evident on the tires. I took this information back to Don McGill and their whole story changed. The General Manager started listing all kinds of other reasons that they would not warranty the repairs even tho I caught them in the LIE about my ties. I asked him for a list of the "Evidence" that I was abusing my car and he refused several times. Don McGill Toyota DOES NOT RESPECT THEIR CUSTOMERS. They accused me of not knowing how to drive my car and racing in my NEW CAR (how can I race if I do not know how to drive?) DO NOT BUY YOUR CAR FROM DON MCGILL TOYOTA, THEY WILL RIP YOU OFF EVERY CHANCE THEY CAN GET!!! More

My son had a bad accident with his Tacoma. When I brought the truck in Chris told me the damage was extensive and we were looking at 2-2.5 weeks. That sounded reasonable to me. Today it has been four weeks a the truck in Chris told me the damage was extensive and we were looking at 2-2.5 weeks. That sounded reasonable to me. Today it has been four weeks and I still do not have a date certain on when this will be finished. The only communication from Don McGill has been initiated by me. Only once was my phone call answered right when I called, other calls were returned hours later, if at all. They use the internet and texts to update you on the repair progress. After the target date to be finished had been pushed up three times they ceased to update the system, so I never really knew what satge of reapir the truck was in. As of now the date has been changed four times and if it's not finished today, that number will be five. Every time I speak to them there's something else taht needs to be done that wasn't mentioned in the last conversation. they have been telling me for a week that all that needed to be done was to finish painting, pin striping and alignment. I'm sorry, those things do not take seven days to acomplish. I'm not a mechanic but even i know that. No, what I believe has happened is that they are so busy with this recall that my truck has not been worked on at all for seven days and becuase I am a woman alone, they have given me the royal run around. They have been paid buy the insurance company and yet I do not have my vehicle. What's their incentive at this point? Obviously, Toyota does not care any longer about customer loaylty. More