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Don Miller Dodge Chrysler Jeep Ram - Service Center

Madison, WI

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11 Reviews

11 Reviews of Don Miller Dodge Chrysler Jeep Ram - Service Center

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May 23, 2022

Beware of service department. Schedule service and when you arrive, they deny service and don't apologize. Really rude service writer. Has no idea of what the word customer mea More

by deedee.white435
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service writer
May 23, 2022 -

deedee.white435 responded

Posting this review in multiple locations.

May 25, 2022 -

Don Miller Dodge Chrysler Jeep Ram responded

Thank you for reaching out. I'm sorry to hear about this experience and would like the opportunity to get some more details from you so I can make sure I'm addressing the situation appropriately with our team. If you have a moment, would you please contact me directly? Thanks again, Craig Weinberger - General Manager - cweinberger@donmiller.com

June 14, 2021

In March 2021 I purchased a 2015 Town & country used from Don Miller and had a wonderful experience. But this June I brought it in before the 90-day warranty was over for an air conditioning issue. Actually More

by Paul
Customer Service
Recommend Dealer
No
Employees Worked With
Service department
Jun 15, 2021 -

Don Miller Dodge Chrysler Jeep Ram responded

Hi Paul, it's hard to hear you had a negative service experience, and I want to apologize for any misunderstanding. Please contact me at your earliest convenience if you have any further feedback or questions. Thanks, Craig Weinberger - General Manager - cweinberger@donmiller.com

April 22, 2019

No service anymore Be cautious buying from Don Miller. I bought an Alfa 5 months ago and last week they decided to close the dealership down and will no longer service m More

by Sdrager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
April 16, 2013

Idler arm loose within 5000 miles when new, tightened versus replace it, Loosened again around 11,000 miles, they agreed to replace after compaint, loosened again at 32,000, won't back their work or part More

by madcitymadman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Miller Jr., Saleman Zimmerman, Service Manager AJ
February 28, 2010

Appreciate the quality of service - the service department has provided either loaners or a ride each time, and has given me good service at a good price. Have always been treated with respect. T More

by DerekDrivesALot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob, Bob, Patrick
February 23, 2010

I lease a Mazda 3 from Don Miller Mazda on Odana Road. They helped me pick out a car and processed the paperwork so I could take the car home that day. I absolutely love the car. I have had the car i More

by enterprisefr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Bratvold
December 05, 2009

We have always received excellent service whether it was We have always received excellent service whether it was for normal maintenance or factory recalls. Always received fair deals on veh More

by HEMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
October 30, 2009

We took our new Jeep in for its first oil change. We waited in their waiting area until the oil change was complete. Where we were sitting in the waiting area, we can see the front and side of the serv More

by dthom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A.J.
October 01, 2009

My 2008 Dodge Durango developed an fluid leak coming from somewhere in the engine area. First visit to Don Miller was a claim that it was "condensation". Second visit to Don Miller was same explanation (co More

by abergstrom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Aaron, Ron
July 03, 2008

Was quoted one price for the vehicle when scheduling. Was advised of a price 2x's what was quoted. Spoke with Service manager who was a complete jacka** and would not honor quoted price for service that was More

by shayshay
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Advisor, Service Manager
1