Don Miller Dodge Chrysler Jeep Ram - Service Center

No service anymore Be cautious buying from Don Miller. I bought an Alfa 5 months ago and last week they decided to close the dealership down and will no longer service m Be cautious buying from Don Miller. I bought an Alfa 5 months ago and last week they decided to close the dealership down and will no longer service my vehicle. And there are 2 recalls on the car so I am left with driving to Milwaukee to get work done on it. No phone call, no messages about the closing. Just found out when I called to schedule an oil change that they could not fit me into their schedule before they are done selling Alfa’s. And they still list them for sale on the website. Really a poorly run business. Not customer focused. More

Idler arm loose within 5000 miles when new, tightened versus replace it, Loosened again around 11,000 miles, they agreed to replace after compaint, loosened again at 32,000, won't back their work or part versus replace it, Loosened again around 11,000 miles, they agreed to replace after compaint, loosened again at 32,000, won't back their work or parts...treated me like dirt. Never buying from them again. Bad sale experience as well. More

Appreciate the quality of service - the service department has provided either loaners or a ride each time, and has given me good service at a good price. Have always been treated with respect. T department has provided either loaners or a ride each time, and has given me good service at a good price. Have always been treated with respect. The guys are also very interesting to talk to - they know their stuff. In addition, they were very easy to work with the couple of times I have needed warranty service. P.S. Love my Speed3! More

I lease a Mazda 3 from Don Miller Mazda on Odana Road. They helped me pick out a car and processed the paperwork so I could take the car home that day. I absolutely love the car. I have had the car i They helped me pick out a car and processed the paperwork so I could take the car home that day. I absolutely love the car. I have had the car in for routine service and been very pleased with how flexible they were in making an appointment. The service manager, Bob Bratvold, was very good at explaining what needed to be done. He also helped me when I had an accident and the car needed some body work done. He set everything up for me and made sure the insurance company was on the same page. They gave me a rental to drive while mine was being fixed. It looks good as new. More

We have always received excellent service whether it was We have always received excellent service whether it was for normal maintenance or factory recalls. Always received fair deals on veh We have always received excellent service whether it was for normal maintenance or factory recalls. Always received fair deals on vehicle leasing and purchases. Friendly sales and service personnel. It's by far the best Chrysler, Dodge, Jeep dealership in the Madison area. More

We took our new Jeep in for its first oil change. We waited in their waiting area until the oil change was complete. Where we were sitting in the waiting area, we can see the front and side of the serv waited in their waiting area until the oil change was complete. Where we were sitting in the waiting area, we can see the front and side of the service building. Our Jeep came flying, and I do mean flying, around the building and into the area to be picked up. Our face’s turned red with anger. We went out and told the clerk that we were not happy on how fast this kid came flying in. He said he noticed that, and will talk to the kid. We paid for the oil change, asked to talk to the service manager who, as it turns out, was the father of the kid who came flying in. We expressed our concerns and how this kid needs to realize these are other people’s vehicles that they use to get to work and should be treated with respect. The manager said he will talk to the kid. We explained that this was our first and probably last time going to Don Miller. If they treat customer cars like that when we can see them, what do they do when we can’t? More

My 2008 Dodge Durango developed an fluid leak coming from somewhere in the engine area. First visit to Don Miller was a claim that it was "condensation". Second visit to Don Miller was same explanation (co somewhere in the engine area. First visit to Don Miller was a claim that it was "condensation". Second visit to Don Miller was same explanation (couldn't find leak), despite my claims of it dripping fluid on my driveway (didn't evaporate). Thrid trip to Don Miller with evidence in tow (cardboard with large oily stains visible) resulted in recommendation to change the oil and oil filter (claimed it seemed to be leaking from the filter). Once home, fluid still leaking onto my driveway. They obviously don't know where the leak is coming from, or don't really do a thorough job investigating. Won't be going back there! More

Was quoted one price for the vehicle when scheduling. Was advised of a price 2x's what was quoted. Spoke with Service manager who was a complete jacka** and would not honor quoted price for service that was advised of a price 2x's what was quoted. Spoke with Service manager who was a complete jacka** and would not honor quoted price for service that was exactly the problem no additional work was needed. The Customer service manager talked down to me and stated that the price he now quotes is fianl. I then called another Don Miller location and received a quote for lesser amount. Decided not to go with Don Miller after all. Found a better price at another Place with better customer service. More